Hotel Franziskaner

I spent a night at this hotel in the historic center of Chur and I can say I had a great experience. The room was clean, and despite the shared bathroom, it was also very clean. They also have a restaurant, and I had the cheese fondue and a typical Swiss dessert, which were fantastic. But the highlight of the hotel is the service. I was welcomed and served in the restaurant by a Portuguese woman, and she definitely made the experience even better. Congratulations on the excellent service.

Stayed here for one night in order to pick up the Bernina Express on our rail trip around Europe. Room was very basic, and I mean basis with a shared toilet outside the room. No lift so be prepared to lug your cases up flights of stairs.||Had dinner at night which was elephant ear schnitzel and it was huge but amazing. Central for getting around the town.

Don't pay too much attention to the bad reviews this hotel got. I've read a lot of them and it even convinced me to book a different, much worse, hotel on my first night in Chur. I'm glad I gave it another chance because much of the negativity seems to be over nothing! There is one thing that may make this hotel a bad choice for you: It's an old building! You won't get AC, you won't get sound proofing, there are no elevators. You won't have a large and fantastic bathroom or a king sized bed. Don't mistake oldness for dirtiness: My room and even the shared bathroom were spotless. Maybe a little off-white from their age, but very clean. If you think they should "just renovate", then I dare you to try renovating an old building in a historic part of town and let me know how it (and the paperwork) goes. Unto the good parts. The staff keep the place very clean. Despite the building's age, nothing smelled like cigarettes. Fresh white towels awaited me when I arrived. The shower and bathroom were incredibly clean. The price is very competitive for the region, it was one of the cheapest hotels in chur at the time I visited. They serve a simple but tasty included breakfast. It would have been nice to have some cooked food, but at the price I paid I wouldn't expect anything more. You can buy excellent dinner as well. I really enjoyed sampling the Graubünden cuisine, and they have the Swiss classics. You'll get to stay right in the center of the old town. You may hear street noise outside but you'll get very little car noise. The staff are very friendly and accommodating*. The furniture was solidly built but a little dated. The beds were on the firm side but I couldn't feel any springs (I like softer beds but this is really a matter of personal preference). They also squeaked a bit, not terrible. Maybe the staff could add some graphite sheets between the joints to help with that. Overall this is a great place to stay. * by friendly and accommodating, I mean the staff were approachable and kind. They politely offered to assist me with a problem I had that was entirely my own. They also didn't act bothered by any of my dumb questions or my lack of German language skills. When I say accommodating, I DO NOT mean they will tolerate abuse. If you've ever worked a service job you'll know that the staff here put a lot of care into making people feel welcomed, but it's a smaller operation with a more casual atmosphere. If you've learned to get what you want from service workers by getting angry at them, please stay at home and don't travel.

Hotel Franziskaner has the best location in the Chur old town, where is just 10 minutes walk (flat roads) from Chur Train Station which is adjacent to the Bus Station. Bus ride only takes 2 stops to the outside of the hotel. The Hotel staff gave us a Chur pass for public transportation and also some advice of where to visit. We love the breakfast. Coffee is good. Hotel staff were friendly. The window of our hotel room has good views of the old town. However, the hotel does not have an elevator and you need to carry your luggage up to your floor. My hotel room only has 2 power outlets under the bedside tables and you need to kneel down to plug in your phone for charging.

Just arrived in 30 degree heat. No air conditioning and when I asked for a fan there are none. Staff rang the manager and came back with the message that there’s nothing they can do. Currently sitting with the door open as the corridor is cooler than the room.||Rooms are basic. No lift and no fridge. Bathroom small but serviceable. Won’t be back.

We ate in the hotel restaurant, while staying in Chur for a few days, specifically for the fondue. We were not disappointed with the taste and experience exactly what we hoped. Lovely atmosphere and staff, thank you to Ana for her help and advice on the menu choice. Made a memorable meal.

Fantastic location very walkable to train station, dozens of great restaurants. Best free breakfast you will ever find.

Room was clean and bed was comfortable. We stayed for 2 nights this time. Location is around 8-10 mins walk from Chur train station. It’s located at the old town of Chur and surrounded with shops and restaurant as well. Breakfast is okay and decent enough.

Our group had a reservation for 8 people for dinner in May. We arrived and the table was missing chairs and some of the silverware. Looked like the table next to us had taken chairs away from our table and weren't leaving just yet. It took entirely too long to get seats, so our group took it into their hands to get our chairs situated and helped ourselves to menus. It took quite awhile to get our drink and food orders taken. Most of the food took an expected amount of time to come out except 2 whole orders were missing. They must have forgotten and still had to make them. Most of the table had finished their food by the time the last 2 dishes arrived. Seemed understaffed for a busy dinner service. The customers who's meals were so late asked to be comped another round of drinks so they could enjoy it with their meal. We were able to do separate checks (requested from the start). It was also quite hot inside, and wish they would have kept the door open for a breeze. My cordon bleu was delicious and very cheesy inside, though I had ordered with pasta and it came out with fries (they brought a separate plate of pasta so I ended up with both). The hard cider was also very good. My parents enjoyed their asparagus and capuns. Overall, my group enjoyed the food but was fouled a bit by the service. Personally, it was hard to enjoy my meal when people at the table were still waiting for food. They can't seem to handle larger groups very well. The server appeared to be very frazzled and running all over the restaurant.

Avoid this hotel at all costs! I had a reservation for the hotel on 13-14 April 2024 and was in contact with this property prior to my arrival to let them know my ETA. When I arrived the hotel was closed BUT there was a sign on the door indicating guests were to call if they need assistance. No on answered the phone when I called. Exceptionally nice people at the local restaurant attempted to reach the owners/managers of the hotel and there was no response. When attempting to resolve this issue and ask for a refund, the hotel owners insisted on keeping the money because I arrived 30 minutes after the 6pm check-in - even though I told them of my arrival time and they left a sign on their door to call for assistance. This hotel is strictly about taking money from tourists and giving no customer service. Hotel Franziskaner is a disgrace!

The hotel room, staff, and restaurant were all wonderful when I stayed here for one night before I rode the Bernina Express. The room was quaint, clean, and smelled of fresh pine furniture. In the evening, the waiter offered a good suggestion (pictured) for dinner, and the breakfast buffet was extraordinarily generous and delicious. I highly recommend staying here when you are in Chur