Ma R.
Google
I stayed at this hotel last weekend while participating in the Ascona Half Marathon. Unfortunately, my experience was very disappointing. The room was advertised on Booking.com as having a lake view, but this was not the case. Upon entering the room, it was immediately clear that it did not match the description or the photos provided online.
When I approached the reception to clarify the issue, the receptionist was unhelpful and informed me that nothing could be done until the following day when the manager was available. Unfortunately, the manager’s response was even more disappointing — she was not customer-oriented and showed no willingness to find a fair solution.
I generally avoid writing negative reviews, but in this case, I feel compelled to share my experience so that other travelers are aware. If you are considering staying at this hotel, I strongly recommend verifying your booking details carefully or choosing another hotel with better customer service and transparency.