wasser lilie
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We enjoyed the hotel. It is beautifully situated, elevated on a rock. The location is perfect. Restaurants and stores within 5 minutes walking distance. The saltwater pool with sea view is perfect. Sea access via steps available. The rooms are a little dated. We still felt very comfortable because they were very clean and well maintained. The breakfast is good, could be more lavish/lovely, the breakfast staff is courteous and makes great coffee. The bar is beautiful with vintage charm & roof terrace - the barista is super nice.
Which unfortunately (!) spoiled our stay afterwards; and this is to be understood as a clear recommendation to the crew:
According to Booking.com, we booked with a check-out time of 10am-12pm; this can be seen in the booking confirmation.
- We had the 'no cleaning' sign on the door and the room door double locked.
- At 10:45 we came back from the last pool walk to shower and clear the room. The door was closed, but no longer double-locked: in other words, room service had already been in the room.
- At 11:10 the room service knocked to tell us with hands and feet that the room had not yet been vacated. Language barriers made communication difficult.
- At 11:20 the phone rang and reception told us we had to vacate the room in 10 minutes. Although we told them that we could actually check out by 12 noon. They didn't want to listen, we were cut off and hung up.
- At 11:23 another member of reception staff called us to tell us to vacate the room immediately. We weren't ready yet and assumed it was 12 o'clock, they didn't want to listen, we were cut off and hung up.
- At 11:25 we went to reception in person, pointed out the booking confirmation and presented it. Then the information about check-out by 12 noon arrived.
In short: we do not rule out the possibility that there was a misunderstanding and that there are different check-out times locally than stated in Booking. In this case, however, we were not informed.
In such a case, the hotel should deal with the guests more professionally and try to resolve the misunderstanding instead of using knocking and telephone terror to force us out of the room.
An apology would have made us feel better, but it didn't happen.
We hope this won't happen again.
All in all, this is only a recommendation from our side to the crew. That being said, we did enjoy our stay and will perhaps consider coming back one day when we return to lovely Lipari.