Hotel Gracery Kyoto Sanjo

Location is great, but everything else is ok at best. Rooms have a separate toilet room, which sounds nice, but in practice it isn’t. The flooring is a plastic burlap fabric type material which is stained with previous guests’ urine. The toilet paper holder has a sign to remind you to use the entire roll of 1 ply toilet paper before getting a new roll. Bedding is below average quality, with a synthetic duvet cover that is lumpy and smells faintly of urine. Rooms are larger, but the layout is not efficient. I booked a queen bed room and had to move a table into the small entry hallway area to have a space to open my bag. When entering the key card into a slot to activate room power it automatically turns on the TV and all lights, so I have to turn things off that I don’t need every time I come back. On a 6 night stay the staff kept slipping notes under our door that they are required to clean the room every 3 days to ensure a clean environment. I could understand if the room was spotless to begin with, but they clearly could have done a better job with the initial cleaning if they cared that much about cleanliness. I do not like being forced to let someone into my room. I do not make much of a mess and prefer to clean my own room. The hotel is split between two buildings. It felt like a bait and switch checking in at one place and going across the street to another. Location is amazing, but next time I will be trying out one of the dozen competitors in a 2 block radius.

NOOOOO! Please DO NOT BOOK this horrible hotel. I’ve been to Japan for nearly 20 times, by far this is the worst hotel I’ve ever been, although 4 stars it claimed. There are two separate buildings, one is new and the other is quite old. Hotel seems to randomly offer the old one to all foreigners. I usually stay for a week or two in Kyoto and do not change hotels. But the room is NOT CLEAN at all! Found some curly hair inside the bath tower🤮 call the manager and, oh I’m really sorry, I will change it for you. That’s all. Ridiculously, not even a new towel came, I found something in the mug…Excuse me? Only one pro, great location.

The hotel is good location, near the market. 7-11 shops are very close. There are two wings: North and South. I stayed at the South side where the breakfast buffet is located. The room is big and well decorated. The bed is comfy. The toilet and shower rooms are separate each other. The breakfast is good and many menus to have. The staff is nice and polite. You will require to pay the city tax at the hotel Yen 400 / room. There are many public parking nearby.

Spent five nights here total cost Singapore dollars $1,440. The hotel is located conveniently to the markets and train stations. Near all the shopping Center too. Love that they have a small little bathing area and with bath tub. The breakfast was great which was with eel, scallops and western breakfast. Check in and check out are self serve. Enjoyed my stay in Kyoto.

This is the second Gracery hotel we booked in a year and we were not at all disappointed at Kyoto. Located in the heart of the city/ market: It enables you to have a backup for a rainy day, with a covered market to explore the moment you step out. Getting around was fairly easy by walking - even to Gion, etc. and the format of the room is good for a family.

I believe the nearest subway station to the Hotel is Kyoto Shiyakusho-Mae Station. A few minutes' walk into the shopping alley will take you to the Hotel Gracery Kyoto Sanjo, which is located right smack in the middle of the shopping alleys. ||The Front Desk (small area) is located in the South Building (note that there is also a North Building). Check-in was fast, and we were given a room on the 6th floor. ||The room was not big but sufficient for 2 people. The room concept is very different from other hotels I stayed at. When I entered the room, there was a basin on the left and a separate toilet and bathroom on the right. Then, there's a sliding room that separates the main bed area. When you need to take a shower, you will need to close the sliding door. Need some getting used to.||The breakfast room was not very big and would get very crowded. The breakfast spread was OK. ||What I like about the Hotel |- The location is great! Lots of shops and eateries near the Hotel. Walking distance to Nishiki Market and Shijo Kawaramachi Street and even to Gion.||The one-night stay was comfortable and glad to have stayed here!

This is our second visit to Kyoto. We very much enjoyed our stay at the Gracery last year that we booked to stay again. Location excellent as it's close to the main road and Teramachi & Shinkyogoku. Friendly service and rooms are made up promptly when we got out for the day. Very clean and nice decor. Floor 2 has a lounge, nice size space for dining, another space for sitting, laundry, smoking area & bathroom which are well maintained.

The hotel is located inside of shopping district, it is great location. The breakfast is really nice. The room is decent size and clean. It was a really nice journey. The staff can be English and very helpful.

Part 2 of my wife, Shana, giving her thoughts. I took a trip to Japan earlier this month with my adult nonbinary child, Meredith. Our trip was for seven days, which we divided between Tokyo (4 days) and Kyoto (3 days). While we were in Kyoto we stayed at the Hotel Gracery Kyoto Sanjo, and this review is for that establishment. Design-wise, the Hotel Gracery is a beautiful mix of traditional Japanese and Western concepts. Japanese art adorns the common areas of the hotel, both inside and out. The rooms are spacious by Japanese standards (comfortable by Western, though not big), very well appointed, and scrupulously clean.  Though the hotel does not have a restaurant or bar, they do serve a lavish breakfast buffet for their guests daily. The buffet offers Japanese AND Western dishes and the menu varies daily. We stayed long enough to enjoy three delicious breakfasts and made sure to sample as much as we could! One of the very best things about the Hotel Gracery is the location. It sits smack dab in the middle of a vibrant neighborhood of shopping, restaurants, and shrines. There is plenty to do and see around every corner, and food fit for just about every taste.

Used to be my favorite hotel in Kyoto. But not so much anymore. It's slipped a bit in service and the North Tower is a lesser product. The dryer takes forever and beds are hard. Nice to have a private entrance to 7-11.

The hotel was nice, it served its purpose for the while that I stayed there. When I first got there and attempted to check in, the staff informed me that I was unable to do so, until 2 pm. They were very kind, and held the bags in a room until that time came. The room was not all that spacious, and the pillows were not very comfortable, but it worked well enough. The shower was very spacious, and the water pressure was quite good. The toilet was fine, except for a sink attached to the top of it that would go off whenever you flushed. The system of sticking a magnet to the front of your door was an interesting choice, and could easily be missed, but once I figured it out, I was fine. The room cleaners always did a good job, they changed out the towels and made the beds very nicely. In my opinion, the North tower is better than the south. I would stay there again.

Staying at this hotel was one of the BEST hotel experiences we've ever had because of two words: kabuki room. There is no other room you should be thinking about or looking at; book it and you'll fall in LOVE instantly! The pictures truly don't do it justice, and it's more than a room - it's a full interactive experience! My only regret is that I didn't book staying here for longer. The hotel staff is fluent in English, so checking in at the South Tower was incredibly easy. They gave us our key cards, that are needed for getting up to your room in the elevator. The hotel is equipped with a laundry room, computers, and even a common room that you can have drinks or snacks and just relax. As soon as we scanned the key card into our room, we put the key into the slot to activate the lights. What happened next, we heard taiko drums and a kabuki welcome that would start a traditional show! I was so gleefully happy, I even outside the room once or twice to re-experience it! I don't want to give away all the other amazing secrets of the room, because it truly had me amazed throughout our stay. Look around and touch everything - BIG hint there! The tatami mats and the futon beds were really comfy, and the pillows were better than what I was expecting. Make sure you use the bath salts that are under the sink for a relaxing bath! I took some home so shhh! The view from this room is also really nice, overlooking a temple and the pedestrian traffic down below. The sunrises in the morning were glorious. Ignore the price tag; ignore what you think about this maybe being corny - this is what every room should be like!

Location is amazing, close to the river to be on either side within minutes. Room is spacious with TV, bathroom, refrigerator, kettle, and many charging ports. Air conditioner is extremely quiet and effective! Bathroom is nice with a deep soaking tub, shower, and bucket(?). Toilet room is fancy with the high tech toilet. Great place to learn how to use a Japanese toilet if you're here for the first time like me!

Hotel Gracery was a great choice for our first time in Kyoto. It's a great central location - essentially in the middle of an open air mall, a bustling street with restaurants, shops, coffee, and even shrines. To top it of off, close to the water, and of course JR line. Despite being so central, the hotel itself was very quiet. When we arrived, we were welcomed with a congratulatory note for our honeymoon, a towel crane and paper cranes. It was a sweet touch. We stayed the first night in a standard room and next two in the Kabuki room. The rooms felt large for Japan standards. Also each equipped with a large bathtub. The rooms were identical aside from the Kabuki touches and decorations, such as the ceiling having different tiles of traditional japanese patterns and red lantern lights decorating the room. Was it worth it? You know what, yeah. We at least enjoyed it. The room was unique and fun to look at, although not sure I'd pay the premium a second time -- though I'd stay at the hotel again. Other notes: - laundry service was as you'd expect: expensive but works in a pinch - there a southern and northern tower. Southern is right on the "mall", the northern right behind accessible from short alley

Location is convenient! It's located in the shopping district but it's quiet inside. I noticed the rooms and hotel is VERY CLEAN & modern. They have 2 towers. The South tower was just opened a month ago I believe. They're literally right across from one another so it wasn't a big deal my parents were on the other tower. Room sizes are typical of Japan standards but the twin room (2 beds) we were in was larger in comparison to the double room (1 "queen" bed). They have a restaurant in the south tower that I've only noticed was opened for breakfast so I'm not sure of the hours. There's a 7-11 that's opened 24h connected to the north tower. They also offer complimentary coffee and bread from 0730-0930? In addition to laundry service, there are also coin laundry facilities located in both towers, 300¥ for washer and 100¥ for 30 minute drying time. They charge 10¥ per call, even if it's local. Great service, clean hotel and great location. Worth it IMO.

We had originally booked our stay at a nearby ryokan that cancelled one of our nights just a few days before our arrival. Yikes! Fortunately hotels.com helped us rebook and Hotel Gracery was able to accommodate us. We could not have been happier with the turn of events. Friendly staff, great room with comfortable bed (and pillows!). Traditionally Japanese rooms (read: small) but certainly adequate for me and my husband's three night stay. Loved the soaking tub and the complimentary bath salts, as well as the pajamas they provided. The hotel is conveniently located downtown on Teramachi Dori just a short walk from Sanjo Station. Loads of shopping and eating and sightseeing just steps from your door (Nishiki Market and Ponto-cho Alley are just a stone's throw away). Main bus stops located only a block or two away (to the east and to the south) allow you to easily connect to all of Kyoto and beyond. We had breakfast included with our room and the delicious spread was well worth it. Glazed salmon, mackerel, assorted sushi, tamago, okayu... (along with your traditional American breakfast options of cereal and yoghurt - buy why would you???). Also excellent coffee and matcha lattes. And they pump in bird sounds which is so relaxing. Our days began well in their restaurant. Excellent home away from home and jumping off point for all of our touring around. We were sad to leave and look forward to our return!

Well located hotel, clean, friendly staff and great breakfast. It is located at a commercial gallery of Kyoto with walking distance access to subway, restaurants, shopping and attractions. There is a 7 eleven at the ground floor, which is useful to withdraw money or buy miscellaneous. We were traveling for already few days and wanted to wash some clothes, and they had a laundry DIY for a very reasonable price (300¥ to wash and 100¥ for 30 min drying). I recommend this hotel.