Hôtel Helzear Etoile

Quaint hotel, perfect location, extremely clean & safe. The Concierges were so welcoming and helpful. My breakfast basket full of fruits & pastries was charming. My room had everything from a towel warmer, to mini fridge, to AC. It was an overall perfect find. I recommend this hotel to anyone staying in the area

Great experience here for our girls trip to Paris...comfortable room and very accommodating staff! They give great dinner recommendations in the area and Hadjar is especially helpful :) she is super sweet and made our weekend special. She even put flowers and chocolates in the room for my mum's birthday !

I had a very disappointing experience with a staff member named Salem, who was extremely rude and demonstrated a complete lack of respect and basic communication skills. I called the reception a couple of times, and each time he answered only to hang up immediately, claiming he was busy. This behavior is unacceptable and shows a clear lack of professionalism and transparency. Unfortunately the location and the facilities is good, but to me service plays a big roll of my experience that I paid for. TOTALLY DO NOT RECOMMEND THIS HOTEL ITS VERY DISAPPOINTING AND UNPLEASANT EXPERIENCE. Update: When I asked to talk to the manger Numa, hoping for a more understanding and respectful response — but unfortunately, the same dismissive and unhelpful behavior continued. At one point, he offered a 50% refund and then explicitly asked me to remove my review. When I politely declined, he became angry, started shouting, and even went as far as to call me “crazy” and he made a seen. This was shocking and completely inappropriate. This kind of behavior shows a severe lack of hospitality and professionalism, and sadly, confirms many of the negative Google reviews that we had initially ignored. Our trip was seriously affected by this experience, and I strongly advise others to avoid this place — especially if you expect respectful communication, basic courtesy, and a safe, welcoming environment.

We were promised a refund by this hotel after a serious incident occurred in their private garage, where our car was badly damaged. The hotel acknowledged the situation and assured us we would be reimbursed. However, to this day, we have received no money back and they have been completely ignoring our messages and emails. Worse still, they managed to have our honest review on Booking.com removed, and even went as far as to mock us by saying we could “take a screenshot as a souvenir” before they would try to have this Google review deleted as well. This level of unprofessionalism, lack of responsibility, and clear disrespect for guests is completely unacceptable. I strongly advise against staying at this hotel. Think twice before trusting them with your stay—or your vehicle.

We had an amazing stay at Hotel Helzear Etoile as a family of four! The location is perfect—close to everything we wanted to see in Paris. Our room was spotless and super comfortable, and the staff took such great care of us during our stay. We also loved the incredible terrace—it was such a nice spot to relax after a day out. Highly recommend this hotel for families visiting the city!

perfect location, clean rooms, great breakfast delivered to your room, staff with a great attitude, helpfulness at every step. For me, the best accommodation in Paris I've ever experienced.

Great location and wonderful stay! WiFi would disconnect randomly and it would get loud early in the morning but what made the stay worth it are the very welcoming and supportive receptionists Ridge and Hajar. They helped us out through our entire stay

Beautiful boutique hotel with clean rooms and helpful staff. We especially loved Slim. The AC in the room worked well during the heat wave. Our family loved our stay at this hotel.