Denis
Google
Our stay at the hotel was absolutely excellent. Even though we originally booked two separate rooms, the hotel offers very well-designed family units where parents and children can stay together in a two-room suite that can be locked off separately. This is an extremely convenient and smart solution, and it worked perfectly for us
The breakfast was outstanding. We usually came during peak hours, but there were never any issues with food or drink availability — everything was constantly replenished and well organized. The only slightly odd point is the beverage ordering system: coffee has to be ordered through a waiter. If you want a second cup, it takes some time, and a third one even longer. That said, this seems to be a typical Dubai-style service approach
The location is very good. Access by car is a bit specific due to one-way roads, so getting in and out requires a little adjustment, but nothing problematic. For business travelers or anyone who needs to be close to Dubai Mall and Burj Khalifa, the location is absolutely perfect. It’s an easy 10-minute walk to Dubai Mall, with no need to use a car at all, which is a huge advantage
Cleanliness in the hotel is impeccable. Daily housekeeping, fresh new towels every day, and everything is in excellent condition — nothing worn or broken. The overall maintenance level is clearly very high
Special mention goes to the parking system. We had a fairly large car that would have been difficult to park ourselves in the underground garage. The valet parking service handled it flawlessly, even in the narrow parking lanes. This was a major plus and added a lot of comfort to our stay
The staff were simply outstanding. Everyone was extremely friendly, professional, and genuinely willing to help at any time. Overall, this hotel easily deserves a five-star rating with a big plus