Hotel ILUNION Bilbao

I was very dissatisfied with this hotel. arrival - I left a request for parking, no one confirmed it, but no one refused it either. to get to the hotel I had to cross a low emission zone, but I didn't have a sticker and no one warned me that it was required. I went to the garage but no one opened the door for me, saying that the garage was occupied and there were no free spaces. When I asked how I could get back out, I was told to reverse, which was very dangerous because the driveway was narrow and at a steep angle. I was told to park in another place, but there was no low emission zone there, and if I had known that I would not be given a parking space, I would have gone there right away without the risk of getting a fine for crossing a zone for which I did not have a pass. further regarding the hotel itself. we are not disabled, but nothing that we received was for disabled people. its peculiarity was that the shower was very inconveniently located, but the entrance to the shower was half covered by a curtain that did not close or open, so you had to crawl under it. in addition, there was black mold on the curtain.Next - the bed linen. It was clean, but the blankets... it was a breeding ground for ticks that bit us every night. Every morning we scratched ourselves, my wife had a bite on her arm that didn't go away for a week!

We liked: - location is perfect, next to city centre, bus station, aeroport bus, metro etc. - Good room, with comfortable beds, good air-conditioning. - Entrance area is comfortable and nicely decorated. To be improved: - Don't book this hotel if you are staying over weekend and want to sleep from Sat/Sun -> there is DISCO next to the hotel, evenso we stayed on 4th (!!!) floor, we could hear everything and feel the bass in the bed...that night was no sleep possible with music till 6 a.m. Reception didn't warn us about disco and couldn't offer a room at higher floors... - Check-In took at least 30 Min, it was very slow, ineffective. Some receptionists didn't speak English (it's embarrassing for a big hotel chain). Check-In time is strict at 14:00, no minute earlier, I haven't seen such inflexibility in other hotels... - Room was missing water cooker (which should be standard in 3 star).

We are actually spending 2 days in the hotel. We arrived in the rooms, and it’s really warm in the room. I called the reception, and they told me that it’s not possible to put the temperature under 24-25 degrees. It’s important to give those kind of informations before check-in. I would have not choose this hotel if I knew it before. Any offer has been made to make a gesture for the customer. Any consideration.

Great location. Not far from the bus station, and the Guggenheim is an easy walk (that'swhy you're here, probably!) Plenty of bars and restaurants nearby. Clean, good-sized rooms, great staff, very helpful, especially the lady who checked us in. Would recommend.

It is weird the whole check-in process. It seems like we are entering North Korea. The location is sketchy but central. The rooms are awesome. We spent one night at this hotel, it was awesome to enjoy the room, and very convenient to park and charge the carat the parking below the hotel. The lift is available from the lobby to the parking directly.

Had a pleasant stay at Illusion in Bilbao the week of 7/9/25. The staff at the hotel was not very friendly. Asked for assistance with our TV and were told to "keep trying". Went back the next day and we were told that someone would be up shortly to help and no-one ever came. Breakfast was good, no smiles at all from staff when requesting help. Language barrier was a problem. During our Thursday and Friday nigh stays there was the thump-thump of music playing at the disco on the street until the early hours of the morning which interrupted sleep. The hotel itself is beautiful and the rooms are very clean. Location is excellent. Would stay there again with the hope that service improves with feedback.

Good location, you can get main sites by walk. Room is quite and clean, very comfortable bed and pillow. Breakfast is average. Omelette was cold and too salted. We ordered fried eggs, but it was full of oil. But if you don’t eat eggs- you will enjoy this breakfast.

City hotel in a good location. Close to some sights. Room on the 10th floor was quiet and quite large. Unfortunately, in the age of laptops, tablets and smartphones, there are too few sockets. The toilet in the bathroom wobbled and was correspondingly loud when you sat on it. In addition, there was always a bad smell in the bathroom. Basically everything was ok - but there's room for improvement... So I would consider it a bit expensive for what was offered!