Hotel Hércules

I really loved this hotel. I thought it was a beautiful quality unique restoration and the property was very interesting. The room was so nice. Very high quality linens, towels, tile work, huge window and nice bed. The floors were so pretty and soft underfoot. I do note they at first put me in a lower grade room then I paid for and had to remind them what I booked. So be careful. The staff is not what I term service orientated or aware of hotel /hospitality service. It was very quiet when I was there. To the point of a tad of horror film vibe but that was interesting too. Sort of odd that you would consider putting guests in lowest grade rooms when whole property appeared vacant. Even if I had booked higher grade why wouldn’t you upgrade people? Lost opportunity. Disconnect on that front with service as others have noted. The spa- very unique area- roman bath pools but sauna/ steam didn’t work and no one working to explain why or fix it. I did pay extra for this area and they shouldn’t charge since not all working. I walked over to the beer garden for dinner which was cool. Excellent pizza and nice shops. Would love to come back and see a show. I only stayed one night before an early morning flight so want to come back to experience it another evening and see the city. I do think given location and city it is overpriced -but again- room was very beautiful and comfortable and I would come back and do it again with a friend.

Wasn't sure what to expect and was extremely pleased with what I found. The staff is amazingly helpful and accommodating. The room was very cute and comfortable. All the food we ate was exceptional -- including the house made sausage with breakfast in the Taverna. The neighborhood is super artistic and fun to roam through. And the Hercules beers are great; especially the Super Lupe IPA, if you're into that kinda thing. We'll be back for sure!

This hotel is probably one of the Premier hotels I’ve ever stayed at the service was a five star so was all of the amenities. I love it. I would tell anyone who’s traveling or even wants a vacation place to visit hotel Hercules five star.

Mosquito infested toilets with half of the spa amenities closed led to a disappointing relaxation session. The steam room was broken for 3 months and the sauna had just broken and were not usable. The Hamman session created more back pain by the end from laying on stone for an hour straight. The massage had a nice abdominal part that was new to me but the therapists used there elbows to dig deep and push muscle against bone. I said it hurt and they continued to do it until I yelled stop. The peeling blue paint walls everywhere most likely contain lots of lead. The factory feel does not combine well with safe spa relaxation to me. There was only air conditioning in the massage area and it was so hot and uncomfortable in the other parts. When you open the men or women’s waste closet you will see a swarm of mosquitos that you can not avoid. When I told staff i was disappointed with the services and half of the offered amenities not being available they responded with come back next week and it might be fixed. Never again. Great street art around it.

We had high hopes for this hotel. Unfortunately, we were disappointed. Definitely a beautiful space, with great design. However, for a number of reasons the hotel fell short of what they're marketing. Unclear communication, staff/management not on the same page, noisy hallways, (and surroundings)...In the end the manager listened to our concerns, and tried to make things right which we appreciated but given the price in Queretero, we hoped for much more.

This hotel has the potential to be excellent, and it’s a shame that a lack of transparency and attention from management ruins the experience. We never received any compensation for the fact that we were mistakenly put in the wrong room at our arrival. We had to change rooms twice, and only were given lukewarm apologies. No effort to make up for this great inconvenience. What a missed opportunity to make a customer for life! We were deeply disappointed that management never personally addressed this issue with us. At check out time the charges were not clear, and the statement was confusing. After five nights in the hotel, it’s not the great beer, fantastic staff, nor the comfortable room that stay in our minds; it’s the sour feeling of not having been treated right.

One of the most unique and special hotels I have ever stayed. An amazing repurposing of an old textile factory. The brutism style with antiques and modern touches was perfect. Many areas of the complex to enjoy include a pool and bar area, spa, restaurant and the Biergarten on the property. Very friendly, clean and in the heart of a typical Mexican neighborhood. Special spot worth checking out!

I've now stayed here twice. It (the hotel + brewery + spa + small shops complex) reminds me of a hacienda, with different aesthetics/historical era, because of how it's a self-contained complex and you don't want to leave. -The hotel website gives good details on the many tiers/sizes of rooms. The 2nd time we upgraded one level and found the space more ample. (The first time, our room with a baby crib in it was tight to walk around.) -Do compare rates on third-party sites. For this weekend, the hotel website was charging significantly more than what I found on Priceline, etc.