Jón Tryggvi Unnarsson
Google
Hospes Amérigo Sunday Jazz Brunch: A Mixed Experience
My recent Sunday Jazz Brunch at the Hospes Amérigo Hotel was a tale of two halves, starting strong but ultimately fizzling out due to a significant issue with the main course.
On the positive side, the starter and dessert buffets were excellent, offering a wide variety of delicious options. The ambiance was also lovely, with a sophisticated setting and enjoyable live jazz music creating a relaxing and pleasant atmosphere.
Unfortunately, the main courses were a major letdown. My wife ordered the chicken, which arrived significantly undercooked. The meat was noticeably pink, a clear indication it wasn't properly cooked. Upon bringing this to the attention of our server, his initial response was disappointing. Instead of acknowledging the issue, he attempted to argue that the chicken was cooked correctly. It was only after I explained that cooked chicken should be white throughout, not pink, that he conceded.
The proposed solution was simply to reheat the same piece of chicken. This was unacceptable, as my wife had understandably lost her appetite by this point. Disappointingly, after this exchange, no one from the staff followed up to apologize or offer any sort of remedy. The lack of communication and follow-up was striking.
The poor experience was further compounded when I raised the issue again while paying the bill. I explained the situation to another staff member, hoping for some form of compensation or at least an acknowledgment of the problem. However, no solution or discount was offered for the spoiled meal.
Overall, the Hospes Amérigo Sunday Jazz Brunch has potential. The starter and dessert buffets, along with the ambiance and music, were definite highlights. However, the undercooked chicken, the inadequate response from the staff, and the complete lack of any resolution regarding the issue significantly marred our experience. Until the kitchen's consistency and the staff's customer service in handling complaints improve, I would hesitate to recommend this brunch.