Hotel Gillow

Great location which is the primary reason for the 3rd star. The internet was incredibly spotty and unreliable. The rooms were bare bones. The TV didn’t work, when I asked for a tissue box they didn’t have one, the sink faucets were leaky, and the bedding was so terribly thin. There was also poor air circulation, with a cooling system on wheels and a timer leading to lots of heat and humidity in the room. Service itself was mediocre. Would not stay here again.

I stayed here around 6-7 times because I had a friend who worked there . The front desk NEVER wakes you up at 4 am to catch your plane thank God I woke up in my own. Instead the front desk BLAMES the bell boy ( that is not there job!) Also their drivers out side are not screened for security. One of their young men ripped me off my things when taking me to another destination. When I returned back to hotel and told management they LIED to me saying they hadn't seen him in weeks. They took no responsibility for their driver stealing from me. Also I would specifically ask for a room away from elevator which they never kept their word Terrible attitudes and service I almost missed my plane twice. If you are an English speaking guest they will treat you horribly. Racism at its worst along with passive aggressive behaviour. DEFINITELY WOULD NEVER RECOMMEND STAY FAR away and very noisy as well you get barely any sleep!

The room we originally got was so small but the Patio was magnificent. We changed to a much larger room and it was comfortable and clean. We would definitely stay there again.

Hotel staff were friendly and very patient with my poor excuse for Spanish. We arrived an hour early for check in and they let us in early no extra charge. You can't beat the location to explore the historic centre. Very safe.

This is an excellent place to stay. Very comfortable, great location and very nice service. A+

Fantastic hotel, right in Centro with high quality rooms/facilities (anyone who's stayed in the area knows that's a bit of a gamble). Service is fantastic too!

Sheets in our first room were not clean but we were moved to a suite which was more spacious and had a balcony. Staff was extremely friendly and helpful, especially housekeeping. Unfortunately, we were put on the 6th floor which would ordinarily be great but because there was no air conditioning in any rooms it was sweltering, however I can’t fault anyone for this as it is not usually so hot in CDMX. Visitors should just plan accordingly. Some downsides: Hot water would occasionally blast scalding in the showers, the window in our second room did not work and could not be opened, and there were some minor holes in the curtains. Restaurant in the building was phenomenal, 24 hr desk staff were kind and helpful, and location is great.

The window was on the main drag and, only single paned, looked to be about 50 years old at least. It was good enough to keep out rain in a place that has little rain, but not to keep out noise in a place teeming with it. The transoms were wired shut, but the principal panes opened inward. The real noise started each night about 7 o’clock and continued variously until past midnight. One fellow rides up and down the street each evening with a loudspeaker blasting a two sentence message about the food he’s selling. There was a fan, but no air conditioning, so we had to keep the window open. The curtains were stained and of differing sizes. There was mold in the bathtub. And we were able to make friends with a few roaches who’d boldly come out at night. I left one for dead on the bathroom mirror. The water isn’t potable except from a dedicated tap in the hallway or from a bottle.

wonderful experience this hotel is located in the perfect place. try to choose a room on the side of 5 de mayo street (not the entry side) that way the sun does not heat your room all day. management does not keep track of the ice and water on the hallway and sometime it runs out but just call and they correct the problem. this hotel is not in some websites but I really love it and it may be because they don't need it. I loved the attention, cleanliness and location.

Great location with one of the better hotel restaurants in the Centro.