Hotel Ginsui

Good clean old hotel. No staff on site. Everything was provided. We stayed for 4 nights in April. No housekeeping for our entire stay, so it was more like airb&b. There was a direction how to sort the rubbish but no trash cans provided. The location is close to bus stops and convenient stores.

Booked one night on Airbnb for $53 and wanted to stay one more night, Airbnb showed it’d only be $25 extra to extend, but the host said I couldn’t modify on the check out day and told me to rebook. Rebooking was another full $53 so I checked other platforms and found Booking.com has the same room for $33, so obviously I booked it there. It took a while, but they eventually let me stay in the same room. All good, until checkout. I left before 10am, dropped the key exactly as instructed. A bit later I got a message saying I hadn’t checked out, and it was entirely in Chinese. Just to clarify: I am Chinese and I can read it. But I’d been speaking in English the whole time, and I’m traveling on a U.S. passport. So to get a warning message out of nowhere in Chinese felt like they completely ignored how I’d been communicating, and just assumed based on my background that I hadn’t followed the rules. It’s not about the language, it’s the fact that they chose to switch just to accuse me of something, without even trying English first. That kind of snap judgment didn’t sit right with me. It came off as stereotyping, and I found it disrespectful.

The location of this hotel is excellent, and the wifi works very well. Rooms are large compared to others in Japan.||However, there is no staff at check in, and you have to use a code on a locker to get your key. They CLAIM that they send the code, but in reality they didn't so I had to make a roaming international call to get it. The carpets in corridors and the room were stained, a lot. The room had a very musky dirty odour.

Due to the delay of the Shinkansen, I had to arrive at the hotel after 10 pm without prior contact, and I was very worried when I saw the comments. However, everything went smoothly after arrival. Only need to make a phone call at the front desk, and there will be Japanese/English/Chinese speaking customer service to guide you in checking in and getting the keys. There are some problems such as old facilities and lack of toothpaste, but considering the low price and good location, I believe they have already provided the best possible service.

Check in system was awful. Information lady refused to help us or anybody either. She would just hide in her room even when we were calling her. The rooms were also pretty mediocre. The only redeeming quality was it's proximity to the beach and food places. Another thing to add is that it was the other visitors were incredibly loud, making it impossible to sleep, but that's not really the hotels fault. Overall 2/5 stars

I had no problem at all with the check-in. It's actually super easy and convenient. The room was comfortable and it was clean. The only problem for me was the WiFi. It doesn't work in the room. We had meals in the hall of the front room. There the wifi works properly. The location is amazing. Best location!!!

huge stains on the carpet. mold in the bathroom. dirty towels with hair on them. dirty curtain in the bathroom. cracked walls. killed insects hang on the walls. the door to the toilet was locked from the inside and we could not enter it for about half an hour. for 3 beds, they put one bedside table, and all in order to hide the outlet, which is in a terrible condition. the wires were sticking out of the hole.

Clean room and bathroom but the bed is a little small for two (probably fine if your partner doesn't sleep in a star shape though!) The room has a fridge so we could buy yoghurt, rice balls and juice for breakfast in Family Mart the night before. Bathroom is average size for a Japanese hotel. Watch out for the hot water: it's scolding. ||||The location is very convenient: opposite Family Mart and one minute from the beach and bus stop. The view of Engetsu island is about a 500 metre walk heading right from the hotel.||||Things to be aware of in Shirahama: the beach will be packed during the summer but it is very quiet after 5pm and out of season. There is no shade on the beach but you can hire parasols. Even in season, a lot of the restaurants close early (one place told us last orders was 20:30!) so plan where you are going to eat during the day. Most of the onsen close at 22:00 which is very early for Japan. Shirahama does have a feeling of a place in decline: I guess the budget flights to Okinawa have slashed beach tourism in the area.