Hotel Indigo Chester by IHG

This hotel is in the town center, it does not have a parking and that is in my opinion annoying. Yes, you can park on a public parking, but that one is not so easy to find, and does not look so safe (I'm not saying it is not safe, it just did not give me a good feel on leaving my car overnight on this parking).|Apart from that: the hotel staff is very friendly and helpful, the room is very nice. All was very clean, bed of good quality, WIFI works well, bathroom with an excellent shower, ... I liked the wooden floor in the room, and the 'old fashion' tiles in the bathroom. You will also find an iron+board.|Breakfast was very nice, buffet style + extra items you can ask for that will be cooked to order. I tried the pancakes, and they were really good.|If there was a parking, I would have given 5 stars. I will return if I'm back in the area.

Hotel was nice. I found the customer service in general not great. Few staff members were brilliant, but overall below average. Rooms are good 👍🏼 I usually stay at the Grosvenor Hotel but they were fully booked, probably won’t stay here again.

My wife and I chose this hotel to celebrate our 51st Wedding Anniversary.|We requested a room with a balcony and were allocated The Grosvenor Suite. There was more than enough room to sit on the|balcony and enjoy a drink.| The room had a four poster bed and was well equipped. Although we did not eat in the restaurant we did enjoy the bar and would highly recommend both the hotel and bar.|This hotel is perfect for a special getaway.

First time staying at the Indigo and it did not disappoint , check in was quick and smooth , room was nice with everything you needed and it also had complimentary drinks and a bag of popcorn which was a nice touch. Breakfast was good with a great selection , we did not try the restaurant at night because there was nothing on the menu I liked it was a limited choice that would be my only criticism. The staff were all very helpful and friendly and a credit to the hotel. Hotel is situated in a great location it was 5 minutes from train station and also 5 minutes from town centre. I would definitely stay again if I returned to Chester.

I recently stayed at Hotel Indigo in Chester and had a really lovely experience. From the moment we arrived we were warmly greeted and were pleasantly surprised with a complimentary upgrade to a room with a balcony. Check in was quick and easy and when we got to our room we were really pleased with the cosy feel, great amenities and even a complimentary drink which was a nice touch. The hotel has a stylish bar and restaurant and while we didn’t dine there we did go for breakfast. This was probably the least enjoyable part of our stay as it was a bit confusing being given a menu and told about both a continental buffet and English breakfast, only to later find out you could only choose one option. Luckily our server, who was really friendly and helpful, let us order from the menu and take the English breakfast. Even with the great service the food didn’t quite live up to the rest of the experience. That said, the stay overall was really enjoyable and the property itself is lovely. It’s just on the edge of the city centre, which is handy, though worth noting there’s no on site parking. However, within a 5 to 10 minute walk near the train station there’s parking available at £12 for 24 hours. I’d happily recommend it for a stay in Chester.

We stayed here three nights in a 2 Double Bed Premium room. This was the most expensive hotel of our trip, but we really enjoyed our stay other than a few issues I will address below.||The building is attractive, and is located on a quiet little street close to everything, but away from the seedier or rowdier parts of central Chester. It's a few steps away from an entrance to Grosvenor Park, which also gives quick access to the river. The beds were super comfortable, and I had the best sleep here of any of our hotels (except for the last night). We also had a nice view of the church across the street. The only problem with the room is that it was way too small for two double beds! There was not enough room to have our two suitcases out of the way, and it was very difficult to get into the closet or mini-fridge without laying on one of the beds.||Our breakfast here was typical for the UK as far as its offerings, but it excelled in quality, comfort, and service. Everyone working breakfast stood out for being friendly and cheerful, and they all went above and beyond. We looked forward to the experience each morning.||Service in the bar at night was also excellent, but before I could get in there, I had an issue with my welcome drink coupons. Never, with IHG nor any other loyalty program, have I received just one drink coupon when there are two of us staying in the hotel. After checking in, I noticed that I had a coupon for just one drink. When I mentioned this later to a woman at the front desk, she said to bring it down, and she would add an "x2" to it. When I did so, however, she was not there, so I raised the issue with the gentleman who had checked us in. He did give me a second coupon, but only after giving me an uncalled for lecture about how I was abusing the system and violating IHG's policies. I would have preferred a simple "no" to that.||The aircon also went out sometime during our last night, which disturbed our sleep. We thought we had just left the temp too high, but woke up to an error symbol on the thermostat. We reported this at check-out, but they just offered a perfunctory apology.||Despite the issues we encountered, we would definitely consider staying here again.

The atmosphere and the staff were second to none. I've been to much more expensive hotels and the service has been absolutely shocking. Everything was clean, tidy and also had a great quirky feel to the room. Also the waterfall/rain shower, absolutely phenomenal. It was so relaxing. I could have stood or sat in the there for hours

Lovely hotel, the bathroom light situation is confusing. Both day and night staff were so lovely they couldn’t do enough to help. The night receptionist was called Louis I think, he was really helpful and really made our stay! The gentlemen on the desk when we checked in was also lovely, I forgot my umbrella outside and he kept it safe, I didn’t catch his name but he was great too !!