Becky Han
Google
Hotel Hillarys offers an affordable stay in a good location, but there are some significant downsides. The rooms are extremely small—you don’t even have space other than on the bed to open your suitcase—and had a persistent musty smell, like wet rags. Despite turning on the dehumidifier machine, the moisture and smell in the air made the space feel unpleasant, which was disappointing.
Service was another issue. Before arrival, I reached out via email and Agoda to request two twin-size beds instead of one full-size bed, but I never received a response. Throughout my stay, the service felt minimal and unhelpful, which was frustrating.
The only real positive was the breakfast, which provided good value for the price. The selection was decent, and it was a nice way to start the day.
While the hotel is budget-friendly and well-located, the lack of responsiveness, musty smell, and cramped rooms make it hard to recommend.