Hotel Indigo Baltimore Downtown, an IHG Hotel

I honestly can't say when I've encountered a more engaging hotel staff. They knew my name and seemed genuinely concerned for my comfort. You need to navigate a couple of apps (for parking, where it's best to just tip a little something when you check in and out) and laundry (which you must have in before 9 AM). Like the home you fall in love with, there are some caveats to convenience and comfort that you give up on for the sake of the whole. My room (818) had a breathtaking view of Mount Vernon Square. It was great to come home to this. I wish I didn't have to mention the shower, but that's an important part of my hotel experience. The water pressure just wasn't there. Gorgeous bath products and fluffy, soft, and plentiful towels kept me coming back to clean up, though, so oddly enough, I used the shower more than I would have if it were better. Still a wonderful stay all-around.

I recently stayed at Hotel Indigo on a business trip and was able to book a free night as an IHG member to stay in town to visit family and friends. Everyone that I came into contact with was both helpful and kind. I had two separate reservations and was able to stay in the same room without issue, I was given a later check-out without any hesitation. From the time I parked at the curb, I felt taken care of, the bell man greeted me and was very friendly and before I hit the side walk the valet attendant was there to take care of my car. They also had my car ready and waiting for check-out. I left my laptop in the room and they locked this away for me and I was able to retrieve it the next day. I will definitely recommend this hotel to family, friends and colleagues. Beautiful lobby filled with contemporary art work and furniture. Live jazz in the lobby during the week and I am a native Marylander, the crab cake sliders were delicious! The rooms were very charming and I had a great view of the main branch of the Enoch Pratt library and was a short distance from the Inner Harbor and some great restaurants. Thank you to the management and staff for going above and beyond to make my stay an enjoyable one!

Just want to give a very positive review to the desk and support staff at the Baltimore Indigo. They went out of their way--quite literally in one case--to make our stay safe and pleasant. The bed was much too soft and it was especially short-sheeted. Why do hotels do that? The sheets are tucked in so they barely reach one's waist.

My wife and I enjoyed an exceptional experience this weekend at the Hotel Indigo, our first time. Very welcoming throughout our stay, just a cool vibe. Our room (101), was fantastic, we will return to continue enjoying the neighborhood and vibes encountered during our stay. Highly recommend.

The design and layout of this hotel chain is what first drew me to booking. I attended a dinner party in one of their event spaces and decided to hold my husband’s birthday party there. The staff was awesome and attentive. Oh and the food was amazing. Everyone had a great time. It was exactly what I envisioned. The rooms was perfect - clean comfortable and fresh design.

This hotel is amazing. The staff have treated my family like family since we have step foot through the hotel door. Shayla Tyjuan Kim Dakota Aaliyah Rachelle and The Bellmen. Are amazing at what they do and amazing human beings. These individuals all are dedicated to assuring that you have a phenomenal stay and give the best quality of service. Me being in the hospitality business I definitely appreciate anyone in the industry that goes above and beyond to make guest feel amazing. We definitely appreciate all your hard work and see you soon

Great hotel with amazing amenities and Class A service. The rooms are super clean and spacious. The functional layout, modern decor and comfortable furniture made our stay quite pleasant. The restaurant is top notch. We enjoyed a late dinner, a breakfast, and even dropped in for a jazz set and dessert one night. All meals and cocktails were exceptional. The amazing staff was the icing on the cake. They are friendly, helpful and proficient. I highly recommend the Hotel Indigo Baltimore, and I'll be back!

We visited Hotel Indigo Baltimore for a family weekend. The hotel location is close to local entertainment, has easy parking, friendly and helpful staff, above average food and drink options and a comfortable bed. The room had convenient power and charging options, but no comfortable hair to sit in other than a desk chair. Overall, we really enjoyed it.

In Federal Hill Downton Baltimore & YES, it is safe! I stay here pretty often and each time my needs are met, my expectations are exceeded, and I get a peace of mind. The staff always makes me feel welcome and goes above and beyond, a priority if I must say. The restaurant staff is very patient, very good prices, and the food is exceptional. The cleanliness is definitely up to par and even the housekeepers are very nice and helpful, despite the language barrier. Parking gets confusing but the front desk staff seems to have good understanding of how parking works and how to explain how it works. There are a lot of "hidden gems" which are easy to find within a 10-minute walk. Here's a couple to start with: Mick O'Shea, Mt. Vernon Marketplace

Solid hotel option in downtown Baltimore, especially for the price! It isn't a huge spot, but it definitely feels welcoming. Cool decor and extremely friendly and accommodating staff made this stay enjoyable. I had the pleasure to experience a Premium Corner Suite King room due to my status with IHG and was quite pleased... clean, modern, and MOST importantly- hot water shower! I can not stress the importance of plentiful, hot water flowing down in the shower. If anyone who travels and spends time in hotels you know what I mean. This was the icing on the cake. The caveat to the icing on the cake... Thanks to Yelp, when checking in here you get a free parking pass! And even better, then parking garage is right across the street. So, the location, the atmosphere, the staff, and the hot water will keep me coming back.

Ended up staying at Hotel Indigo due to issues at another hotel. This hotel offers a beautiful design, from the downstairs area to the hotel rooms. The staff were very friendly at the front desk and the waitress in the restaurant/bar area was amazing. The waitress provided great recommendations and we made sure to visit her on the nights we could at the bar. We were pretty bummed on our last night that we received a message about the restaurant/bar area closing early due to private events. Hotel is located downtown with no valet so you have to park your car yourself in the parking garage across the street. The parking garage closes at 10 pm during the week which can be a little inconvenient. I experienced a small inconvenience when I checked in, I was given a very small room that did not provide space to move freely (we were literally having slide by each other) or a desk area to work remotely. I informed the staff and they switched my room the next morning. Overall a beautiful place with polite staff.

As with all of the IHG Indigo hotels we have used, this one, too, is a gem. Wonderfully friendly service, clean rooms, stylish (and good) restaurant/bar in the lobby, and a decent work-out space. The location in historic Mount Vernon is also outstanding. You're near arena, stadia, and loads of attractions. {The bar is playing Duran Duran now on the sound system. Nice.} One very important note for travelers with cars: they do not do valet parking, and the pull-up area out front is tiny and often occupied by delivery trucks. Right on their website they say to park in the garage across the street, get a plastic token for payment, and bring that to the desk so they can assist when you check out. This is not a casual observation. You have to do it this way. If I had only followed the directions, I would have saved myself a circuit of the neighborhood on one way streets. Live and learn. Now, good traveler, here is some other info to chew on: this location is in the middle of a large, American city. So take note: there are renovated areas and areas that need some help, like all great cities. A fairly significant number of people sleeping rough on the street, some with apparent substance abuse issues and mental health concerns, are across the street near to the garage I described above. This should not dissuade you from staying at this charming place, but as with all cities in modern America, be aware of your surroundings, secure your valuables, and don't be a goof. Stay here; play here.

My first time in Baltimore! Beautiful hotel with the best staff! Everyone was so friendly and helpful and the bartenders were amazing! They hosted my friend's wedding welcome party and brunch send-off (as well as the room block). Excellent service, spacious rooms, and affordable prices. Can't beat the $5 parking across the street! Lots of restaurants and sight seeing nearby!

Loved the location! Close to so many awesome restaurants and walking district to museums and great local treasures but you can definitely find better service at another hotel close by. Booked a two level suite for my sisters and I to enjoy a girls night and had a very poor experience. Restaurant food was delicious but the restaurant was totally understaffed so everything took forever and our waiter was very nice and I felt bad that he constantly apologized and explained that the restaurant was short staffed. Check in was interesting as well. There were two folks at the counter for check in. A woman who was helping someone and there was also a person behind her and in front of me. There was a guy at the counter in front of his own register but he never acknowledged us or offered to help so now there were four of us in line while he just acted like we were invisible and the woman was really slow and dealing with an upset guest who was there on a business trip and didn't have the card his company used to book the hotel. It was disappointing to see that the guy didn't even care that we had to listef to that as guests. He eventually walked off while the line was growing. Our suite was on the first floor and sadly we heard the door opening and closing all night and when we went to ask for linen since the pull out "doesn't come dressed if you don't request it" we were treated beyond poorly by Kim who was rude and told us we should have requested linen at check in. Interesting that if you book a suite with one bed and a pull out and advise how many people ... the hotel doesn't think they should dress the pull out sofa or at minimum ask at check in if you would like linen. We were treated very rude. It took over an hour for linen to show up. I asked for the card and name of the manager. His name is Eric. I called Eric that night, left a message. Called the following day and sent an email. No response. Definitely Do Not Recommend. As an IHG member, I have never been so disappointed and will not stay here again. I was really excited to stay here and hate that I landed at 2 stars. Sorry folks. It was not the best.

As it comes to an end at checking out (checked in Saturday early morning 4am- checked out Sunday morning). The location was good overall. The hotel has a lot of upgrade. The dining area looks super. The room was clean and updated which are all plus; the view of the city was also a nice touch. The only thing that I would say can change is the night front desk host. She was rude & unfriendly. There's always room for improvement!

We are New Yorkers that got married in Baltimore this summer. On top of our stays throughout the year when we had to visit for wedding planning purposes, this was our (only) hotel for the room block (since all of our guests were from out of town, we had about 60 people stay here). Our stays were always comfortable and welcoming. We looked forward to visiting because we knew the staff would always have a smile on their face and lend a helpful hand if needed. Everyone - the wait staff at Poets, the behind-the-scenes caterers/chefs, housekeeping, etc. - are SO kind. They really take pride in the experience each guest has. Rooms are cute and clean, the library/lounge are beautiful, it's dog friendly, parking is $5 and they validate it too, that lobby water is refreshing and delicious any time of year. Special shout out to the manager Kim who goes above and beyond in everything she does and made us feel like family when she did not have to.

Indigo is in Mt. Vernon, close but nestled away from the inner harbor and weekend chaos of fells and canton. And, I got to bring my little Frenchie pup to join me. The peace and quiet, delicious cuisine, massive room with extra high ceilings, perfect shower and fantastic staff were above and beyond. I won't forget sleeping so soundly I couldn't remember where I was. Grateful beyond words I'm privileged to get away like this. Thank you all so very much.

This was a fantastic hotel for a quick work trip and I absolutely would return. The area was very walkable and the theme was really fun. Rooms are large and spacious with a decent restaurant in the lobby. I arrived late and was still able to check in no hassle, the hotel stayed pretty quite. I believe when I was there, a wedding party was also staying but that was only a bit of an inconvenience when I tried to check out at the same time as a good amount of the individuals from the party did. Staff was happy to hold my bags while I explored the city a little. Really no complaints and the bed was very comfortable.

We were in town unexpectedly due to hospitalization of a family member. By chance we found Hotel Indigo on Hotel Tonight. We chose it for the price and reviews on HT. But quality far exceeded expectations. Biggest downside is location -- which is scrappy. A fair number of homeless crowding around the big catholic church, and the Pratt Library. But everything else is upside. Walkable to Inner Harbor, friendly staff, tasteful renovation, clean rooms, and a great in-hotel breakfast. Convenient (paid) parking in a garage across from the hotel. Recommended if you want to save money while still enjoying a quality experience. For us, additional upsides were a great Ethiopian restaurant a block away, as well as Baltimore Bikram (hot yoga), also a block away. Recommended.

BEWARE. SHOCKING BOOKING RIP OFF AT THE HOTEL INDIGO WEBSITE. I went to Hotel Indigo website and the site said, "Book Now $174". After I gave my credit card info the confirmed booking quoted a price of 263.72. NONREFUNDABLE. The bill stated an $89 dollar extra charge for "taxes and fees".

Bed bugs in hotel room. Staff has been dismissive and unresponsive despite us providing photos. They will not refund you or take any accountability. Stay at your own risk.

Attended a meet and greet here for South Carolinians and this hotel was quite quaint nice full bar friendly and helpful staff. Bar area was nice and clean with a good variety of adult beverages, library spacious and neat just what we needed I didn't stay here just utilized the Amazon space for a meet and greet.

Stayed here again...the place continues to impress. Funky, clean, big rooms. And the doormen are the nicest people ever! I didn't catch his name but he was on around 11 am today...thank you for your kindness and smile.

I have stayed here a few times as local just to get away, but this time I no longer live in town and stayed the weekend while in town. I know how popular this hotel is but boy o boy was it busy this weekend. There was a wedding party happening and it was live! But once in my room, I did not hear a peep. However, due to the weather in FL, my flight arrangements got all messed up. I checked in late and needed to stay past the 11 AM check out time just to get some extra rest. I am not sure of her name (works 11P shift), Crystal I think. She was super accommodating due to my flight change and allowed me a few extra hours. I really appreciate the flexibility and a little goes a long was when it comes to customer service. I will stay there again when I come into town for a visit.

We had the best staycation this weekend! First and absolutely most importantly, Scott is the best bartender in the city! Second, the hotel is simply a great place to stay. The employees are so helpful and friendly, you feel like you're in a 5 star Vegas resort. There's a thoughtful snack / drink / supply cabinet in the lobby, a delightful library seating space, great restaurant and bar, and IT'S DOG FRIENDLY!!! We booked the Two-floor deluxe King Suite and it was everything we could have wanted. It was my wife's eleventh 29th birthday and all she wanted was a night away from the monsters... Ahem... I mean kids... And to order Chinese takeaway, take a lengthy shower, and sleep in. The hotel accommodated perfectly! Scott had us perfectly hydrated with local specialty cocktails before the delivery food came, it was delivered right to us, and we enjoyed taking the remainder of our cocktails back to our room to enjoy alongside the food. The wifi was solid, cable TV had a bunch of shows and movies, and there was a plentiful coffee station that we didn't end up using. It would be unprofessional to not mention that the hotel is beginning to age from a major renovation nearly 8 years ago, but it still looks sharp even with some fading vegan leather chairs at the bar and minor other things that show the many visitors since it was renovated. But if you're looking for a stylish boutique feeling hotel for a SUPER reasonable rate, you cannot go wrong. And, did I mention the bartender Scott is the most inviting, pleasant, knowledgeable bartender you could ever ask for?! Don't forget to book breakfast for your stay, it is a very valuable voucher that includes most breakfast dishes for no upcharge, and the premium dishes are only $5 extra. Totally worth it! Just don't forget to tip according to the actual value! The hotel has recently welcomed a new General Manager, and I think it will be nice to see what changes and upgrades he makes to the space. It isn't in need of a total renovation, but some small changes could really improve the space. If you're not super picky about perfection or every single detail being perfect, you're going to absolutely love this place. If a few small blemishes will drive you insane, maybe come to see it before booking it and making the staff's day into a nightmare of nitpicking madness. It's a great place and is ready to welcome you to Baltimore!

Clean hotel & hotel room, with courteous staff & a nice restaurant. The location was not so desirable, I couldn't find a nice path to the convention center from this location.

The location seemed like it was in a pretty decent area with not being too far from a lot of places, and parking for $5 across the street wasn't too bad. We were greeted upon entry and the lobby was clean and decorated nicely. The front desk person was nice as well. She checked us and answered my few questions. The elevators and the hallways were clean too. The ceilings were low, but I know that was because the building itself was old. The room was nice and clean. I looked, sprayed, and wiped and didn't see anything disturbing. The room was cute. Definitely maximizing the small space. The bed was comfortable too which was a plus. Overall, it was a good stay. The space was small, but we were comfortable.

BEST HOTEL STAY EVER! From the moment I walked into the hotel lobby and was greeted by Tymar at the front desk, I loved this hotel. He made sure I had everything I needed during my stay. The customer service was superb, shout out to Stephen the bellman. The staff were so accommodating and friendly. The accommodations were amazing; super comfy beds, large room, and nicely decorated. The food from the restaurant downstairs was delicious. I truly can't wait to go to Baltimore again, just so I can stay at Hotel Indigo.

The breakfast at this hotel is tasty, but the service is very slow! I would recommend eating here only if you have at least an hour to spare. Other than that, my food came as ordered, and it tasted pretty good for a hotel breakfast.

Some positives: Bed was high quality, better than most. Room was nice. Staff did their jobs well. Fairly good location. Just a block off of Charles Ave, where many buses run to the tourist area near the bay, or in the other direction towards Johns Hopkins University. Got a breakfast included, and a good one at that. Some neutrals. It is downtown Baltimore and I did encounter a few panhandlers while walking in the area, but, hey, it is downtown of a major city, and that is to be expected. Breakfast, while quite good, was a slow operation. So if you were in a hurry, maybe pass on it. If you call the hotel you get a switchboard that does not seem connected to the hotel, and when I called with a question it took about ten minutes to convince them that I indeed had a reservation. Maybe a negative. There are some one star reviews on this hotel that seem to make credible complaints (e.g., not complaints made by Karens or by those who expect too much). I did not encounter any troubles, but maybe a few unlucky visitors do.

This is very good hotel. The lobby seems a little bit old and hallway and room decorations are very overwhelming with multiple finishes and textures but let's get to the most important aspects. The rooms are big and updated. Service is excellent, the people at front desk at excellent , friendly, fun, and helpful. The location is very good. The Mount Vernon neighborhood is very nice and quiet. It could be intimidating because is very solitary and quiet, but I felt safe all the time . It is wishing walking distance to downtown , midtown, and the inner harbor. An Uber is about $10 if you do not want to walk. The train to and from the airport is just 3 blocks away. The restaurant on site is pretty good and gets busy. I love the hotel and without a doubt I would definitely stay here if I come back to Baltimore. A very important side note, I could even check in early and check out late .

Haven't stayed here since before the pandemic - because of a meeting at an organization around the block. They still have the accessibility issues at the front door. Also, was disappointed that they apparently have decided to eliminate room service. I don't want to pay a markup for food from the restaurant then have to go pick it up myself. The possible dinner offerings nearby that do takeout are small, and the first night I was here, I went to one, and got panhandled twice in the few blocks back from to the hotel carrying my (mediocre) dinner - more on another yelp review. Also, why are hotels putting temperature controls at a height appropriate for a midget, or a normal or all person who needs to crouch?

Overall great hotel. Good location. Tasty restaurant/bar in the lobby. Good customer service. Took away one star as the beds could be a tad bit more comfortable. Overall a good one in Baltimore.

Here in town to send our first child off to college, and this was one of the closest to the school. I am very pleased that we found such a wonderful location! The staff has been excellent - there was an issue with our reservation and someone from the front office called us prior to our departure to Baltimore and we were able to quickly and happily resolve it for both the hotel and our family. When we arrived the lobby was gorgeous and clean, the staff was very attentive and quick to get us taken care of. They even helped us to find alternative parking for the van we drove here which was too tall for the otherwise conveniently located parking right across the street that is $13 per day Sunday-Thursday and $5 on Fridays and Saturdays. If we didn't have to bring a dorm room full of clothing and supplies, our car would have fit just fine otherwise! Our room here at the hotel is just perfect! Exceptionally clean, fully stocked and spacious. Someone from the staff promptly arrived with requested extra bedding for our pull out couch for the kids. The supplied shampoo, conditioner and body wash is excellent, the shower was super clean and the perfect temp and pressure. We also have an available microwave and fridge right in the room (we didn't use them but they were very clean). There's a Keurig machine with a variety of k-cups available to enjoy as well. Will update this review tomorrow once we have tried the breakfast buffet, but I've heard good things from people in the lobby! We didn't bring any pets with us but I was pleasantly surprised to see another guest arriving with their family pet - i am looking forward to being able to bring one of our dogs to visit our college student when he gets homesick for his best pup friend. All in all we have thoroughly enjoyed our visit and I am happy to have found such a wonderful home away from home when we visit our son, and will recommend this hotel to friends and family who come to visit as well.

I stayed here for a company retreat and never again will I ever consider staying here. Someone in our party had items stolen from their room by a security guard of the hotel! And it was absolutely a targeted robbery because it was the only time we left the hotel premises all week. And on top of that, the credit card I gave the hotel for incidentals had "erroneous" charges that I had to challenge. And management did not even care. This place is horrible and not to be trusted. Find another hotel, any other hotel.

I was exposed to Hotel Indigo a couple months ago in Jacksonville. It is a chain but they don't have a ton of properties. I enjoyed my stay in Jacksonville so much that when I saw there was one in Baltimore, I pounced on the opportunity. While I have only been to two properties thus far, they were a lot different. This location is in the heart of the action of downtown Baltimore, close to John Hopkins. Since it's a congested part of town, they don't have their own parking lot. I hate paying for parking at hotels, and this is the one big downside to staying here. You park in a public parking lot across the street. The rates weren't terrible, and it's cheaper if you leave your car there for some time. If you're going in-and-out, things can escalate quickly. Which was annoying because it altered my plans. The property itself is beautiful. As you walk in, there's a bar to your right that serves food too. They have happy hour and I took advantage of that with a discount off one of their cocktails. On the left, is a study/chill area with plenty of seating and a fireplace. The theme of the hotel is an old-school library so you see that theme throughout, including in the rooms. They also have complimentary fruit-infused water and the selection of fruits is changed every day. It's the little things. The room itself was also stunning and my favorite room on a week-long road trip. Clean, fancy, and comfortable. Just what I like. The service was good too. Minus a bad experience with one employee, everyone else I interacted with was friendly and accommodating. They don't have a microwave in the room, which was a bummer, but you do have a mini fridge. For the price point, you get a lot of value. These hotels are awesome and they're not as expensive as you would think for a place as nice as this. Can't wait to check out my next Hotel Indigo property!

I've been to Hotel Indigo Baltimore twice now. The hotel is conveniently located near N Charles St, where you can find many restaurants. It's also located near the light rail. Checkin has always been quick and easy. I've stayed in both a room with a king size bed as well as one with 2 queen size beds. Of the two, I liked the room with the king size bed the most because it had a separate section with plush chairs and a coffee table for TV watching. It felt more spacious and less like a studio. The bed is comfortable and the shower is nice. The closet is fairly large and has enough hangars and shelf space for a week-long stay. There's a mini fridge in the room with small freezer section, but it's not cold enough to keep ice cream frozen. One of the inconveniences is that there are not enough power outlets, especially near the bed. In the lobby, you can have breakfast, lunch, dinner, or an evening drink at Poet's. I had breakfast here many times and the food is excellent. There are only a few people staffing Poet's, so service slows down when it gets busy. Located near the elevators are some food items that you can buy. I highly recommend the coffee oreo ice cream, but make sure to eat it in one sitting because the mini fridge can't keep it frozen. Near Poet's is a business center with 2 computers and a printer. I have never been able to get the printer to work either time I stayed at Hotel Indigo. However, the front desk is more than willing to help.

This is the 4th Hotel Indigo (London, NYC, and Brooklyn) that we have stayed and this was a really pleasant stay. I would highly recommend this hotel in Baltimore. The hotel itself is in a former YMCA building and the lobby and restaurant areas are really spacious and beautiful. Our room was ready when we arrived around 4:00 PM. We were in Baltimore as my daughter had a residency interview at University of Maryland hospital so we booked a double bed room as there were three of us. The room was really large and had a separate seating area. The bathroom was also very nice with classy finishes and frameless shower doors. The beds were comfortable and the the room was spotless and quiet. This was the first Indigo where we stayed when the restaurant was attached and not shared. They had a jazz trio at night which was also pretty cool. All of the staff was very helpful and friendly. I parked our car across the street and it was $16.00 for 24 hours and self park. The hotel is in a great downtown location and one can walk to most attractions and some really awesome restaurants and coffee shops. The Walters museum is about 2 blocks away. The inner harbor is walkable but it would probably take 30 minutes or so. Might want to take an Uber, etc. Our room was about $100.00 before taxes and that was a great price for the quality of the hotel and the location. I would definitely stay here again when visiting Baltimore.

Let's keep things brief here. Hotel Indigo is an IHG hotel. Generally a solid bet. It's a little less sexy than Kimpton in general, but solid. So when spending a night in Baltimore (a city I've never visited), it seemed like a safe choice. It was! Phenomenal service, the room was beautiful and spotless, and everything was super comfortable. Also in Mount Vernon, which is a very cute area walkable to downtown and the waterfront. Feels gentrified but not homogeneous, but I really don't know enough to make that determination (even though I am), so take that as you will. When I checked in, there was what appeared to be a drag brunch or something similar in the restaurant/bar, which is right off the lobby. It was LOUD. Looked fun. Can't comment on the food or drinks, however, as I waddled myself down to Ida B's Table for dinner. I would 100% recommend this hotel to anyone staying in Baltimore.

Check in was kinda rough (attendant was tied up on the phone with no one to help) but after that everything was pretty ok. Rooms are clean and nice. Beds are comfy. Fruit infused water in the lobby. Bar and restaurant downstairs. I'd give this hotel another go if i came back to the area.

For Baltimore, a pretty good parking situation.  13 bucks overnight parking, which ends at 6a, so if you plan on parking overnight and not leaving until after 6a, charge your parking to your room for an even better deal.  The rooms are small but have a small sitee, chair ottoman and table.  The pros: parking, the great downtown location and having a restaurant downstairs, friendly staff, nice gym, nice bed The cons: this particular street is hell to cross, hard to pull over and check in on this street, I found blood on my pillowcase, and then had to go back and forth to get linens replaced, they charge $10 for a microwave and won't warm things up, there is a shower and no bath, no pool. I was a little underwhelmed by the hotel.  I don't think I've ever had to pay to have access to a microwave. I literally thought they misunderstood what I was asking for when they told me I had to pay for this. Mind you they have a restaurant and wouldn't let us use the microwave once for free. I've never had to pay for a microwave at a 3+star hotel ever. After letting downstairs know about the blood on the pillowcase, I asked them to replace all the linens and was assured that would be done, but my hubby who was in the room said housekeeping would not bring a new clean comforter, even after he told them about the blood.  So I had to speak with them another time to get a clean comforter.

It's clear to me that some of y'alls standards are exceptionally low. Two words: THE GHETTO. I have no reason AT ALL to believe this hotel is adhering to any special COVID cleanliness regimen. Hell, they aren't even adhering to BASIC standards of cleanliness, so aint no way in hell I'm buying that they've adopted a special COVID regimen. It's gross negligence at its finest. It's giving very much COVID lawsuit in the making. Hotel Indigo, here's the memo: no two-bit COVID waiver you write and compel guests to sign under duress--and no two-bit warning sign you post on, about, or throughout the premises--is going to insulate you from civil liability related to your gross negligence. The strikes began accruing before I even went up to my room. I paid for their "daily parking package." You would think that includes the ability to come and go each day without any additional charges, right? WRONG, sunshine. You pay them a daily parking fee, PLUS $5+ PER EXIT (i.e., the parking you're paying for in their "parking package" does NOT include the right to go in and out). These fun facts were masked behind the following concept at the bottom of the reservation confirmation email: "Additional taxes and charges may apply." Instead of hiding the exit fees behind that concept and then surprising me at check-in , they should've just been upfront and unambiguous about it during the reservation process; I would've respected that more and I probably wouldn't have had an issue with it. Strike 1. Next up on the fun train was the room. I entered the first room and it was DISGUSTING. Someone's hairs were ALL OVER THE BED AND AT LEAST ONE OF THE PILLOWS WAS COVERED IN HAIRS!!! The bed was giving disheveled; it was giving: housekeeping came in, fluffed the pillows, and pulled the sheets back onto the bed after the last person rolled out of it. So gross. And, mind you, all this during a surge in COVID cases around the nation. Hard to believe she had the nerve--the unmitigated gall--to prop that card up on them pillows and sign her name to it, cuz GURL!!! GWORL!! Strikes 2 and 3. Next stop: the restaurant downstairs. What can I say--I'm a glutton for punishment. I seat myself. Two guys bring me water. They were nice enough. My thing is: a CRITTER suddenly appeared on the wall in front of me and it began scooting up the wall. At this point, I'm sure I'm giving diva vibes, but I promise you I am not a diva. Critters in a dining establishment should be a problem for everyone. I brought the critter to one of the bartenders' attn. After some whispers amongst themselves behind the bar, one of the guys quietly walked over and snatched the critter off the wall with a tissue and walked back behind the bar. What awaits me tonight in that bed, I thought? Do I need to go out and buy a great big bottle of OFF bug spray??!? God help me? Strikes 4-6. The second room was even more disgusting than the first, though, at first blush, it appeared neater and I didn't immediately locate any hairs on the bed. I pulled out my laptop, took to the desk and started working on stuff for work. Several hours go by. I got tired so I went to take a shower. Upon opening the shower door a mild odor of vinegar whacked me in the face. Disgusting. I was giving the shower the once over when I noticed something black sticking up against the wall at the shower drain just as I was about to turn the water on. After my experience down at the restaurant, I thought it might be a critter so I took off my sandal and got ready to go to war. I grabbed my glasses. As I got closer, however, I discovered it was hair! GLOBS OF IT. GLOBS AND GLOBS AND GLOBS OF PUBIC HAIR, LEG SHAVINGS I IMAGINE, AND HAIR FROM PEOPLE'S HEADS ALL JAMMED INTO GLOBS AND SITTING THERE CLEARLY VISIBLE IN AND ON THE SHOWER DRAIN (see attached photos and video). WHY Sway?!?! GURL!!! I put on and RUINED my Nike slides while I showered because there was NO WAY IN HELL I was stepping in there with my bare feet. Aint no mo strikes to give - I am tf DONE. At this point, I was extraordinarily disgusted and wanted to call it quits and flee like a refugee to the nearest non-Marrriot HOTEL. At 2am, though, that wasn't realistically happening. Plus, the hotels in the area seemed on par with this one, so I considered that I might be trading one hell-hold for another. Appreciating that I was going to have to tough it out in the SLUMS that is this MOTEL, II pulled back the sheets to lay some of the bath towels down where I was going to lay (since I'd come to the reasonable conclusion that there AINT NO CLEANLINESS STANDARDS HERE) and BOOM BOOM POW kiddo: you guessed it--MORE F'N HAIR!!!! This time, a long one. I remind you all that i am currently BALD!!!!!!! To wit: none of this hair came off of my person, so that's not going to be a viable excuse Hotel Indigo, and I will read you for FILTH. Never again! Just find the nearest NON-Marriot HOTEL and run like hell from this place!

Checking in was a breeze. Parking is directly across the street and only $13. Solid and clean rooms. Well appointed. Great location in mount vernon. Very helpful staff. Will stay again.

I found this hotel and upon arrival it exceeded my expectations! Why you ask, let me reference why I this hotel. - Centrally located to Harbor and city attractions -Pet friendly, with food/water station outside lobby entrance -Live Jazz in lobby -On site restaurant, Poet with good food -Complimentary umbrellas in lobby just in case you forgot yours -Friendly staff -Modern decor -Clean rooms with hardwood floors** for this makes a huge difference (personally I think carpet is gross in high traffic places) -Rooms have coffee maker, refrigerator, aveda toiletries, iron, etc

Had a very nice stay at Hotel Indigo Baltimore at 24 W Franklin St, Baltimore, MD this week! Check In with Yolanda at the Front Desk was great!  She was so friendly, thorough, helpful, and pleasant. The Restaurant and Bar staff were excellent as well for me dinner later.  John and De'Ja in particular were super friendly, very helpful, and the Happy Hour drink and food specials they were offering were great. Overall a really great stay at Hotel Indigo Baltimore at 24 W Franklin St, Baltimore, MD this week.  If you are looking for a Mount Vernon neighborhood, peaceful, quaint hotel, Hotel Indigo is just for you.

Wonder hotel in the bustling city of Baltimore. We stayed there for two night and the two women at the front desk were very hospitable. Perfect place to stay when having a wedding at chase court like we did. They even upgraded us to the suite when we told them it was our wedding on the 12th. The bell hop took our bags up to the room and showed us the space with a gorgeous view on the street of Baltimore. The included breakfast was also incredible. I will definitely be staying here again if I'm in the area.

We Recently Stayed at this hotel for an event this past weekend! The customer service and staff were exceptional and went over and above to ensure that we had absolutely everything we needed including keeping the restaurant and bar open late for us as we showed up right before closing time! The rooms were extremely clean every single person from the staff was amazing, it was very close and convenient to everything we needed to get to ,there is not one bad thing I can say about my whole experience! The hotel and rooms are modern and clean and smell great every turn you take!

Solid boutique hotel located downtown, a stone's throw from a number of restaurants, bars, and concert venues. The lobby area is nice, bright, airy, and grand, without being overbearing or stuffy. The staff are friendly, attentive, and efficient. The hotel parking is across the street in the public parking lot and is only $5 a day, which is nice. It's not the nicest of lots, but it's fine and it has electric car chargers. You have to hold onto a plastic token that you have to provide to the hotel lobby upon arrival (and can be paid through the hotel), and to get out of the lot. The hotel room itself was standard and fine, a tad on the snug side. Nice toiletries, well cleaned and tidied, and no complaints, though it lacks the personality of many other boutiques.

This hotel is home to the most disrespectful employees I have ever encountered in my 15+ years in the hospitality industry. Unless management does something quickly with the two employees my group and I encountered tonight they are in store for many more poor reviews and a lack of business moving forward. I am unsure of why these two employees felt so comfortable being so incredibly disrespectful to my group and I. Firstly, we weren't sure where to park as we booked the room 30-40 min prior to arriving. One of our group members went inside and asked where to park. We were told to take 4 lefts and the parking garage would be on our left at west 15 Franklin. There were no additional instructions given about parking and or how to gain access to the now closed garage. We pulled up to the entry, and could not get in. I stepped out of the car to read some signs as it is dark and not well lit and was greeted by a security guard who later claimed his name was 'Tyquan.' By greeted I mean disrespected. He was instantly rude and stated 'you can just call us and we will let you in, no need to get out of your car and do all this extra shi*. If you press any buttons it fu*ks up our system so just get back in the car and have a fu*king blessed night.' Thinking he didn't work for the hotel, we let it go and proceeded to park and walk over to the hotel. He was standing at the front desk, and at this point was acting TOTALLY different in an attempt to impress his superior, the 'GM' who was checking us in. He turned out to not be the GM after all. I wish it was. While we stood in line to check in, the security guard continued to berate us with disrespectful 'conversation.' He went as far as stating 'I'll help assist them to their room.' Even after I personally stated 'I'm not answering any of your questions' he continued to ask us where we were from, what we were doing, and why we were being so 'hostile' despite how calm we all had been up until this point. This is where he decided it was appropriate to get loud and just as disrespectful with us as out at the parking garage. He said 'didn't you know there was a kiss concert tonight? It's been hectic' as if that were an excuse for cursing us out and being as rude as he was to us. The gentleman who checked us in asked for a card, assuming for incidentals and any room purchases, but would not explain that for the life of him. He continued to ask for 'the card you'll be using tonight' at least 3 times even after we explained we had purchased the room online with points. All this being said, he stated 'you've traveled a lot, you should know how this goes' instead of just explaining what the hotel's process is. He continued to be rude all the way up until I asked who the GM was, then he seemingly got his head about him and began trying to back track and explain through amenities and what not. When a member of our group went back down for ice he was literally yelling at an older gentlemen for asking a second time where an ATM was.. This is my first and last time I'll be staying at an IHG or at any Remington Hotels business. Luckily it being the 21st century I've been able to shoot some messages to many members of leadership within the Remington Hotels hierarchy. I sincerely hope the feedback is received and that I am contacted ASAP. For any future guests of this hotel, proceed with caution, and based on other reviews do not leave anything nice or expensive in your room. I'd put my money on the security guard named 'Tyquan' being the one who is stealing and being protected by management based on his behavior towards us tonight. He knew he was going to try it with us and played twenty questions with us to try and figure out what our plans were for the next couple days despite only having a reservation for one night. Good luck if you decide to stay at this hotel...

Not only is the hotel beautiful but the staff is so nice!! Carrolton (Bell Hop) and Shawn (the bartender) were my two faves but everyone was kind. Beds are also so comfy. I highly recommend!!

Comfort. When you are away visiting, when you are far way from your favorite pair of pajamas and your nook in your home, you want as comfortable a situation as possible. You get that here. The first time I stayed at the Indigo Hotel, I booked a standard King room. I really liked it. The room was clean, and the bed was super comfortable. I loved having the restaurant Poets downstairs. I enjoyed having a workout room with a pull up bar. [You have no idea how the latter is missing at so many establishments.] After the first time I wanted a place I could hang out in, so I booked a suite. As soon as I walked in the railroad style suite the Hotel Indigo became a place to "love ". I actually wanted to go back to the room to relax by doing something other than sleep. Just my speed. This last time that I booked my usual suite, I guess my late arrival depleted the available suites. I checked in at 11pm on a Friday night, tired and ready for bed. The woman at the front desk greeted me with the usual professional courtesy I've come to expect from the Indigo. Then she informed me that my suite has been upgraded to a double. Huh?!? All fatigue was forgotten when I stepped into the two floor room. I still love my single floor suite. But the double, which means the bed is upstairs, was really nice. The Hotel Indigo is down the street from what is becoming my favorite cigar spot in Baltimore. I always enjoy my visit to Poets restaurant. And I just discovered that there is a UU church right on the corner. I can genuinely say, even if I have to try another hotel in Baltimore or DC; I'll miss this place.

Great stay at Hotel Indigo. The lobby and bar area are beautiful, and the room was nicely styled, but a tad small. Friendly staff quickly checked us in and out. Self-parking is available across the street (15 W Franklin St, one building to the east of the hotel) for $5/night. To pay, bring the yellow "chip-coin" from the garage to the front desk to pay before checkout.

I should've stayed at this hotel. This hotel was absolutely beautiful! My cousin stayed here and i came to visit her and fell in love. The decor, the lobby, the rooms, it was so pretty! They have a couple options of rooms to choose from in this hotel, including a duplex room, which i would love to try next time i come down. This hotel was modern, pretty, the room was small, but it wasn't an issue because of the decor. I highly recommend this hotel. The bed was soft. They have a fridge in the room, everything you needed was available. I would definitely stay here on my next go round to Baltimore. Sooo beautiful!

Came here for a baby shower. Was informed by the front desk where to go. The directions were easy to find and locate the room. The was well lit and a nice size for any occasion. The hostess really did a job well done decorating the room. The room allowed people to flow throughout the room. The staff constantly checked on the hostess to make sure she had everything she needed. Parking was not a hassle in any way. There is a parking garage across the street and charges $5 on the weekends. Good deal if you ask me.

This is a go to place to stay for guests and when I need a few nights break. Good food, great bar crowd of locals and travelers. Contemporary teal blue and grey decor and a variety of seating types. Nice for a date, an outing with friends or business associates. The best waffles and fried chicken in Baltimore. Yes, even compared to the iconic Miss Shirley's. Very nice rooms and gender neutral public restrooms.

I've been staying at the Hotel Indigo for the past five days and have been very comfortable. Im staying during the corona virus and the hotel is very quiet. Perfect space for just me. The bed is super cozy as well. This hotel is in an awesome location in the heart of Baltimore city. I love my view. I feel very safe walking around by myself as I am traveling alone. I'll attach a picture for you all to see the view outside of my hotel room. Beautiful, I highly recommend! The hotel is walking distance from parks, museums, bikram yoga, vintage shopping and cute cafes. This area is very artsy.

From the moment we arrived, Dawn at the front desk made us feel so welcomed. She made sure we had everything we needed at all times, gave us great seafood recommendations, and her customer service really brought smiles to our faces and will have us staying at Hotel Indigo whenever we come back to visit! Thank you Dawn and thank you Hotel Indigo for a true 5 star experience!