Hotel Henry Urban Resort Conference Center

If you are into unique boutique hotels, then this is a must stay property. Housed in the former Buffalo Psychiatric Center that treated patients from all over Central and Western New York, the hotel has several floors that have been beautifully restored. The closest I could compare them to would be a National Parks hotel like the Old Faithful Inn - but better. The soaring ceilings and long, wide hallways are impressive, and the architecture is unlike anywhere you have stayed before. I grew up around the corner from it when it was still housing patients, so when I had the opportunity to stay in the Henry for business, I took it. The neighborhood nearby is also classic Buffalo. Stop in at Coles on Elmwood for a drink and some Wings, and make sure to walk Bidwell, Lincoln, and Chapin Parkways which Frederick Law Olmstead designed along with the grounds of the Hotel Henry. And yes - your hotel room is likely to have been a patient room at one point. Everyone always asks. The rooms have been redone in a modern style, similar to a JW Marriott and with incredible showers. Best time to visit is late May through September, but winter adds to its gothic charm.

This historic building is so cool. With all the history here, how could you not wanna stay a night?! The building is beautiful and I'm so glad I got to come!

Fall Harvest market was a wonderful time. Beautiful decor. Fun photo spots. Yummy food. Fun vendors with quality products at fair prices.

We held a brunch here this last Saturday after my mother's funeral and service was very good we did initially have problems with the room being too warm but they were able to cool it off for us The food was very good although they did forget the pastries as part of the package but overall for service was very good. And I'm sure they probably would have brought them out the pastries being if we had reminded them but we were so caught up in the moment seeing relatives and people we haven't seen for a while that we just let it go.

Halloween/Fall based vendor event on the property. Was nice to see all the shops, had a great time

I went for happy hour, and I was really impressed. The renovations that were done are just amazing. The glass entryway from the parking lot was a great welcome to a beautiful building that kept many of the original design features intact. I shared some of the crispy potatoes, and the bartender did a great job of selling them. They were as good as described, and went well with a shared order of the hummus. The hummus plate was the best I've had in Buffalo. The grounds looked great, and every staff member was a pleasure to speak with. The artwork was an interesting collection and a nice bonus to the happy hour food. I'll be looking for an excuse to stay here, and I'll definitely come back for another happy hour.

Stayed here over thanksgiving weekend and loved every minute. Place is so beautiful and well decorated. The rooms felt luxurious and all the soft furnishings were immaculate. Room was a little cold and the heater rather noisy but the reception provided us with extra blankets. The best thing about this place is it’s history. Be sure to look that up. Also be sure to book onto the tour of the abandoned wing. It’s fascinating.

Roaches in rooms, all the cleaning supplies is transported down the same service elevator the month old food is. Sometime bumping into the carts and picking food off the ground to put back on. Never again.

Love the atmosphere & architecture of this building. Went for brunch- the Spanish French Toast was amazing!!! Be sure to take a walk around the hotel & outdoor space while you are there.

We should get some things out of the way at the outset. If the lack of in-room microwave and fridge, an anemic free continental breakfast, an uninspired restaurant, and a short-staffed crew are dealbreakers for you, move on. The Richardson may not be for you. This mammoth late 19th century complex, designed by renowned architect, H.H. Richardson, was originally what was considered an enlightened institution for the mentally ill. By the 1970s, the complex became too difficult and expensive to maintain. Consequently, patients were moved to other facilities. After a decades-long period, the main buildings were turned into a hotel after a large-scale renovation. This stunning piece of architecture is a work in progress. It may take years for this complex to find its groove for success. If you're here, it's all about taking in the splendor of the place and appreciating the history via the architecture museum on the lower level. You're within walking distance of the city's art museums and restaurants and shops. You can be car-free during your stay. This building is like a castle. That was enough reason for this hotel to be an easy choice for me.

Amazing place to stay for our Niagra adventure. They serve breakfast at 630am. Also, the place is very secured. You must hit the doorbell out front to be let in. Check in is upstairs. The hallways here are wide, the ceilings are tall. A very history place made modern.

The hotel is stunning with a really good mix between ancient and new, the rooms and the common areas are really nice and clean, the staff is also extremely nice and available. However, the restaurant was closed during the whole 6 days of my stay (indicated open on their website) and the bar kitchen closes earlier than indicated so it is pretty hard to get food other than breakfast. The breakfast itself was really limited in options and quantity for what they call a " continental breakfast ". I have read on several review that they overbook and people end up having a different room that expected and the same thing happened to me, they gave my room to someone else because i arrived " too late " and i had to stay in another room for a night - they did get me in the right room the next day though. Overall a nice stay but given the look of the hotel, I was expecting a little more.

Went to the Falliday Market last night at this beautiful complex and loved it! The architecture is stunning on this building. I have been inside before but last night was outside fun.

My review seems to have disappeared. I now know why Douglas Jamal has questions about this place. I would ask Mr Jamal himself, how a hotel has breakfast (barely) and tells by 88 year old father, they have NO milk for his coffee nor cereal. Housekeeping also an issue. I reserved two rooms, one received service the other did not. No covid excuses for this faux pas. The front desk apologized for the horrid order as you exit the elevator. Front desk claimed it was old cooking oil. My father and sister sweared it was sewage. I have put my family here numerous times. Can NOT count on reliable service. Lack of on site restaurant also lowers the bar. It is separated from the city. It needs a restaurant, Cucina was amazing but pulled out. Over Winter coffee also gone. Step up to the plate. This historical property has potential. Unlikely getting any more of my money until it improves significantly.

At first I thought we had made a wrong turn, but as we wended our way through the driveway to the hotel, we rounded a corner and beheld the spectacular 19th century building ahead of us. Absolutely stunning on the outside, it felt like a castle. The entire interior had been remodeled as close to the original as possible, giving it a feel of stepping back in time. Reception was friendly and my wife struck up a conversation with one of the managers. Our room was on the second floor at the end of a hallway and very private. A cool feature of our room was one of the original columns which still had years of different colored paints on it. Spacious and with a decent view of the grounds. We slept like logs in the ultra quiet room. The continental breakfast was pretty decent, although we would have appreciated more protein besides the yogurts and mini quiches. We would easily stay here again, and definitely recommend for a convention.

Decided to stay here because I grew up in Buffalo but never would have thought that this would be converted into a hotel. The interior of the hotel is beautiful. We had a comfortable, clean, quiet room on the first floor. They have a great breakfast and coffee. I have mixed feelings about their staff. For example one afternoon after the room was cleaned the maid forgot to provide towels. I walked to the front desk and requested towels but they never arrived. Had to go back again in the morning to get those towels. Marquis stood out and was by far the nicest and most helpful employee that we dealt with there. We loved walking around both inside and outside of this hotel. I would definitely recommend a stay.

It's going to be really hard to put into words just how amazing this place is. My friend talked me into splurging at this hotel. Noted that it used to be a mental hospital built in the 1800s with a sprawling campus that had fallen into disrepair and was slowly being remodeled and this hotel was part of it. We pulled up to what felt like a huge campus. Many different buildings and some of them still have not been updated. They really did try to keep the antique look of the hospital from back in the day at the Richardson. Parking is there in front but you might have to park in a lot nearby as they can only hold so much. You walk in and you can either go upstairs to check in or there is a museum on the bottom floor of the whole campus. Check in was easy! We didn't get a chance to explore any of the restaurants or bars or any of the other amenities but it was a pleasant walk to the room. We walked through some doors and took an elevator up and then walked through more doors to get to a long hallway. The supports from the building are literally built into the hotel which was so cool. it's like old meets new. Everything was updated so well in the room! You could still see the beams and everything from the old construction but the room was amazing. We got a suite and it really was cool. The bathroom was huge! Huge standalone bathtub as well. The main room was a very big with a TV facing a couch and chairs and on the other side of the wall that held the TV was the bed with another TV on that wall. Sort of like a room divider. The rest of the room held a large buffet table with the hotel amenities on it like the coffee machine and the other part was a table. This was such a cool room and then it had vaulted ceilings. Highly recommended! We did not encounter a single problem at all at this location. Definitely worth staying just for the coolness of it!

The hotel is beautiful and the room was nice! The staff were phenomenal, so kind and accommodating. But this is not a luxury hotel by any means. The linen are very poor quality and rough. The pillows are laughable. The linen and pillows at the hospital I work at are nicer. The toilet paper feels single ply and there is no refrigerator or microwave! For such an enormous building you would think there would be nicer amenities too. The continental breakfast was pitiful. The bananas were rotten! Who serves black bananas? And the hallway smelled so terrible. It reminded me of the smell of preservatives used for dissection specimens in biology lab. I think you can get way more bang for your buck at a different hotel. Still happy for the experience to stay in such a beautiful and historic hotel!

Very nice weekend at this hotel. The room was large and well appointed, bed comfortable. The continental breakfast was very good. Highly recommend this hotel when in town.

One of the more interesting hotels I have visited. This is a former mental hospital where the main entry and two of the wings have been converted into a three star hotel. The remainder of the facility remains abandoned and is behind construction fencing. You enter then have to go upstairs to the hotel lobby. Staff was friendly at checkin. There is a long winding path to the actual hotel rooms, and you can definitely get turned around easily. The room was interesting as well, with a long narrow setup and extra high ceilings. But it was clean and modern inside. I do recommend stopping in the exhibit on the lower level of the lobby which has a great history of architecture in the region as well as the hotel itself. A decent hotel to stay in with a fascinating history.

Such a cool place. Good breakfast, actual live plants, very clean. A little language barrier with staff at times but whatever. Nice beds!

I am glad to see that the Richardson Hotel has reopened, along with a cafe, restaurant and bar. It's well worth it just to spend time taking a look at the interior ms exterior of this marvelous structure and piece of Buffalo history. We stopped by for a Jazz performance on the lawn where the hotel staff were serving drinks and cooking up some tasty dishes. I can't wait to go to the restaurant again now that it's reopened.

We booked this hotel due to its Historic location but unfortunately we're not able to enjoy it. We booked 3 rooms for 4th of July weekend. We got to the hotel after midnight and once we got to the check-in desk the clerk asked our Last name and he confirm that we have 3 rooms. We were asked to wait few minutes and we waited for 3 hours. In the meanwhile my husband went to re-park our car and he saw the clerk getting in his vehicle and driving off. He thought maybe someone else will come to help us while we were waiting but no one came. ( we left in the middle of night after waiting for 3 hours)There was no one there , no security, NO ONE. We had eight kids with us and we were stranded in the hallway. Anyone could enter the building and exit. No one was protecting the building from thieves, criminals ext... And cherry on the top. You can't get hold of management of the hotel it's been over months, I left messages and haven't heard anything from anyone!!! Do not to stay at this historical hotel because you're not guaranteed a room even if you pay and your life is in danger from possible intruders!!!

There were several lots opened for the guests tonight and a shuttle service was provided to take us to the hotel entrance, luckily!!! There are 4 floors in the Richardson Hotel. As we entered, we were handed a check-off card to get stamped at each of 10 locations spread out over the 4 floors. At the ballroom on the top floor, the card gets turned in for a drawing for a $500.00 gift card. We stayed in the ballroom for awhile, listening to a band. Several guests even got up to dance to a little rock and roll. There were a couple of cash bars, but there were also a couple of taster tables throughout the hotel. One had sparkling wine and the other, three types of red and white wines. There were also food tasters on each floor. I had a chorizo meatball, a polenta appetizer, some cheese cubes, ham strips, grapes, brie, to name a few. No sweets! Considering how crowded the parking lots were, it was surprisingly easy to move around through the rooms on each floor. The Richardson is a lovely old building, still being renovated. There are several dining rooms, conference rooms, business dining rooms and, of course, hotel rooms for overnight guests.

Pros- Very clean, historic and nice building. Cons- Booked a King bed room for my wife and I a month prior for our anniversary. Showed up to the hotel to be told they were overbooked and a King room was not available. Some communication would have been nice prior so we can find an alternative option. But no. My information was on file. The point of the king bed was for my wife and I to share a bed. Anyways we were offered a lesser room (instead of an upgrade) with two full size beds and told our stay would be discounted for the inconvenience when we checked out. She said she would put a note on our account. We reluctantly took it as it was getting later in the afternoon and we had dinner reservations and no time to get another room. The following day at checkout a different desk person said there was nothing they can do for us with a discount because we paid through a booking site (like 99% of normal people). We feel lied to and misled. I advise anyone booking at this hotel to not have any expectation of getting when you purchase. They will lie to you to appease you when you're unhappy about the bait and switch and then they will lie to you when they say that can't do anything to rectify the matter. There is always a solution when it comes to customer service and The Richardson Hotel failed miserably. Aside from lack of communication on my room availability, lying, baiting and switching, not having a room fridge and being stuck with two small beds for my anniversary the hotel room was clean and nice

Bar Vaux at The Richardson Hotel. Great spot; the food, music, service and cocktails!

My boyfriend and I stayed at this hotel for the weekend. I booked it because I fell in love with the architecture of the place just by the pictures and it did not disappoint. We were extremely please by how accommodating the hotel was. They allowed us to check in a few hours early, which is rare to find in the big chain hotels. The gentleman that checked us in was very professional and kind. The only reason why I gave a 4 star is because parking was awful. Parking is free on property, but for a hotel as big as this one, a big lot is essential. We got back extremely late one night and there was no parking available. I understand they are sold out but not having enough parking for your guest is just unacceptable. Thankfully the front desk guy came out to assist and eventually gave us his parking spot, which was completely incredible. The only other small issue is that from the bathroom, you can hear everything going on in the bathroom upstairs. You are 10 minutes from the airport which is a plus, 35 minutes from Niagara Falls state park and 45 minutes from Canadian border. We would recommend to stay here; we definitely will stay here if we are ever back in the area.

I stayed at this hotel a few years ago when it was Hotel Henry and had an amazing experience, so when planning a return trip to my hometown, I was excited to go back under the new ownership. Unfortunately, the new ownership and management of The Richardson is nothing like Hotel Henry. A few weeks ago, I made a reservation for September 27-30 using my Wells Fargo travel points, which apparently went through Booking.com to make the actual reservation with The Richardson. I contacted The Richardson on July 1 to confirm the reservation and to add on another night. I was told they had no record of the reservation. I called back on July 2 and spoke with manager Kelly. She also indicated that the reservation was not showing in their system but that she could see it in Booking.com. She advised she would work with Booking.com to resolve and get back to me. I did not hear back from her, so I contacted her again on July 5. During that call, she told me the same thing she had told me on July 2 and now she had to have the general manager "force" the booking into their system. She stated she would get this done on July 8 and call me to confirm everything was done. Per usual, I did not hear back from her, so I called the hotel again and requested to speak with general manager, Sophia. The gentleman who answered the phone stated Sophia was not available, but he would leave my message and she would call me back right away. I waited and heard nothing, so I called AGAIN. This time, Sophia was in a meeting and would call me back. She never returned my call. At that point, I got Wells Fargo and Booking.com involved and they tried on several occasions to contact the hotel to no avail. I even called The Richardson's management company, 1901 Hospitality, and spoke with Angelina who promised she would get back to me with a resolution. Once again, no reply. The shocking lack of professionalism and basic courtesy is truly unbelievable. Despite multiple attempts to resolve the issue, I was met with indifference and incompetence. There was no effort to rectify, leaving me wasting time, frustrated, and now needing to book at another hotel. Avoid this hotel at ALL costs if you value your time and sanity. They simply don't care.

Surprised my husband for our anniversary with an overnight here. I've always been intrigued by the architecture and history of this campus. I was happy that the hotel was resurrected following its closure after the pandemic. The living areas were beautifully restored and subtly decorated. The simple, yet elegant decor makes this one of my favorite hotels of any I've been to in Chicago, San Francisco , Philadelphia and New York City. Once the bar and restaurant are up and running. this will certainly be a true destination spot close to home.

For a beautiful and very expensive hotel, the amenities were lacking. No mini fridge or microwave, no dressers, no extra pillows or blankets, no extra toilet paper, exactly 2 pods for the keurig . Also, our showers leaked all over the bathroom floor when used - it was lacking a seal on the door. They didn't know how to handle or check in or check out because we booked through Expedia. We never received a final checkout receipt. They added a 10 cent charge to the security deposits which I had to continuously dispute to get it refunded. There was a weird $210.92 charge on my credit card form them which I am still disputing. Ended up disputing it through my credit card because the hotel manager couldn't explain the charge and just said it wasn't showing as a charge on his end. I would not stay here again.

My husband and I stayed overnight on St. Paddy's day weekend. We both grew up in the area and used to cut through the campus to get to classes at Buff State, so it was really cool to be able to see the inside. The exterior is imposing and looks breathtaking when lit up at night. The interior is beautiful, incorporating original architecture into the updated décor. The location is very convenient, within walking distance of some great restaurants and bars. The staff was friendly and helpful. We are told that the place is haunted, so we were excited at the prospect of seeing a ghost. No dice, but we will be staying there again, so maybe we will get lucky!

My wife surprised me for my birthday as she took a risk with booking a hotel that she had never known about even though she is from Buffalo. When I mean it is by far the best hotel we have ever stayed in. We felt like we were in a Scottish Castle from the outside and in a modern Art gallery from in inside. Cucina is the restaurant that is inside....I have to pause cause I am upset that I live so far away cause I have never had such great food, with the top notch attention to service. Our server Michael is the greatest server that we have ever experienced. His knowledge of food and drink is far beyond something we have ever felt before. I can not wait to go back

Great stay. Comfortable beds, very clean room. The whole feel of the building was So much better than staying at a chain hotel

Nice spot with amazing architecture and imagery throughout. Nice and airy with very chill vibes. Room was nice, bed comfy and service was great.

Spent a lovely evening dining outdoors at The Richardson where our group enjoyed a number of the small plates and a few pizzas, all of which were delicious! Definitely will be back!!