Hotel Glendower

The hotel has 4 stars which is a little stretch. The staff are absolutely amazing and cannot do enough for you. So kind and helpful. The rooms are run down, damp in places and could do with a bit of renovation. However the beds are nice and big. It gets cold at night and the windows don't close properly. The breakfast was not worth the cost at 2.5k for a small English style breakfast. The location is great, very close to all the important parts.

We had cockroaches in the room and when it rained water came through our bathroom ceiling and soaked the floor. Corridor carpets were stained and in places sticky underfoot and walls and woodwork were scuffed and chipped in many places. The hotel is trading on past glories, if indeed there were any. You get the feeling it is being run on a shoestring budget in all departments. It is in such a great location but is suffering from neglect - a basic restoration would make it feel cared for and fresher. I am no interior designer but I could find easy ways to make this place smarter - although I'd start with a pest control programme and throwing away the carpets! We booked for 2 nights and were disappointed with our stay, and we had really wanted to be happy here - oh well, such is life! Most of the personnel are beautifully polite and friendly, a few others were more abrupt. Those are all observations made during our stay. On a more subjective level I felt there was an element of the emperor's new clothes about the whole place - it just needs one person to say "Actually this place is a shabby dump" and everyone would see it for what it is. I felt the staff on the one hand wanted to ask why on earth we pay such a large amount of money to stay here when it is so shabby, and on the other hand are willing us to keep coming because for them, whilst it may not be great, it is at least a job! Food was good though. Breakfasts were tasty. We ate in the restaurant on both evenings: first night because we wanted to and second night because it was raining and it was easier than going out. We also met a British couple who had lunch and dinner at the Glendower. They were staying at the nearby posh hotel but felt ours had the better food. As I said we had wanted to enjoy this for what it thinks it is, and perhaps once was, but simply could not enjoy what it has become.

Nice hotel located in Nuwara Eliya. The hotel reminds about a western style, British country side hotel and is also good looking- both interior and exterior. The staff are fantastic and the service the best! The chinese food was so good here (it’s their speciality here) and the location is really the best, surrounded by tea plantages and beautiful nature! And they have a fantastic pub here too🤩

The hotel is a beautiful old bungalow right in the centre of the town, 2 mins walk to Victoria Park. It has a certain ambience inside, and all the staff were delightful. |However, the hotel is very tired, to be honest, and has the feel of a 1970s boarding house. Our room (room 4) was large, with a huge bed. However, one of the windows didn't close properly; there were signs of penetrative damp on the walls; the carpet was old and torn; the TV didnt work and had wires hanging out of it; I wrote my name in the dirt on the window; there were areas of mould in the bathroom; the bath plug was missing; the towel rail and toilet paper holder were broken off; the toilet flush was broken; need i continue...?|And I feel bad writing this because the staff were so lovely, but it's the truth, I'm afraid.

This English inspired hotel is so cozy and really authentic! I love the English culture and this felt just like it. The rooms are clean and very nice, amazing food, friendly and helpful staff with lots of things to do close by. We enjoy tea factory and teplantage in the area.

Thoroughly enjoyed a night spent at hotel Glendower. We had some drinks in the comfortable lounge area before enjoying a delicious dinner - great food and affordable prices. Our waiter Benedict was very hospitable and looked after us very well. Highly recommend!

I stayed with my wife for 2 nights.It was a lovely comfortable stay with beautiful garden view. Staff was very efficient cooperative. Lukshami at front desk was a fantastic personality, extremely cooperative with smiley face.

Nothing great except the welcome drink. They can't keep a box of tissues in the room. When I unpacked my baggage and tried to put my valuables in the locker, I found that it was not working. The staff came to our room did an hour long exercise and we were watching them like fools but the locker did not work at all. Access to the Wi-Fi was promised but it was never available in my room. It could work only when I was standing at the reception desk. I thought, if I wanted to use the wifi I should aquire the job of receptionist there. There was no glass tumbler in the room. I had to request the staff for two glass tumblers, then only I could get it. The staff except one lady Laxmi was very lethargic. They took an hour for boiling two eggs. The food was not great at all either.|Next day when we wanted to take bath we found an empty bottle lying in the bathroom with a sticker of shower gel. When I requested Laxmi to kindly provide shower gel and shampoo she was kind enough to send two bottles to my room but when I started taking bath I found that in one bottle shampoo was there and in another one it was conditioner, no shower gel was provided.|The most unfortunate thing was that I asked to the staff to convey my messages to the manager and request him to atleast visit my room and meet with me but he never showed his face. I don't know what does he think of himself. |At the time of checking out I said, why should I pay for the facilities I had not been provided. They gave me a discount of 15%.