anna pride
Google
Easily the worst hotel experience I’ve ever had.
Do not be fooled by the photos or the misleading description — this place is nothing like what it claims to be. From start to finish, it was a complete disappointment and a total waste of money.
The staff were unwelcoming and rude, with zero interest in providing even basic service. We were made to feel like an inconvenience from the moment we arrived.
The room was incredibly small — far smaller than advertised. The only window was tiny, offered no real light, and couldn’t be opened, which made the space feel claustrophobic and stale. For the price, it was shocking how cramped and uncomfortable everything was.
Location-wise, it’s not what they promise. It’s not in the heart of the city as claimed, and feels completely disconnected from where you’d want to be. The hotel is also difficult to access — reception isn’t even on the ground floor, so you’re dragging luggage around just to check in.
The car park situation is a complete hassle. It’s nowhere near the hotel, a solid 10-minute walk away. You have to go up to reception just to collect your pass, then go back down, drive to a separate location, and walk back. It’s the last thing you want to deal with when you’re meant to be on a relaxing holiday.
We booked this through Luxury Escapes thinking we were getting a good deal — we couldn’t have been more wrong. It was so bad that we checked out after the first night and didn’t even bother staying for the second.
Absolutely not worth the price or the stress. I would never stay here again and would strongly recommend looking elsewhere. This place simply does not deliver on any level.