Hotel Heritage

Hotel Heritage Cognac is a truly wonderful place to stay. The pillows and bedding were absolutely divine—some of the most comfortable we've experienced. The location is perfect: just a short walk from the Cognac houses and situated on a main shopping street, yet remarkably quiet and peaceful. We arrived by train and were able to walk easily to the hotel, exploring the charming town entirely on foot. The staff were warm, kind, and genuinely courteous, which made our stay all the more pleasant. Our only regret is that we stayed just one night. We would gladly return for a longer visit and highly recommend this hotel to anyone visiting Cognac.

Great hotel. Lovely and clean and very good breakfasts. Aircon was amazing - so hot this week, we were tempted to stay in our rooms!! Dropped a star because night receptionist had no patience for English people trying their best to grapple with school standard french, which was a shame, as it kind of puts you off trying. Apart from that, a lovely stay.

Chosen at random on the internet, I struck lucky with this choice of accommodation for a four day stay in Cognac. The hotel was both charming and extremely well situated in the centre of town. The staff were very welcoming and always keen to help and advise in any way possible. I will definitely return.

This is a really hard review to write because the actual hotel, the breakfast and most of the staff were excellent. The room was lovely and air conditioned which was a god send in the 30° plus heat. It was great value for money. I would have given it 5 out of 5 but for one person and that was the horrid, intimidating night porter. I know people often say that French people can be dismissive if you attempt to speak in French but I've never really found this and we've holidayed in France a great deal as my husband is fluent. On our first night at the hotel we didn't have any water in our room so after getting in from meeting friends for dinner and drinks I went downstairs to ask for some water. I asked in French and I know it's not perfect but I was going to give it a go but the rudeness I was greeted with was on another level. Not only was he rude but he was also intimidating and obviously quite liked the power of no one else being around, it being late at night and he obviously felt very much in control of the situation. He told me my French was appalling and that I shouldn't even try to speak to him because it was hideous to him. I was pretty shocked but asked for water in English and he was really annoyed and complaining that he had to go and get it for me. He did get it because I wasn't going to back down but the whole thing was really upsetting. |Interestingly I was there for a wedding being held near by and my husband told the mother of the bride who said she'd had exactly the same experience from presumably the same man when she had stayed there for one night before going on to the wedding venue. She had tried to ask about the hotel being locked as her son was arriving late due to train cancellation. She is a French speaker so was horrified to be told that her French was awful and she shouldn't bother and to her questions not really being answered. I wonder if this nasty person would have done the same if we'd been men? I very much doubt it.|Hotel Heritage you have a lovely hotel, your front of house day staff could not be more helpful, your breakfast was incredible and your rooms were lovely but what are you going to do about this really vile person who is discrediting your establishment? You have a duty of care to your customers not to be intimidated or humiliated by your staff.

Ideally located in the middle of down village of Cognac, this hotel is one of the best choices. Clean rooms, good service, and fair prices.

Stayed here for a wedding along with many of the other guests. Stephanie was amazing throughout - very accommodating, friendly, and helpful. As were the other staff we encountered (the night manager in particular, who had to deal with a lot of drunken behaviour after the wedding events). The rooms were nice, spacious, and clean. Breakfast was decent - good selection. Would definitely recommend and stay here again. Great location too, just off a main (but quiet) high street leading into the main square, just metres away.

Stayed here for a wedding along with many of the other guests. Stephanie was amazing throughout - very accommodating, friendly, and helpful. As were the other staff we encountered (the night manager in particular, who had to deal with a lot of drunken behaviour after the wedding events!). The rooms were nice, spacious, and clean. Breakfast was decent - good selection. Would definitely recommend and stay here again.

This was the perfect place for me to stay in Cognac. The hotel has a fantastic central position with a 2 min walk to a wide selection of bars and restaurants. It is on a shopping street and the majority of the Cognac visitors centres are within a beautiful 10 min walk. The staff were all very welcoming and spoke really excellent English. The hotel is a beautiful house, well adapted to give all the modern facilities you would expect. The overall feel is spacious, light and airy. It was clean in both the room and public areas. Despite the originality of the building everything feels as modern as you would want it to, for example my bathroom has a great low profile multi shower with glass doors, Just because the building retains some character and is tastefully decorated doesn’t mean missing out on the mod-cons we expect today. The Wi-Fi was fast enough to watch TV on a decent sized screen. The breakfast is excellent with cooked and continental both provided. I was intrigued the first night as they were setting up a charcoal fire pit for dinner service. Tables were highly booked but they found a table and I had a great dinner. The bar at the front is a pleasant location to wait for others or just watch the world go by. The bar and restaurant prices are the same as the other bars and restaurants around the corner. So with a great location, super building and excellent staff I would definitely book again.||If you happen to be travelling by motorcycle, there is free safe parking 1 min walk.

This place is amazing. The staff, the room, the food, if you ever have a chance to be in Cognac this is the pace to be. They made my dreams come true. We had a beautiful wedding in the courtyard. It was a Beauty and the Beast moment. Magical and romantic. Big thank you to Mr. Legrand and his amazing team. I will do a follow up soon.