Hôtel Gauthier Casablanca

Couldn't be worse. The smell the room condition. No fridge. The stairs that faces you everywhere after leaving the elevator. The tiniest elevator ever. HOW COME IT IS 4 STARS HOTEL. 2 stars are more than enough. The breakfast is so 👎🏼👎🏼 let alone the hygiene and cleanliness 😷🤢. THE LAST NIGHT OF our stay the air conditioner went off. NO BODY BOTHERD TO FIX IT. NO APOLOGIEY WHATS SO EVER. THE MOST SO INDIFFERENCE I HAVE EVER MET. I WISH THERE WAS LESS THAN A STARS

I use to stay at Gautier twice a year it was always “ok” not great but Ok ! The area is nice and the patio is really nice. However for my last trip i arrived at the hotel after a 9h flight and found out that they rebook my room and book me another (crapy) hotel. The reception staff were not helpful not to say useless and on top of that absolutely not trying to help.

I use to stay a this hotel twice a year for 5 years, it was always ok not great, but ok ! The patio atmosphere and the area was making it up for the service and the room. |However this time it was a nightmare, they rebook my room and i found myself without an hotel after a 9h night flight. The were making excuses and were absolutely not helpful not to say agressive. |I really not recommend to stay!

We found rooms to be Clean and comfortable. The Shower was great! Location was in walkable area for restaurants. We had enough space and felt safe. Breakfast cafe was pretty good food yet fairly basic. Strong coffee and kind easy going waiter were my pluses.

Cancelled hours before arrival: We reserved a room at Hotel Gauthier Casablanca for our first family trip to Morokko via booking.com months in advance. At the travel day, on the way to the airport, we received a message that they're overbooked and cancelled our reservation, just stating, "Don't worry, you won't be charged." Imagine arriving 11pm a night with a child in a country that you don't know, and suddenly you don't have a place to sleep, even though you booked months in advance. We managed to book an alternative hotel via the phone on the taxi to the airport, but we had to pay double to what our original reservation had cost. Booking.com kept promising compensation but then simply closed the message thread. A week after this incident, we are still waiting for any type of apology or compensation. I don't know how the hotel thinks it is acceptable to leave a family with a child on the street despite a reservation

Amazing place .in All my trips in Casablanca my hotel is Gauthier. Staff incredibly nice . Anissa the manager of the restaurant and breakfast area is so cool and polite .

We couldn’t sleep for two out of three nights. There’s a nightclub, even on workdays, and guests party in their rooms after it closes. The staff was rude and didn’t care about it until we threatened to call the police. We requested a room on another floor that seemed quieter, but refysed and lied about being fully booked . We called Booking (2AM) and checked the availabilities - they had suites available. We don’t advise going here, as it is visited by people that come down to trash the place, slam doors, play loud music. The staff never got back to us with a solution and told Booking that guests should talk to them and not Booking. Red flag, to avoid intermediates. No sorry, no alternative room. The elevator also works very poorly and got us stuck various times due to the sensor sensitivities. There are much better, more comfortable places around. Unless you are coming to Casablanca for partying, avoid it. PS: we are young, flexible visitors and have never left a bad review on Booking. But this place is the most unwelcoming of entire Morocco.

Very nice and clean hotel. This hotel is well kept and everything was very clean. The breakfast is the morning was very tasty as well. However, there was very loud music playing at the restaurant on the first floor through much of the night which we could hear very clearly in our room.