Prajna M.
Google
While the property's location and ambience are commendable, the overall experience left much to be desired. From the moment we arrived, it was evident that the service standards were lacking. The staff at reception, particularly the lady who checked us in, appeared inexperienced and did not extend even basic hospitality such as offering a glass of water while we waited.
The room, booked for two guests, was equipped with amenities meant for just one—there was only a single set of toiletries, and the shower gel bottle was completely empty. The bathroom hygiene was extremely poor, with visible drainage issues causing water to clog in the sink. One evening, to our dismay, there was no running water in the taps at all.
Each morning, we were disturbed by the loud noise of heavy machinery moving directly above our room. When brought to the attention of the reception, we were told it was due to another guest, which seemed unlikely and quite unconvincing.
Room service and housekeeping were equally disappointing. Despite staying multiple nights, our room was not cleaned unless we specifically activated the "clean my room" switch—however, all lights, including this function, were deactivated when we left the room, making the system ineffective. Even after repeated requests, basic items like water bottles and coffee sachets were not replenished.
Given the price point, we had much higher expectations for comfort, service, and cleanliness. Unfortunately, the experience did not match the cost, and we left feeling quite dissatisfied. This property may have potential, but serious attention is needed to improve guest experience and service quality.
