Hotel Gillow

This is a fantastic location if you have a lot of items in your itinerary in centro. Tenochtitlan/Templo Mayor is very close as is Estanquillo, Casa Azulejos, National Palace, San Idelfonso, Secretary of Education, Bellas Artes, (I could go on). Easy access to ping, green, and blue metro lines, and an easy walk to Plaza de tres cultures. The rooms were older but charming, and the housekeeping staff and front desk staff were so kind. Breakfast was great and the staff were very accommodating. If you stay here, you may want to pack your own washcloths or make a point to buy a few at a Mercado. We loved our stay

Overall, this place is good if you just need a place to sleep and do not need anything extra. It is definitely not a 4 star hotel as Google suggests. -1 ⭐️ due to the general states of the rooms and noise -1 ⭐️due to the room not being ready at Check In time PROS: - The main thing this hotel has going for it is the location. Right in the middle of a very walkable area with lots to see and do. - They were able to watch bags in the lobby area when we were early. It felt safe. - The AC/fan unit was loud enough to drown out the excessive noise from neighbors and outside. - The shower head setup was nice and we had hot water for the entirety of the shower. CONS: - The rooms are small and lacked general cleanliness. They desperately need a deep clean. The small things made the room tolerable (fan and nice shower heads). - The sheets had holes and rips in them. Although the bedding seemed clean. - The room was not ready at 3pm check in time, instead we had to wait for the room to be finished for 25 minutes after. It seems as though front desk does not communicate with the cleaning team and this hurts the customer experience. We arrived at 7am and spoke to the front desk who told us we might be able to check in at 1pm. When we arrived at 1pm to check, a new front desk person said no and pointed to the check in time of 3pm like it is impossible. If the cleaning team and front desk spoke, I am sure there would have been able to provide rooms cleaned earlier in the day. I took a nap in the lobby and we went back out to do activities. We only had 1 day in the area so we had to make the best of it.

Very dirty and small room, hairs everywhere, even blood on hair dryer which scared me. limited breakfast, other food will be charged. But the position is good, quite near famous tourism spots.

Great location which is the primary reason for the 3rd star. The internet was incredibly spotty and unreliable. The rooms were bare bones. The TV didn’t work, when I asked for a tissue box they didn’t have one, the sink faucets were leaky, and the bedding was so terribly thin. There was also poor air circulation, with a cooling system on wheels and a timer leading to lots of heat and humidity in the room. Service itself was mediocre. Would not stay here again.

Hotel staff were friendly and very patient with my poor excuse for Spanish. We arrived an hour early for check in and they let us in early no extra charge. You can't beat the location to explore the historic centre. Very safe.

Sheets in our first room were not clean but we were moved to a suite which was more spacious and had a balcony. Staff was extremely friendly and helpful, especially housekeeping. Unfortunately, we were put on the 6th floor which would ordinarily be great but because there was no air conditioning in any rooms it was sweltering, however I can’t fault anyone for this as it is not usually so hot in CDMX. Visitors should just plan accordingly. Some downsides: Hot water would occasionally blast scalding in the showers, the window in our second room did not work and could not be opened, and there were some minor holes in the curtains. Restaurant in the building was phenomenal, 24 hr desk staff were kind and helpful, and location is great.

I stayed here around 6-7 times because I had a friend who worked there . The front desk NEVER wakes you up at 4 am to catch your plane thank God I woke up in my own. Instead the front desk BLAMES the bell boy ( that is not there job!) Also their drivers out side are not screened for security. One of their young men ripped me off my things when taking me to another destination. When I returned back to hotel and told management they LIED to me saying they hadn't seen him in weeks. They took no responsibility for their driver stealing from me. Also I would specifically ask for a room away from elevator which they never kept their word Terrible attitudes and service I almost missed my plane twice. If you are an English speaking guest they will treat you horribly. Racism at its worst along with passive aggressive behaviour. DEFINITELY WOULD NEVER RECOMMEND STAY FAR away and very noisy as well you get barely any sleep!

The room we originally got was so small but the Patio was magnificent. We changed to a much larger room and it was comfortable and clean. We would definitely stay there again.

wonderful experience this hotel is located in the perfect place. try to choose a room on the side of 5 de mayo street (not the entry side) that way the sun does not heat your room all day. management does not keep track of the ice and water on the hallway and sometime it runs out but just call and they correct the problem. this hotel is not in some websites but I really love it and it may be because they don't need it. I loved the attention, cleanliness and location.

Great location with one of the better hotel restaurants in the Centro.