Hotel Francisco I

Everything was beautiful, from the warmest and most helpful reception to the beautiful and clean rooms everyday, to the most delicious breakfast. I have to say that the breakfast was outstanding, with not only fresh food and anything you could possibly want to drink. From energy fruit smoothies, coffee, lactose free milk and fresh juice, but also a buffet menu for all dietary needs. Location was perfect, center to everything and we didn't need a transit card at all. We had an amazing 4 day stay and I can't wait to return.

We just got back from a 3 night stay at the Hotel Francisco in Madrid. We cannot say enough good things about the hotel! The location is right in the center of everything, making walking to everything easy. The hotel is beautiful and thoughtfully laid out. Our room was spacious, comfortable, and extremely clean. The bed was comfortable and the shower perfect. The staff, from front desk to cleaners, was fabulous. Everyone was professional, knowledgeable and terrific at their job. They all made us feel welcome and happy. We loved the cafe! The breakfasts were fantastic. It was lovely how you included menu items from all over the world. A delightful surprise was that the cafe was open til 11pm. We loved having a cup of coffee and sweet snack after walking around after dinner at night. Your banana bread was yummy! We highly recommend the hotel.

A fabulous hotel - we had a wonderful stay. The location is perfect for exploring the city, we didn't use public transport as we could walk everywhere. Our room was perfect for our 4 night stay. Spotless, lovely shower and staff who were so helpful. The breakfast choice was excellent and set up for a good days exploring. We will be recommending this to friends.

I had an upgrade, very nice spacious room. Only things missing were tissues (later supplied) and slippers. Beautiful location, safe and central.Excellent breakfast. Staff speaks English. P/P reasonable , but not cheap.

Great location but not quiet. It would be 5 stars if not for the noise. You can hear conversations in the next room and through the bathrooms. On the street side you hear the outside noise well past midnight. The comfort, cleanliness and service are all really good. Location is just steps from Puerto del Sol, Opera and Royal Palace. The hotel is undergoing renovations so the noise between rooms may be addressed soon.

Staff was wonderful and welcoming and always saying hello. Location is close to Sol and Opera station. Breakfast room is great with so many choices and made to order eggs. Staff here is the best. The room and bathroom is bigger in my opinion. Shower is not too big but doable and enclosed. The only issue is two twin beds tied together and because it got wheels it keeps on sliding on the hardwood floor.

Be aware, this hotel is a scam. The room photo shown on their website and the actual room they give is completely different. When we asked our money back, they refused to refund and charged the full price of the first night. You can not advertise a service/product and give completely something else, this is fraud. They only decorated their first floor of their hotel and advertise this on their photos. Other floors and rooms are horrible , you feel like you are staying in a hospital room.

We liked everything about this hotel. Great location, friendly, helpful staff, beautiful, spotlessly clean room and scrumptious breakfast buffet. Our room was located on the top floor with a lovely terrace and two large sun loungers and table with an outdoor shower if your Baking in the sun. I have never seen a more beautifully presented and delicious breakfast buffet that was included with our room charge.

Do not stay at this hotel. Worst experience of my life. The air conditioning went out in hotel. Our room was upwards of 90 degrees every night. We were unable to sleep. We were told we would have to book a different hotel so we did. The hotel would not offer us a refund and charged us full price. This ruined our trip as we were not able to sleep the first few days. I am not sure why the staff would not warn Guests or assist with changing hotels and offering refunds.

Stayed here for 3 night during our stay in Madrid (Sept. 16-19) and loved the location. It was close to everything, including the metro stops at both ends of the street. I slept wonderfully and the shower was a dream. Having the terrace window open while showering with the sun coming up was an experience I won't soon forget. It was also perfect that the Chocolateria de San Gines was right around the corner. We paid about 860 Euro, which I thought was reasonable given that one night at the Four Seasons is easily the same amount. Great experience and worth your stay!

The hotel is located in a convenient area, walkable to sites and a metro nearby. We arrived early before check-in and they said we could only check in early if we paid 40 euros. Of course we declined, but they offered to store our luggage until check in, which was nice. The room itself was tiny, but clean. Strong AC, but very weak wifi. There was construction happening on the floor above us with loud banging until around 5/6pm. This was very disturbing as we couldn't even take a nap after our long flight/jet lag. When we asked the front desk about it, all they said was that the construction would end at 5/6pm. They did not offer any other solutions like moving us to a quieter room. The next morning, construction returned at like 8am. So we were rudely awoken by the noise and loud banging. We were informed at check in that our reservation included a free breakfast...Great! However, I was very shocked at checkout that they charged us for the breakfast when they previously informed us that it was free. The breakfast was 18 euros per person. We were in a rush to catch a train, so I couldn't even dispute the issue. We would not have done the breakfast if it wasn't free. I was misinformed and the representative who gave me the wrong information took no responsibility for it. Luckily, we only stayed here one night but just be aware that the customer service here sucks.

The hotel is in a great location, but not worth the sleepless nights. This is my third night here, one more left, and I have not been able to sleep at all. People are constantly screaming and making a lot of noise on the street. It lasts throughout the night until the morning when the businesses are opening. It's great walking distance from everything, but it was not worth it. I haven't been able to enjoy my trip at all, since I'm just tired the entire time from lack of sleep. Also, I kept having issues with my room key. They finally fixed it today, the day before I leave. It has just been a complete inconvenience and I can't wait to leave, go home AND SLEEP!!!!!

This hotel is a must if you're in Madrid, they have big rooms and fancy showers. Their breakfast bar insane with so many options! It is confusing at first on how to turn the lights on because you need to plug your hotelcard into a slot to access lights and water. They probably did this to not let bad people have free access to pure luxury. This is just a fantastic hotel!

I can't say enough about this amazing little hotel in the middle of the city center. The staff was so service oriented and helped us with so many things. The rooms were beautiful and every detail was thought out. The hotel is charmingly decorated and offered everything one would need. Our room had an incredible outdoor terrace! We traveled to 7 destinations in Spain and even stayed at a 5 star hotel and this was the BEST place we had the pleasure of lodging. Planning a trip to Madrid, stay at the Hotel Fransisco!! You won't be disappointed!

Nice and very clean boutique hotel. Location is A+! The only reason I gave it 4 stars instead of 5 is because we paid extra for terrace room and its so not worth it! Our friends paid way less for regular room and had a better view, a HUGE bathroom and larger room. Our room was cramped and had a non private bathroom. The bathroom doors were clear and facing the room. How inappropriately weird is that? Who wants your roommate to watch you use the bathroom???? But the staff was very friendly and overall the hotel is beautiful. Just be sure to ask for private bathroom! Unless pooping in front of your friends excites you! Lol

You like need to stay here. If I ever come back to Madrid I will stay here again. A solid 5/5. They helped us book a car to get to and from the air port. They even printed our flight and train tickets for us. The room was clean, perfect in size and adorable. The bed was comfortable and the bathroom a good size for Europe. I love the glass window with the dark wood shutters. This allowed us to sleep in the middle of the day after flying. You are smack dab in the middle of Madrid so it can get a bit loud on the weekends (just an FYI). We were fine with it. I liked that I could walk or take the metro train to anywhere in the city. It made the exploring of the city super easy. I just love this hotel!

I stayed several nights at Hotel Francisco and enjoyed my stay at this hotel. The room we had was spacious, modern, clean, affordable and the hotel was located just a short walk from all of the major tourist attractions. Note: The hotel was pretty much in the middle of the tourist district which didn't bother us but bear in mind that it'll almost always be crowded and the street is a pain to drive on so your taxi might drop you off at the closest intersection. There was some renovations going on when I stayed in May and we did hear banging from our fifth (top) floor room. It really didn't bother us too much because it was going on during the morning and we only had to hear it when we first got to Madrid and was resting up before heading out. The rest of the days we were there we headed out early to see and do things so it didn't affect us at all but just bear in mind it may affect you if you're a late sleeper. You should check to see if they're still renovating. The hotel also offers breakfast in their lounge but we didn't partake but it did look good especially if you're looking for more than the typical Spanish breakfast of coffee and a pastry. I believe it was 9 euros per person for the breakfast.

I was in Spain for a few days and stayed in different hotels/apartments, Hotel Francisco I was a great experience. The staff was very friendly, the room was clean, bathroom was nice, and it's in a good location. It's on a corner so easy to find. When we checked in the staff noticed I had a birthday coming up and the next day I had a birthday card and balloons in the room. Such a nice gesture. I will definitely stay here again and highly recommend this place.

Very clean place , staff was friendly and caring . Place it's very convenient because is near of everything excellent location . Only thing we didn't like was the space , we understood that it's because of the type of construction in that zone , but other than that I give them a 5 .

After a lot of research we ended up with a reservation (weeks ahead of our trip) at the Francisco I. When we arrived after a long trip to town, we were informed by the desk staff that we were not staying at the hotel. No explanation given, even though we asked. They kept telling us that the Hotel Regina is close by and 3 stars, and that was it. It wasn't close by, it was in a different section, one that we specifically tried to avoid, with loud construction and people yelling until 5am. With the fact that we had a reservation that wasn't last minute, they could have given us warning, or even a choice, but instead forced us to stay somewhere we didn't want. To not be given a choice or an explanation is appalling. I will never stay at this hotel and I don't trust them to honor their reservations.

Right in downtown. You can walk to everything. A little noisy since it is in the middle of downtown. Rooms were spacious and clean. Friendly staff. I would stay here again and probably will. No frills. They had a free breakfast buffet that was awesome and included in the price.

We expected a lot less than what we got in this hotel in the centre of Madrid. I had booked it simply because it was one of the cheapest I could find, and I expected something hostel-like. In fact it was a very nice hotel, rooms recently refurbished, at the same time modern and well-integrated into the old building structure. It's not quiet outside, obviously, with Calle del Arenal being one of the busiests streets in Madrid, but the wooden window shutters are super-thick and will let you sleep well at night. In the double room we stayed in, you need to be very well acquainted with your partner, because all walls and the wardrobe are made of glass (!) and the bathroom, including toilet, is in full view of the bedroom. It's okay if you promise to look the other way, but it's cool design-wise. In fact I couldn't believe it at first and thought there must be some sort of switch to darken the glass, or hidden curtain, but there isn't. Service is very friendly and the breakfast is fine if you like sweet things; if not you may as well not go there because everything on offer is sweet. Fine for us though. All in all, we were pleasantly surprised at the rather unique hotel; I would bet that prices will go up once the modernization is complete though. If you get a room below 70 EUR like we did, it's a sure recommendation. PS: There's no wifi :-( , but LAN access is available.