Hotel Indigo Durham by IHG

We have visited the restaurant many times but sadly we will not be returning.|The food and service has declined drastically. The building is lovely but that's where it stops.|Water glasses on the table had the remains of someones lipstick.|Staff not as smart as previous visits. |Food is mediocre and the menu is poor. |The waiting staff were very pleasant and friendly. Bar staff were quite miserable. |Waited a long time for drinks to arrive even though the place was quiet. Once they did arrive, another round turned up 5 minutes later. |Took a long time for the bill to arrive (in excess of 20 minutes) after requesting it again, a member of staff had to clarify what we'd eaten and drank. Once we received it, we asked for the service charge to be removed. We would usually pay the service charge but not for the poor service and quality we received. We waited a further 15 minutes and we still hadn't received it. We then decided to pay the bill at the reception desk. Luckily we checked it again as another 3 course meal had been sneakily added. ||Not what we expect from an establishment like this.

I absolutely adore this hotel. First visit, and blown away. The location is perfect, the building conversion is stunning and the hotel itself is a gem. My stay was faultless, and provided the most lovely getaway for Christmas. ||Room was much larger than I expected, and just so well appointed. The attention to detail in the decor is perfect. The bed is ultra comfy, as are the pillows. Modern smart tv was appreciated, invigorating rain shower, great toiletries. ||Had breakfast and was wowed by this. Served in the Marco Pierre White restaurant, it was an experience. Faultless. Wonderful staff, who working Christmas Day, were so welcoming, warm and friendly. The ambiance second to none, and the food delicious. I had menu California eggs and it was heavenly. Coffee and pastries were high-end coffee shop standard too. ||Just amazing - can’t wait to stay again! And thanks to the lovely lady who checked me in on 24/12 at 1:15pm, so friendly and welcoming, above and beyond.

Wonderful hotel in a wonderful building. We had sn amazing room which had the biggest bathroom with a claw foot bath. Amazing. The room was very clean and tidy and very comfortable. The staff were great.|We are teicd in the restaurant and this was excellent - great food and lovely surroundings. Thankyou for a wonderful stay

2 night stay in October. (Pre-booked) Very good choice to stay for Durham sightseeing. Close to Cathederal & Castle. The building is very grand, believe it was the old council offices. The room was smart, well decorated, tea & coffee making, tv , AC, mini fridge, walk in shower. Staff were polite,professional & helpful. Good bar & restaurant (separate review) Would highly recommend and would return. Staff were very polite, professional and helpful. Good bar & Restaurant (separate

Visiting Durham for the first time to meet up with a group of fellow photographers, Hotel Indigo seemed like the perfect choice. Excellent location - just a short walk to the centre of the city, a very impressive building and a Macro Pierre White restaurant all seemed like an opportunity not to be missed.||From the moment I walked into reception I felt so welcomed and instantly 'at home'. Every member of staff I encountered during my short stay was so friendly and engaging, and exceeding expectations to provide the best guest experience possible.||The decor of the hotel is AMAZING. This used to be the Town Hall and much of the original interior has been retained. For example the restaurant used to be the main Council Chamber. It is truly stunning. My room was exceptional - with possible the most amazing view I've ever experienced in a hotel. Dinner courtesy of MPW was fab - just one note of caution to any potential diners - the portions are generous to say the least. ||I loved my stay here and will definitely be coming back on my next trip to Durham. Thank you to all the staff involved. I was VERY impressed !!

Fantastic weekend stay at this hotel.. great location in heart of the city and beautiful rooms… but, truly, it’s the staff that make this place! Warm, welcoming reception staff and brilliant team at breakfast in the Marco Pierre White restaurant.. a special shout out to Mel who looked after the 10 of us as if we were part of her family! Thank you Mel!

I haven't stayed there so I can't comment on the rooms. However, I've been to both the bar, where they also sell coffee, & the coffee shop on the ground floor. The drinks are delicious &, being vegan, have access to a lot of different variations, something which is not always possible at other places. The prices are very good. The staff are extremely friendly & will go out of their way to make your visit memorable for all the good reasons. I definitely recommend Hotel Indigo for a break if you're in Durham for a day out or for a shopping trip. It's a short walk from Market Place & there's also plenty of metered parking on the road outside, which is free after 6pm until 8am. I certainly recommend that you try it & see for yourselves.

Another excellent Hotel Indigo!||Hotel is situated in a beautiful old building within a very short walk to the centre of Durham.|Lovely warm welcome from Reception on arrival.|Bedroom so well designed and spacious with an enormous bathroom and bath tub for an indulgent soak!|Super comfy bed and such a quiet room to stay in with no external hotel noise at all.|Breakfast is served in the old Council Chambers and is well staffed and with plenty of breakfast choices and a really interesting array of cook to order hot dishes.|Parking is available to the rear of the hotel (but being Yorkshire we were not going to pay £20 for 24 hrs!!) so found non restricted street parking 15 mins walk away. There is on street meter parking outside the hotel (free between 18.00-08.00hrs)||If ever planning on visiting Durham again, Hotel Indigo will deffo be our default hotel!