Kumar K
Google
I started my 1 week trip from 21.06.2025 till 27.06.2205 in
Tamil Nadu wherein i didn't face any kind of issues with other Rooms where I booked the Rooms for family from Make My Trip.
Where in with this Hotel, i faced the unique and most horrible/surprising Issue with Facilities / Manager Behavior (Stay dates 27.06.2025 Check in and 28.06.2025 Check out)
I went with my family (Along with a 78-year-old Mother and a 2-and-a-half-year-old baby). Once we reached there, we came to know that induction stoves (Or any kind of Electrical cooking devices) are not allowed inside the facilities as per their policy. When I requested them to allow and when I said that we used to carry this induction stove to cook food for the baby (Considering her age, food habits, etc.), they denied allowing the Stove. The way manager behavior is really rude, because, even when we told them and when we kept the induction stove in our car (Where we parked our car in their parking section) still he didn't allow us to check-in the room as he demanded to handover the induction stove to their custody. Without that, they were not ready to give the room key for check-in. When I questioned the same, he said arrogantly that "They can't come and check in the room very often" (It means they have clearly trust issue with the guest/customer
So when I spoke with the Make My Trip agent, they also tried to talk to them to allow the stove, unfortunately, that also failed.
My questions are
1. Nowhere its mentioned that the guest or customer should not carry their induction stove in the room for cooking (Neither in the Fortune hotel property rule nor in Make My Trip while booking), as I clearly go through each property's rules carefully.
2. No rule or per-intimation is given that the room will not hand over the key till the guest or customer hands over their owned induction stove to the hotel manager, or we were not allowed to keep our owned induction stove in our own car (Is it not harassment and inhumanity?)
3. When I questioned about the same, the hotel manager rudely said that we can't mention all kinds of rules on the Make My Trip portal. In that case, how does the guest or customer know about each property rule (I think they are not transparent)
4. The hotel staff (Don't want to mention the name of that person, considering the job security for him) said that the hotel is not suitable for a family who has kids or babies or infants. They only try to look for earning money in all possible ways.
Please don't book this hotel if you are planning to visit with a baby or infant, or with your child.