Hotel Heintz

Very good hotel. The staf is super friendly and helpfull. The hotel is superclean and the rooms are cleaned every day perfectly. The hotel is completely non-smoking with a separate smoking place outside.|The breakfast is same every day and served at your table with fresh baked bread, two sortes of cheese, three sortes of meat, two sortes of jam, tea or coffee and orange juice. Also a cup of yoghurt.|Parkingspace (after reservation) is perfect too.|Only two suggestions: make fresh orange juice. Serve some kind of egg (hard boiled, omelet or scrambled) with the breakfast. That would make the breakfast so much better.

We stayed at Hotel Heintz and were pleasantly surprised. Although it is a 3-star hotel, the service feels more like a solid 4. The hotel is very quiet, which makes it an excellent place to get real rest – we slept wonderfully. Our junior suite had a beautiful view, which made the stay even more enjoyable. A tip for travelers: make sure to reserve a parking spot in advance, as spaces are limited and prepared individually for each guest. Breakfast is not a buffet, but rather a fixed set menu that is brought to your table. It can be enjoyable, though of course it may or may not perfectly suit everyone’s taste. Also, smoking is not allowed anywhere on the premises, including balconies. The staff are very friendly and welcoming, which adds a lot to the overall pleasant impression.

Overall a nice hotel, yes it is old but it’s the type of hotel you expect in a little medieval town. There should be a notice or considerable price drop from the hotel for rooms on the Grand Rue (Street beside hotel). The cobbled street and constant traffic through the night made it a terrible night without rest. In case anyone stays here make sure to call ahead and ask for a room that’s not on the street.

Very badly equipped hotel, despite the very friendly staff, the rules they enforce are ridiculous. Equipment: showerhead was half broken, pressure was nonexistent. Only one socket in the entire room for two people, good luck charging your phone on the bathroom sink. No air-conditioning, room got extremely hot at night and with the open window you can hear every car on the road which don't seem to stop at night. The "flat screen TV" advertised is a prehistoric LCD the size of a tablet, hanging at the far too corner of the wall. No kettle in the room (you can borrow one at the reception but the extra step makes it very inconvenient + receptionists are gone after 20:00). Staff: very friendly and think along with a problem you have but then nothing happens because "the rules" don't allow it. Our case: we booked a room+parking spot for 3 nights. My girlfriend got sick on the second day so we asked if we could leave early and if it was possible to get anything back, not expecting anything. They told us it wasn't possible (which is fine), but for a reason not mentioned anywhere on the booking page. Then when I asked about the parking space, of which they have only a few and which aren't bound to rooms and they could rent out again in 5 minutes, the response was "we can't refund the parking because it's already paid and that's against the rules". That's the point of a refund. Long story short, I grew up as the kid of a family who operated a large hotel in communist Russia in the 80' and that hotel had better equipment and better service than this. Very disappointed.

Lovely feel to the whole hotel. Very friendly staff. Good breakfast. Great location. Secure parking but needed to book and pay. Good restaurants nearby. 15 mins walk to châteaux.

Beautiful hotel in an fantastic area. Have stayed several times for an overnight stay on our tours to the Vosges and the Alps. Highly recommend.

This is the second time I have stayed at this fantastic family run hotel (last time 2019). We were a party of nine motorcyclists, the hotel has secure parking if needed. The reception team were excellent as it took a while to get our party together, as people opted in and then dropped out over the year.There is a lovely garden and cold beers, which were very welcome at the end of the day. The hotel does breakfast but no evening meals however there are plenty of options nearby for food in the evening. The rooms are all first rate.

Hotel was fine, but for breakfast we only had four buns, meaning two buns each.. That's just not enough for an adult male.. I asked if I could have one more, but that was not possible, she told me with a smile "Ok?".. No! Not ok.. what a BS