Hotel Grande Bretagne Nafplio

My wife and I booked four nights at the Grand Bretagne and it fully lived up to expectations. The hotel has an unrivalled location on Filellinon Square. We had a beautiful room with balcony overlooking the Bourtzi. Lovely public areas including a wonderful bar area. The entire hotel is spotlessly clean and the staff friendly and helpful. We had dinner on the terrace on two occasions. The food and service were both excellent and very good value. Thank you to all the staff at the Grand Bretagne. We will be back again next year

We had such a wonderful experience! Our waiter, Christos, was incredibly friendly and welcoming – compliments to him for his excellent service. The service was quick and attentive, and the food was delicious. The pizzas were outstanding, full of flavor and perfectly cooked. The atmosphere was warm and inviting, making it a place we truly enjoyed spending time in. We will definitely be coming back!

Poor experience with front desk staff. A reservation was made with understanding based on research that hotel accommodated pets, as shown on screen grab of Google maps among other sites. We were allowed to check in with dog visible upon entry, as well as left and returned to hotel several times with dog in tow. When leaving for an evening meal front desk stopped and advised the dog was not allowed in hotel. The staff refused to review our reservation receipts or online hotel info that clearly stated pets were allowed. While, these types of over sites by an establishment can happen, the staff refused to assist in any way, refund our room and going as far as definitely insisting the hotel would not refund us or our credit card company no matter what. He also refused to allow us back to room to collect our belongings with animal in tow. This was all while we remained calm, understanding and attempting to find a resolution, including refunding our stay and parting amicably. The staff was not hostile or angry thankfully, preventing an escalation. He was completely unwilling to assist or compromise in any way in light of the facts being presented to him showing that information was misrepresented about the hotel. It became clear, his concern was ensuring we understood the hotel was not pet friendly, with the websites speaking to this referring to the public area in front of hotel(um, ooookay) and that we would not be refunded by anyone.

My hotel room smelled like mold coming from the air vents. When I informed the hotel staff they made of lies about it bring perfume or pipe cleaner they sprayed around all the hotel despite my room being the only one that smelled terrible out of our whole tour group. The staff was hostile and dismissive to my safety concerns, and I had to spend most of the night in the bathroom because the smell made me feel sick and persistent despite all my efforts to get rid of it. I will never come back here as nobody cares about guest experience or safety.

Certainly a nice looking hotel with magic looks and perfect location. However all this nice looking place results in a cold atmosphere with no soul. Service is far behind expectations as most of the staff does not understand the essence of customer service and satisfaction. Not a place where to have lunch or dinner. For breakfast, orange juice is not fresh, in an area all surrounded by orange trees.

The cafe off of this hotel is beautiful! Lovely atmosphere and beautiful seating and style. Full bar and coffee stand with friendly staff.

This is positioned on the port front of the old town (great for many eateries). Much upgraded over the years. Check in and out was straightforward and politely efficient. Our room in the roofspace was exceedingly large. Very clean for our stay. Large comfortable bed. Amazingly good A/C machine and quiet. Very good WiFi coverage. Breakfast was excellent with a large choice with some hot dishes. |Our only minor concern was the level of room lighting with obviously power saving bulbs.|One note - there is no hotel car parking. There is free parking on the dock side of the road BUT it is very busy so you may have to circulate a bit.

We went to this nice hotel for dinner at the terrasse. We were greeted with greek hospitality at its best and we had sublime dinner and some very good wine. The atmophere was very relaxed evne though the terrasse is just bext to the harbour. We’ll come back next time we go to Nafplio.