Hotel Hippocampus

We stayed at the Hotel Hippocampus for two evenings while on a trip through the Western Balkans. The hotel is located within the town's fortress walls, and therefore, we had to pull our suitcases across a cobblestone path for several minutes to reach it. This was actually kind of fun.||Hotel Hippocampus is classified as a “Boutique Hotel” which in this case I guess means small. Anyway, the reception area is “very” small. The staff was friendly enough, but check in took a while since there were 7 people in our group. Our room, 102, was on the first floor, which was convenient since the hotel's elevator was barely large enough for one person and one suitcase. It was simply quicker and easier to carry our suitcases up the steps. The room itself was average size, and interestingly furnished. The bathroom was on the small side, but had lots of amenities.||The hotel does need some modernizing. We had to have our door lock fixed since the key to our room did not work. I got the impressions this was not new from the man who fixed the lock. Also, the safe in our room could not be opened which I assume was because the previous guest locked it prior to leaving. The staff did not know how to fix it. The refrigerator did not cool and the sink in our bathroom did not drain. The towels in the room were also very thin.||The included breakfast was off a menu not buffet style like all the others on our trip. This was not really a problem, except there were only two options. One option that included eggs was on the small side. The other option was a bowl of oatmeal, and that was it, just a bowl of oatmeal.||However, our biggest issue with the Hotel Hippocampus was not the hotel itself. There is a nightclub just outside the hotel that blasted music until past 11:00PM. I assume there is nothing the hotel can do about this, but as a guest it is a REAL issue. So if you stay here, make sure you have ear plugs – good ones.||Not all was bad, since the location is good, there are lots of close by restaurants, and the staff is friendly. However, just getting a good night's sleep because of the noise was a major issue.

Our 3 night stay at this hotel in Kotor was an absolute disaster and a complete waste of money. The entire experience was a testament to false advertising and a shocking lack of care, crazy for a 4 star... The issues began from the moment we arrived. Despite being advertised as having a parking lot, there was none. We were told to park in a paid lot outside the old town, forcing us to wait in line for hours just to find a spot. This was a frustrating and terrible start to our trip. The room itself was an unbelievable disappointment. It bore no resemblance to the photos online; it was incredibly small and cramped, with barely enough room to walk. The noise was relentless, and we could hear everything from the hallway and other rooms and the clubs downstairs, making it impossible to relax. Staff were unhelpful and inconsistent, The total lack of amenities was a huge issue. We had no shampoo or shower gel, the breakfast kept lacking what advertised. This hotel had no redeeming qualities and was a complete rip-off. Having stayed in countless hotels, I can confidently say this was the worst experience I have ever had. I urge anyone considering this hotel to look elsewhere; it's truly not a hotel worth choosing.

I have seen some not so good reviews about this hotel, however… we have throughly enjoyed our stay of three nights here, beds are comfortable, there is some noise from the bars below in the street, but, nothing to keep us awake, all quiet by midnight. ( we were here Monday through to and including Wednesday). Staff are incredibly friendly, welcoming and very helpful during our stay. Definitely would book to stay here again!

This was, without question, the worst hotel experience I’ve ever had. I genuinely cannot understand how it holds a 4-star rating. Yes, we were warned about the noise — but that ended up being the least of our problems. The service was appalling. One staff member in particular was not only unhelpful but repeatedly gave us incorrect information, contradicting both the tourist information centre and his own colleagues. The overall attitude from staff was cold, dismissive, and unwelcoming. The room itself was clean, but that’s where the positives end. The only real benefit of this hotel is its location in the Old Town — but there are countless other hotels nearby that won’t ruin your stay. Avoid this place. You’ll thank yourself later.

My friends and I went here for dinner and were blown away by the view at sunset from the rooftop patio. The most amazing musician was playing and it was incredible to see the view of the mountains with the sun going down. The food was excellent (get the burrata!) and the service was great!

New stunning redecoration, clean, super friendly staff! Good location with local shops, beaches & regular buses into Rhodes Town. |10/10 - thank you! |- note: you have to pay for aircon but it’s only €7 per night!

I read multiple reviews prior to staying at Hotel Hippocampus and I would like to share my honest thoughts after my experience. I had a great experience staying here for multiple reasons - the first is the location. You really cannot get much better than in the Center of Old Town Kotor, the location is gorgeous and you are walking distance within everything. Also, there is a rooftop restaurant with an awesome view where the staff is extremely hospitable. Second was the food and breakfast. Every morning I had breakfast that was quickly prepared, but it tasted great… seriously. They cut fresh fruit for us as well which might not sound like a big deal, but it’s the little details and things like that that stand out. When I ask for something, they delivered quickly and with quality on our food and drinks. Third was safety. With a 24 hour receptionist and safety, I felt safe and like I could reach out at any time if I needed anything. That was a very nice plus as well since other places were not able to offer that service. Finally, the hospitality was truly unmatched. From the moment we arrived to the moment we left, every member of the staff always asked us if we need anything, checked in on us, and just had great general conversations with them. The people that cleaned our rooms constantly asked if we needed bathroom utilities, or if there was anything else they could do for us, which demonstrated they were focused on keeping our rooms clean. The front desk team and Bojan gave us recommendations on what to do while we are in Kotor, and even offered us beach towels and a bag to carry them since we forgot ours. It was little gestures like that that made a big impact for us, and constant politeness that really just stood out to me. They really are the definition of hospitality and customer service!!! I also do want to address the noise - yes, there is some noise but that is out of their control. It’s not fair to blame the hotel for that since Kotor old town is small, and you can hear the music from far out. Thank you Hotel Hippocampus team for a great stay! I strongly recommend them if you are looking to stay in Kotor!

A wonderful hotel restaurant in Kotor with a stunning terrace view. The food was excellent. The meat was well-cooked, and we loved the presentation of the octopus. We had the chance to chat with Chef Necip and thanked him for the delicious dishes. We definitely recommend it!