Although the hotel is quite dated it is perfectly clean and the staff were amazing. The all inclusive food offered plenty of variety at every meal time and the drinks package was brilliant. We were checked in by a lovely male member of the reception team who went above and beyond to tell us what we could enjoy in the resort and what to do if we had any problems. The bar staff were always friendly, funny and enjoyed some banter with everyone and they always had smiles on their faces. Jesus had the most amazing energy and gave his whole to every activity the reps put on supported by a great team around him. His fluency in 3 languages amazed every time but made for a really inclusive atmosphere at all activities. His smile and enthusiasm should be applauded. Restaurant staff worked really hard preparing tables to ensure queues to enter the dining area were small and all with smiles on their faces. We would definitely visit again, in fact we wish we could go back tomorrow. Bravo all.
David García
Google
Great location for a quiet family holiday. Close to the beach. Kids pool with a slide and large pool with a big area where little ones can play (about 0.7m depth). Food was good, small pre-made plates helped reduce food waste. Animation was fine. room was large enough for three. A bit dated and sometimes overcrowded at meal time with queues over 1/2 hour. Overall I would return there.
Zolim
Google
Room with negative experience. The bed was poor quality. The cover is torn and has holes. Bed spring broken. Still have a yellow spot on my chest.
The bathroom is also worn out. The tub, chrome taps and railings are already been blur. The shower curtain should be put in the trash...
Towels were changed every day.
The inside of the water bottle was dirty in the restaurant. :(
But the food is sufficient, tasty and varied.
The beach is a few minutes' walk away.
All staff were friendly.
jjj jjj
Google
Horrible experience overall.
The hotel is far away from the centre and you have to walk over a hill to get to Lloret De Mar.
Food has no taste and it’s the same everyday for each course. The waiters working in the eating hall are rude and insulting. If you ask for a table for 2, they will yell at you that there’s only a table for 6 and you must find 4 other people to sit with or else you will not get in. They are racist and act as if they are any better. But the cherry on top is the crazy guardian that will scream at you the moment you enter the hotel if the sun is set. There was a group of young people on a school trip with their teachers and we witnessed the guardian screaming at them in Spanish to go upstairs immediately. Later in the days, police came because he tried to break in to a girl’s room (she was a minor) because he thought that she was playing music in the room. She was pushing the door from her side and he was breaking in from his side and screaming again in Spanish. The service is extremely bad and the security is abusive, remorseless and inhuman.
Anyways, a hotel you should definitely avoid.
G
Google
Stayed here years ago and decided to come back.
It's not as cheap as it was but then what is ?
The food has improved, can't really fault it, lots of choice and plenty of meat options.
My only real gripe is the ridiculous system at the bar whereby you can only get 2 drinks (even if there are 4 in your group) and there are never enough staff so there is always a queue.
You can also use your all inclusive pass at the other H Top hotel bars in town which is pretty cool.
Snezana Dasic
Google
Just came back home after 10 days stay. Rooms in this hotel are little dated, but very clean. Food was delicious, staff profesional, beach one of the most beautifull beaches in Spain. Close to lots of restaurants, coffee shops, stores, bus station.
Only one thing deserves bad critics - free wifi, which was not working for three days of our ten days stay.
Overall, we are satisfied with our stay in this hotel, won't mind coming back again.
kara mcdonald
Google
Just leaving after staying here for a week , although we were very cramped into one bedroom with 2 teenagers and 2 adults . We ended up having an amazing stay!! Staff were all very friendly and made sure we had everything to make our stay amazing!! Bit of a Shame the roof bar and saunas were shut but the facilities and food downstairs definitely made up for it . Special shout out to Jose who was an exceptional bar mar who was always up for a laugh with you and kept us freshly watered beetween 11 - 7pm . 100% recommended this place if your looking for a hotel out of the centre which is only a 20 minute walk from the hotel and the beach is only a 5 minute walk , the views from the hotel are amazing!
Ana Vaselic
Google
We had terrible experience with security guard of the hotel and other staff. I was about to exit my room in 1AM and security guard popped up in front of me and started yelling at me in Spanish and tried to enter my room on force, he was pushing doors of my room while shouting at me in the middle of the night. He was also yelling at other people in hotel although none was making any problems in hotel.