Hotel Icon

While the property's location and ambience are commendable, the overall experience left much to be desired. From the moment we arrived, it was evident that the service standards were lacking. The staff at reception, particularly the lady who checked us in, appeared inexperienced and did not extend even basic hospitality such as offering a glass of water while we waited. The room, booked for two guests, was equipped with amenities meant for just one—there was only a single set of toiletries, and the shower gel bottle was completely empty. The bathroom hygiene was extremely poor, with visible drainage issues causing water to clog in the sink. One evening, to our dismay, there was no running water in the taps at all. Each morning, we were disturbed by the loud noise of heavy machinery moving directly above our room. When brought to the attention of the reception, we were told it was due to another guest, which seemed unlikely and quite unconvincing. Room service and housekeeping were equally disappointing. Despite staying multiple nights, our room was not cleaned unless we specifically activated the "clean my room" switch—however, all lights, including this function, were deactivated when we left the room, making the system ineffective. Even after repeated requests, basic items like water bottles and coffee sachets were not replenished. Given the price point, we had much higher expectations for comfort, service, and cleanliness. Unfortunately, the experience did not match the cost, and we left feeling quite dissatisfied. This property may have potential, but serious attention is needed to improve guest experience and service quality.

My wife and I booked a room via Booking.com, as the ICON had good reviews and was located very properly. We were asked to wait and have a drink in the restaurant - but it turned out the staff was not able to find our (confirmed) booking and the hotel was fully booked. Things can happen I assume - but the ICON did not even cover our two soft drinks. That would have been the least.

*Excellent Stay at Hotel Icon, Chandigarh* Our family stay at Hotel Icon was amazing! The rooms were clean and comfortable, the food was delicious, and the room service was prompt and efficient. The staff’s hospitality made our visit even more special. Highly recommend this hotel for a luxurious and hassle-free stay in Chandigarh 👌

My experience was really good. The ambiance, staff and the food is quite delicious. I am really happy with the kind behavior of the staff specially Susheel Sachu❤

The hotEl suRpassed all my ExpecTation I staYed seCond time in this hoTel.it was my best exPerience of sTaying this kind of proPerty staff is very kiNd and helpFul.....Rooms are Neat and Clean and the Food which I order that wAs really gooD.the person named dixit he attEnd me at the time of checking and guide me properly about all aMenities and the peRson named Sanjay Kumar served a food very poliTely with smiling face in Hibachi Restaurant.My all exPerience wAs fAbulous and I will reCommend it to my all coLLeague..........👌

Had great stay at Hotel Icon A earlier this week. I had to check in late due to flight landings & delays but the hotel staff was accommodating and kept a check on me.||Service was great, restaurant staff made sure I had some varieties of vegetarian options. It has nice mix of business and family patrons.||Rooms were very clean & spacious and I'd definitely visit again whenever I'm in Chandigarh again.

Returned to this property after around 8 years. Decent hotel which is value for money. Basic things such as slippers, laundry bag were missing even in the club category room and had to be asked for. Breakfast wasn't exhaustive but ok. The staff swapped the tags of veg and chicken sandwiches and i ended up eating chicken one. I am a pure vegetarian who doesn't even eat egg. When I pointed out to the restaurant staff they just said sorry for formality sake. I complained to the front desk and asked for the manager to call back as I was checking out early morning. But the Manager did not bother to call back to even apologise. Highly Disappointing customer service.

The room was very dirty. The bathroom wasn’t clean either. Flush of Toilette wasn’t working And the water in the shower was overflowing because of a defect drain. You couldn’t shower for more than 30 seconds! Under the bed we found a used toothbrush & lost of dust! The sheets looked used, we stayed in 2022 here it was good. This time it wasn’t a good experience.