Hotel Hacienda VIP

Great location and a nice enough hotel. It's clean and the staff are helpful. Water is only warm at times not hot and the bed is very hard. It's located nest to a hostel that can be quite loud until 2300. The breakfast is pretty good and the grounds are nice. Adding double glazing for noise, fixing the hot water and upgrading the bed would make this place a gem.

Well located for downtown, close to restaurants. It is between a Cuban bar and hostel, so there could be a bit of noise at night, but it didn't disturb us. The room was comfy, large and clean, with a good shower, although lacked drawer space for unpacking smaller items. There are attractive outside areas, but the few loungers tended to get taken early in the afternoon although chairs were usually available. Our room didn't have private outside space, so choose one with this if important to you. |Staff were friendly, although possibly over-run at breakfast if all rooms were there at the same time impacting service times. Breakfast itself was included on our rate and although a little limited in range, it was generous and fresh.|I'd give 3.5/5 if I could.

Great Boutique hotel a few blocks away from the historic centre of Merida. Very close to some excellent restaurants and bars. The historic centre is great for walking and was very lively and interesting.||The hotel itself was very good; rooms are spaced out around three pools and huge communal sitting areas. We had a standard room which was good, but if coming again would probably book a suite for the additional space.||Continental Breakfast was included in our package and was good. There was a breakfast menu if you wanted to add other choices.||The pool areas were great for relaxing after a day sightseeing. Quiet and tranquil enhanced by a few cool beers.||The hotel itself is great but is made more special by such friendly and helpful staff. They couldn’t do enough to make your stay excellent. Thank you.||There are some excellent restaurants in Merida. We tried two and they were both outstanding, with the added bonus of being 50% cheaper than UK prices.

This hotel is well situated close to St Lucia Square where there are a number of good restaurants.|The staff were friendly and helpful.|We stayed in an executive room, which was spacious and well fitted. The bed was comfortable although a little higher than normal. The AC worked well. The bathroom was large and had all amenities. |Despite its city location the hotel is quiet and peaceful. There are several small swimming pools with sun-beds and comfortable shaded sitting areas - ideal to relax after a day sightseeing. There is a nice bar area.|Recommended.

The welcome was excellent. The guys on the front desk make a special effort to remember names. The hotel is situated on a not particularly attractive busy road. But once you walk through the entrance and bar area it opens out onto beautiful historic open courtyards with small swimming pools.||The rooms are clean and nicely attired with interesting features. Our room had French doors to the first pool. It was very pleasant indeed.||They do not serve food apart from breakfast but Merida has many good restaurants, numerous within walking distance from the hotel. The breakfasts were, for us, limited to either a continental or one dish and one drink off the menu. This was normally done well, one morning it was full in our area so we went to the adjacent courtyard, which was slowly and curtly served. The bar man was lovely, as were all the other members of their team. ||We had a wonderful stay in Merida, the hotel and hotel team were lovely.

We had an excellent stay here. It is like a haven in Merida. Rooms are a great size with lots of original features - beautiful tiles, lighting and great pools. ||Staff were extremely friendly. I wouldn’t hesitate to book here again if I visited Mérida again.

Beautiful Hotel Boutique. Rooms are super clean. The property has 3 pools and lost of gardens. The staff is super friendly and always ready to help. The Hotel is walking distance to most major attractions like the historic center lots of cafes and restaurants and museums. Will definitely come back again.

Lovely hotel which wasvery well located for the town and restaurants.|The staff were incredibly friendlhy and very helpful in sorting out our travel arrangements to get to the next hotel and airport. On one evening there was some noise from the bar next door in our room but the manager texted them and it was turned down straight away. We enjoyed the calm and quiet of the pool too.

Another gorgeous boutique hotel in Merida!! I was there a few weeks ago and since they were remodeling their "normal" hotel, I got upgraded to their "VIP" hotel which is right next door. The moment you walk in, there is so much peace and tranquility even though on the main road (calle 62) there is a lot of noise with just the cars driving by. The VIP hotel only has 6 suites however we still had an outdoor swimming pool with lounge chairs. The rooms are quite spacious, clean, and comfortable. The super tall ceilings and decor of the hotel truly transport you back to the hacienda days in Mexico. I did partake on ordering drinks poolside since its so hot/humid out there so thats also an option. I didn't see many other guests there since people are usually out on their tours or walking around getting familiar with the city. The concierge are super helpful providing ideas/suggestions on things to do or would recommend places if you ask. One day it was raining and they brought me an umbrella to me right before I walked out for a tour. I would recommend adding a small fridge to the room just so guests can store water. This is a boutique hotel you definitely want to enjoy their well maintained facilities and take advantage of everything offered.

Beautiful boutique hotel with an amazing staff! The accommodations are clean, comfortable and aesthetically pleasing. The staff goes above and beyond to ensure their guests are well fed, happy and taken care of. The property is absolutely gorgeous and the pool rocks! Absolutely coming back!

I stayed in this wonderful Hacienda/Hotel for 5 days, and everything was perfect from beginning to the end. My room (Suite) had a beautiful view to the pool, the room was spacious with a lot of natural ligth. The staff is attentive, courteous, and helpful. Special kudos to Mauricio & Alberto who went the extra mile.