DanielaBerlin1986
Google
This hotel es booked by our travel agency. We had booked a trip around Sweden and were very excited to stay at Vänersborg for two nights. However, we fled after the first night. It has been the absolutely worst hotel experience we have ever had.||Here are some details for you:||- The hotel is far away from the town, you have to drive by car to go anywhere. The hotel is located next to a refugee accommodation. Their children played very loudly on the playground in front of the hotel, even at 11 p.m. and later.||- When we wanted to check in, the staff couldn’t find out reservation. They seemed to be overwhelmed.||- The worst thing about our stay was our room. The first room we were given was extremely dirty. So we complained and asked for a different room. The second room wasn’t any better. Everything was covered in dust. The windows were dirty and had dead flies on them. Everywhere in our room was dark hair. On the bed, on the furniture, on the toilet. The furniture itself was very old, beaten and in some cases damaged. The sink wasn’t mounted properly, the toilet didn’t flush right and our night table was so poorly mounted, they it came off the wall.