Hotel Indigo Chester by IHG

2 night couples stay- bed & breakfast. Drop off and parking at Pepper Street was very straightforward. 6/7 mins walk back to the hotel. Don't forget on departure to get the reduced parking rate at Reception! Hotel location excellent- 5 mins walk into the centre. Staff all polite and attentive. Breakfast was really good- great selection of food. Room was very comfortable- special mention to the rain shower which was fantastic! Good pressure and quickly found comfortable temperature. Highly recommended & will definitely visit again. Thank you

I was largely happy with this hotel- location is pretty good and the themed rooms are a great idea, that are well executed. I really liked our ‘Tudor’ themed room, complete with modern touches, a really comfortable bed and complimentary drinks and snacks. A hotel with a fridge is always good!||The bathroom, especially, was very nice- and even included a volume-controlled TV speaker. This is unusual, but again pretty cool. As with a lot of hotels, the shower grouting could do with some black mould remover, but other than that the room was clean. ||Now for the downsides. At check-in, around 3.30pm, we were told that our room wasn’t quite ready. At around 4pm, a whole hour after normal check-in we were told that the room was ready- which when we went up, wasn’t. After another 10 minutes of awkwardly hanging around in the corridor, we were allowed in. Turns out the cot, that was requested several months ago, was forgotten about and the team had to put one in. We had plans in the evening, so for the room not to be ready at 3pm was disappointing.||Fortunately, the staff at reception were apologetic and offered us a complimentary breakfast, which was well received by us. The breakfast was decent, although we had to pick a half-hour slot for it. ||The room was quite loud from doors slamming in the hallway, slow closing doors would be ideal.||The biggest downside though was the lack of parking- the closest multi-storey is about a 10 minute walk with heavy bags, subsidised from £20 per 24 hours to £12, but is probably the worst car park I’ve encountered in terms of how tight it is, and how the lifts don’t go to every floor. I know this is nothing to do with the hotel, but if we were to stay here again- we’d probably get the train. ||Decent enough hotel, though, with lovely rooms.

I have stayed here half a dozen times or so over the past few years and have been consistently impressed with this hotel, so thought it was time for a review. A few of the highlights: - Staff are always friendly and helpful and there is always at least one person at reception. - Rooms are comfortable, immaculately clean and thoughtfully laid out. The decor style is a bit out there but it’s distinctive and Chester-themed and it’s definitely grown on me. - The minibar is well-stocked and FREE! Beer, wine, still & sparkling water, etc. - Locations is ideal: next to a lovely park and a few minutes away from the city centre. - The balcony rooms! I’ve only stayed in a top floor room once, but the balcony really added to the experience, with great views (see pics). All in all, this is a great hotel and I would highly recommend it!

A surprising hotel! From the outside it looks like another modern hotel in the middle of a city, but when you go inside everything looks different. The design, the furniture, the atmosphere of an old boutique hotel. And make no mistake! It is wonderfully maintained. A large part of the rooms are accessible rooms, so the doors are large, the passages are wide, and it includes special equipment in the showers for people with disabilities. (See the photos). The hotel has an excellent restaurant and bar and a staff that provides service with pleasure.

What a wonderful hotel. From the moment we arrived we felt welcomed and comfortable. The rooms were really lovely and felt so much nicer then the usual hotel I stay at. The atmosphere was great and the decor lovely and the icing on the cake was the lovely staff who work on reception - so incredibly friendly, and nice and cheerful (not in a fake way) and helpful. I went here to celebrate my 50th and my daughter's 15th and we couldn't have chosen a better hotel. The free drinks and snacks in the room were very much appreciated after a busy day walking around Chester too. If I come back, I will be booking a room here. Thank you to all who work here, we loved it.

We had a one night stay booked for a trip around the Christmas markets in Chester and a concert in the evening. The hotel is lovely, as was the room and the breakfast - all as expected. Check-in, breakfast service and room cleanliness and facilities were all great. However, when we returned to the hotel at 10.50 on the Thursday evening, hoping to have a much looked forward to cocktail, it did go downhill. We found a seat easily as it wasn't busy, maybe 6-8 people, but couldn't find a drinks menu anywhere, or on the bar when I looked there too, so just before 10.55, I went to the bar and asked for a menu. The young lad just handed one over (no friendly greeting, he just didn't seem interested) and without so much as a hello just remarked that 'we close in one minute so you'll have to be quick'. Oh, ok then, so I asked do you mean you close the bar or throw everyone here out at 11.00 - he said that bar service ends, but drinks purchased could still be consumed - so I went back to the seat my wife was on at no later than 10.56 and conveyed this to her - we both just looked at each other and thought why even give this place our money - the bar child (child as in petulant, impatient and having no sense of customer service whatsoever) clearly didn't want to be there, and his 'minute' clearly means at least 5 of them to me by my phone and watch time - and if we were going to spend £20 plus on a couple of cocktails, I wouldn't have trusted him to have made a glass of water with any care. I was also surprised that service ended at 11.00 regardless of the quality of it. So our much looked forward to end of stay cocktail to round off an otherwise lovely day was brought to a shuddering halt by a young man who is in the wrong job. I don't think I'd come back, it was a nice place to stay but it should be perfect as a 4* boutique style hotel and this important element of being able to relax in a nice hotel bar at a not unreasonable hour with a carefully crafted drink was severely lacking. There are plenty of other hotels in Chester - if this place wants to retain custom then the manager should have his or her eye on the ball across everything, including staff attitudes and their ability to exercise some friendliness and customer focussed service.

Located just outside the city wall the Hotel Indigo which is part of the IHG group is primarily a business hotel though that didn't detract from the ambience and very warm welcome. Our room on the top floor had a balcony so, if it wasn't raining, one could have coffee/ tea out there.|Very comfortable bed though the air con was noisy - we turned it off. |The staff were the outstanding element with nothing too much trouble and always happy to help.|Breakfasts were mostly very good with a good range of options, though a very busy Sunday did stretch the kitchen somewhat.|The only downside is there is no onsite car park so there is a 10 or so min walk to and from the multi story - though there was a discount for hotel users. There is a dropping off area opposite the hotel though as it is also a residents parking area here is not always an available space.|Would we stay there again - certainly yes.

First time with this hotel but definitely won't be the last. Great friendly service We got given a free drink as our room wasn't just ready as we arrived so thay was a bonus. The hotel is just right for being close enough to the city but also far enough out of the city so you dont get all the noise from people leaving after a night out. The breakfast in the morning was probably the best I have had everything was cooked perfectly and a great choice of food.