Simone V
Google
We stayed in four different rooms in total in this hotel, which prides itself to be a four star place focusing on relaxation and culture. There is a large parking when you arrive and you are welcomed by staff in traditional Austrian clothes. In general, apart from the friendly and professional manager, there is clearly a lesson learnt in client service at a place like this. Basic things like not knowing what earl grey tea is (breakfast waitress), having the neighbour come by with wet dog shaking his body next to our breakfast table, not knowing if there are nuts and chips (when asked), not a single working safe in the room, no shampoo/conditioner or body lotion (only hand soap), no water cooker in the room and cafe closed on Monday. A four star hotel guest deserves better. The manager understands her business and has been very helpful in giving us touristic and culinary tips, but you immediately notice a difference in staff attitude when she is there. A shame! During our stay there were quite a few meetings and yoga lessons for day visitors. The breakfast buffet is almost everyday the day, sometimes the vegan spreads vary, decent quality, but you have to ask yourself for refill coffee or tea. Please bear in mind that there is a beautician and a massage therapist in the basement which can be booked. There is also a pont (with noisy animals during the night or -as we experienced - some locals who went swimming in the middle of the night). The ambition and the idea of this place looks is attractive on paper, I just fear their objectives are not clear to the hotel guests. A strong marketing plan and an upgrade from the staff could be a start. Be clear what you stand for and you will attract the right audience.
