George K.
Yelp
AVOID LIKE THE PLAGUE!!!!!
Hotel Grand Chancellor Adelaide, at an absolute loss for words from the disgusting and sloppy 'experience' from Tyson, wait staff of Bistro Sixty5 this evening.
First of all Tyson, you work at a Hindley Street, not the Chateau Marmont, so please get over yourself.
When we arrived at the completely empty Bistro Sixty5, we were served by a very rude, disinterested Tyson. When I explained we had a reservation for four at 6pm, Tyson disputed that we did not. When I showed him my online booking confirmation, he said it wasn't in his book, although my online booking very clearly shows a reservation number.
Tyson had the AUDACITY to tell me to move to the side so he could serve the other people in line, which was my party! Tyson was telling me off, that they were completely full and would not serve us; there was literally only one table with two customers, and a sea of empty tables with NO 'reservation' signs.
There was no empathy from Tyson, who refused our service, or even an apology for a useless online booking system. I even had to ask Tyson, why he was being so aggressive, and he just ignored and said he would not be serving us. The whole experience felt very discriminatory.
We then spoke with the alleged manager 'Kieran', who again, showed no empathy for the rude, non-existent 'customer service' from Tyson, or even for the inconvenience we were caused by Tyson and your pointless internet reservation system. No offer to accommodate or rectify your mistake, or even to cover the money we wasted on parking for our 'booking'.
At a complete loss for words by this experience. I have received better service by teenagers in fast food; very embarrassing for your business being run by people who do not care about customers. Need an overhaul of new staff, and customer service training. Also, do not have an online booking system if you refuse to honour them.
Avoid like the plague!!