David F.
Yelp
Worst traveling/hotel experience I've ever had. Reserved the room with the fresco months in advance and when we show up they say it's not available. The girl at the desk asked for our reservations and when we showed her the written document she called the manager/owner (oops!). While we were waiting my wife and I decided to use the computer down the hall to research our rights in a matter such as this. The manager/owner's mother shows up, trying to distract us form our research. She first offered to put us in a far inferior room than the one we had reserved and we declined. Then she said she could put us in a comparable hotel nearby. "Nearby" was a 10 minute cab ride to an airport hotel that smelled of cigarettes and cheap deodorant. Finally, after 2 hours of being given the run-around, my wife asked for the number of the U.S. Embassy so we could enquire what to do in this situation. That seemed to spur the owners of the Hotel Fortuna into action. They immediately had our cab take us to a hotel in town that provided accommodations equal to or better than what we had reserved at the Hotel Fortuna, which is what they should have done in the first place. Although the hotel itself is quaint and right in Perugia, they treated us very poorly.