Tina J.
Yelp
This was a terrible place to stay! No Wi-Fi, no water pressure, no TV, no common courtesy!
There were three of us arriving in San Juan a day early for a cruise. I booked this hotel with the request that we might be able to check in early as we would be arriving at 10:30 AM. It showed that it had a restaurant and lounge. Upon arrival the front desk young man told me that we could not check in until 3 o'clock! He was not at all apologetic, he was rude! That's when I found out that there was no longer a restaurant or lounge. After sitting in the lobby for three hours, we were shown to our room. Much later I found out that they had a somewhat comfortable sitting area up on the roof. This was never mentioned to us the entire time that we sat in the lobby! I could go on...and on. I won't, because people don't want to read this much. Just know that I mentioned to the front desk later in the evening how displeased I was with the service, and accommodations. I asked if they were familiar with yelp. Hinting that I was going to post a negative review...no improvement in any way. In fact, the next morning, The rudeness escalated to the point that I was afraid that one of us was going to punch someone!