Hotel Indigo Frisco by IHG

The person upfront at the reception Romail is just rude. We checked in and he assigned an accessible room. When we asked to change he was rude for no reason. Arguing unnecessarily. I didn’t even speak to him before that, my husband was conversing but he was rude to me? WTH? Booked extra for a king bed from my corporate account and he apparently had run out of rooms with king bed while he assigned someone who checked in after us a king bed. Just terrible service. Go take your business somewhere else. Don’t take your money and business someplace where grown men don’t harass you.

Seriously.... the cutest hotel! 5 minutes from The Star and the rooms are nicer than at The Omni... for a fraction of the price!! Service was amazing, made to order breakfast every morning was phenomenal, and the beds were comfortable!!!! We thought we skimped on a hotel so we could splurge on Cowboy game tickets.... turns out we scored!!!! You will not regret booking your stay here!

🌟 FUN, CHIC, AND WORTH IT! 🌟 This was such a great stay! The lobby has a fun, chic vibe that makes a great first impression. The location is perfect—close to highways, dining, and shopping—which made getting around super convenient. The staff went above and beyond with their courteous service, making the whole experience feel welcoming and effortless. Whether you’re traveling for business or leisure, this hotel checks all the boxes. I stayed solo for work and it couldn’t have been better. Great value, comfortable luxury, and top-notch service. I’d definitely recommend it! Trip type: Business (Solo) Ratings: Rooms: ⭐⭐⭐⭐⭐ | Service: ⭐⭐⭐⭐⭐ | Location: ⭐⭐⭐⭐⭐ Hotel highlights: Luxury · Great Value

I would not recommend staying at this hotel. While the rooms were average, the customer service was extremely disappointing. I was charged the full amount for breakfast despite using the voucher provided at check-in. When I contacted the hotel to request a correction, they refused to reimburse me and could not provide a reasonable explanation. I will be disputing the charge with my bank, and based on this experience, I will not be returning. There are plenty of hotels that treat guests fairly, but this is not one of them.

Honestly I have no complaints. The room was pretty spacious and had enough seating. Front desk staff are super kind and check-in was seamless. Everything is well maintained both in and outside the room. The bed was comfortable though I feel it was unnecessarily high to climb into lol. The bathroom was also well kept and stocked up. Free parking and the location was very safe. Highly recommended staying here for the epic customer service, excellent upkeep, comfort, and safety.

Nice hotel, hidden behind another hotel but very accessible. Surprised by the uncomfortable beds despite a nicely sized room. Front desk was helpful with glasses after bar had closed.

I have an unresolved issue regarding an unauthorized charge of on my business credit card after my stay at this hotel. I had already received my final receipt and was surprised to see this additional charge appear afterward. On Friday, October 17, I was assured by a representative at your hotel that the charge would be removed no later than Monday, October 20. However, as of today, October 22, the charge remains on my account. I followed up today by calling the hotel and speaking with your front desk manager. Unfortunately, the experience was extremely unprofessional and unacceptable. Upon answering the phone, she said nothing, simply set the phone down, and proceeded to check in other guests. I waited on the line for five minutes without even a greeting. When I explained the situation, she placed me on hold multiple times. Eventually, the call began ringing again with no answer, and she continued to place me back on hold without speaking. When I called back, she picked up and said, "Oh, I thought it was you!" She then told me she was too busy and that the General Manager could not assist me because he "never works the front desk." When I attempted to continue explaining the issue, she abruptly hung up the phone on me. This level of customer service is entirely unacceptable, especially for a business traveler who expects professionalism and responsiveness.

We had good time staying here for 3 days. Clean, convenient location to access to shopping malls, groceries and food. We would definitely recommend this place. One of the cleanest 3 star hotels we have been to.

Wow !!! What an amazing experience we had with Robert at the bar . We were astounded not only by the quality and presentation of his cocktails but the food was also delightful and super delicious 10 out of 10

Was told by front desk across from the restaurant that dinner is served till 10 PM. I walk over to the restaurant and get told the restaurant closes early, stopped serving food, and refused to serve me. Can you get any more asinine? Forget this place. Update: To anyone reading this review, the response from the owner below says it all. They will offer to take my money again in the future to "maybe" improve my experience next time. See the photo I uploaded of what this hotel claims to offer regarding dinner service and then read the owner's response. The owner's reply is a complete form response with ZERO sincerity or an offer to make it right. In short, the owner offered a service they didn't stand by which is a serious failure in the SERVICE and HOSPITALITY industry. It's simple: DO WHAT YOU SAY YOU DO. I also ask yourself to consider that after a long travel and knowing how I was treated and how the owner reacted, is this place really worth your consideration? Buyer beware. I recommend travelers forget this place and move on. There are many other hotels in this area. I wish you Safe and Happy travels.

Dude this place SUCKS. First of all - the level of pretense to expect that your guests are going to be okay with having to purchase everything a-la-carte is disgusting. I hate places like this. THEY DONT HAVE COFFEE. You have to buy it from their shitty restaurant (yes, it's shitty - Walmart hashbrowns and water-cooked paper-thin bacon? Gross) and it doesn't taste good at ALL - and you'd better do it before they close at 11 AM or else you simply don't get coffee at this hotel. What the fuck? And what kind of hotel doesn't have a microwave in the room? What is this? Oh and try putting the towel hanger on the side of the shower door that actually opens. And who asked you to repeatedly call my room at 11:30 AM? It certainly wasn't me...nice little abrasion while I was still asleep. Not a single USB-C outlet in the room. It's September of 2024. Do yourself a favor and stay somewhere else. I know for sure if someone books me here again I am going to refuse and ask to stay at a damn La Quinta instead.

Front desk staff is very welcoming and accommodating. Room, however, wasn't clean. Specifically, the floor. If instepped near the desk area, my shoes got sticky. So I cleaned both the floor and the bottom of my shoes. The. I stepped near the drawers and my shoes got sticky again. So I cleaned both again. Then I stepped somewhere I'm not sure of and my shoes were sticking again. So just be careful not to drop anything or walk with socks or bare feet. Floors may or may not be cleaned. The toilet in room runs continuously so if you like background noise for sleeping, it's perfect. The lobby offered wonderful afternoon snacks of brownies and macadamia & white chocolate cookies. They complimented with strawberry water and lemonade.

The manager Michael is awesome. Went above and beyond to make my experience at the hotel so much better. Extremely friendly and the type of person you want running your establishment. We need more Michaels running businesses.

With this year's visit to the Texas Pinball Festival in the books, it's time to review the hotel where I stayed during the trip. There's a lot of advantages that the Hotel Indigo had for this particular stay: close proximity to the conference center; only the Embassy Suites (co-located with the conference center), the Hilton Garden Inn, and maybe the Hyatt House are closer. My advice last year to other show attendees, in particular players in the pinball tournament, was to book the closest hotel possible, and it is a huge help to not have to worry about driving some distance to go play in the tournament and see the show. For those unfamiliar with IHG's brand positioning, Hotel Indigo is one of their top tier hotels. And the Frisco location delivers in just about every respect. About the only minor quibble I have is that the restaurant is not open for lunch, only breakfast and dinner. Though to be fair, I can understand why they might do this as lunch is likely to be much less busy than the other two meals. (The restaurant is listed separately, so I will be reviewing it separately.) Hotel Indigo doesn't charge for on-site parking (something the Embassy Suites will gleefully do; even on Sunday it was $10 to park for the remaining day of TPF). This is a huge bonus if you're road-tripping it from Houston, Austin, San Antonio, Tulsa, Oklahoma City, etc. Unfortunately the parking lot isn't suited for larger vehicles like U-Haul/Ryder-type trucks, so it may not be the best option for someone bringing a bunch of pinball/arcade games to the show. (I did see a truck with a trailer parked in a five-space "parking pig" position while I was there; thankfully there were still plenty of spaces available the whole time I was there.) There is a fitness center and a pool, though with the silver ball calling my name throughout the weekend, I didn't have a whole lot of time to try out either. If you are used to hotels/motels that provide a mini-fridge and microwave, unfortunately these are not part of the package here. There are ice machines on four of the six floors, though I did not get to evaluate these as I never needed ice during my stay. Each room has a TV, which also remained powered off for the duration of my stay. What did get tested, however, was the internet access. Rooms have a wired Ethernet connection, though the regular wireless internet (wi-fi) is also available after logging in with your last name and room number (the information on the room card envelope about a password is incorrect/out-of-date). Both check-in and check-out went smoothly with friendly service on both occasions. I've done enough travel to know when the staff just doesn't care, and the people at this hotel do care about their guests. Overall, this is a great place to stay if you're looking for a hotel in Frisco. In addition to the close proximity to the conference center, Comerica Center (Dallas Stars hockey games), the minor league baseball field, and the Stonebriar Centre mall are nearby. There's also a 24-hour 7-Eleven a short walk away, and a Target in a shopping center not too much farther to the east.

Worst customer experience I have ever had to deal with! Waiting three weeks for the General manager to call me back Can give me my money back for my cancellation, even if it was a third-party site that it was reserved, but refuses. Need a course on how to take care of customers... Your pay is a reflection of your guests.

The customer service was nice however clean the place was my bed sheets weren't and this is my first time in my life receiving bed bug bites. I have an itching for four days. I made a mistake not sleeping in my pajama pants after coming out of the shower.

My company reserved rooms for a large group of us during a company retreat at its Frisco HQ. Overall, the staff was wonderful and very accommodating. Check-in and checkout were seamless. The rooms were spacious, clean and decorated nicely. I am taking a star away for no refrigerator or microwave as I don't understand why at least a refrigerator is not provided in the rooms. Also the snack bar could have included some fruit or other healthier snack options. Overall, I enjoyed my stay Hotel Indigo Frisco.

Somehow this place had good reviews on hotels.com and trip advisor. This hotel is not only inconveniently located, it doesn't live up to a single positive review. We chose this place for a 9 day stay. The "restaurant" was consistently out of half of the menu. It was closed Sunday without notice. The cook didn't even show up for a shift one morning so the manager had to step in to cook. I asked for fruit and French toast and received under ripe fruit and 4 pieces of toast. Someone defecated in the pool so they drained it. House keeping was by request only. So I requested service and was told it would be between 10-1. I left the hotel and returned at 2. Room still wasn't clean. I had to ask 3 times to get the room cleaned. They finally showed during my sons nap. So we had to go and sit in the lobby. The only upside was the refund. Would never go here again.

The room itself was no issue. It wasn't till the morning when I went to get a reg coffee that I was charged $3 for the Itty bitty cup of Luke warm coffee. Per the man behind the counter, its $3/cup. What a joke. Not to mention i asked the lady at the front desk about coffee when i had first woke up at 630am, who said that it'll be brought out at 7am. So I waited 30 mins to get told I had to pay $3/cup. Very disappointed, that ruined the whole stay for me. If I could post a picture of how small the cup is, I would.

Check on was awful. No one at the front when I arrived. We paid for rooms in advance and then we're asked to be charged $250 for a deposit. $50 for incidentals (expected) and the rest for a deposit. What is a deposit? No one knows. 5 minutes in and I could not be more dissatisfied. I've received better at Motel 8. Wish I would have just paid $20 bucks more and gotten an actual hotel that cares.

This is not a safe hotel and I would not recommend that women stay there without considering additional safety precautions. A hotel employee walked into my room without announcing himself and stood there watching me while I was in bed. No one at the hotel took my complaint seriously and multiple phone calls to the corporate office resulted in a customer service representative emailing me with an offer of account points. This completely misses the very serious nature of the situation and I never received a phone call, as requested, from the person in charge of the hotel location. If no one at the corporate office is willing to take the time to return a phone call, what kind of company is this?

Update. Corey Hart general manager is the liar. It has been two days and there has been no response. I am stuck in this city with a child and the update today is they don't have money to refund me. The general manager, front desk clerk, and the owner are all the same person. Weirdest stay ever. Light in main room entrance did not work. You are given a menu for breakfast, but there was only option available on the menu at 7:30am. The coffee pot has to be dirty or spout has not been cleaned. The room was cleaned, thank god. My card was charged twice. The manager promised to call my bank himself and have the money on my card, but he lied and avoided me when I followed up hours later. I've stayed here a few weeks ago and wanted to make this location my regular stay while in town. I've stayed at indigo hotels all over and was pretty excited to have one coming to my city, but there is always a weird issue. ALWAYS! The manager almost had me, until he lied with a straight face.

Love this hotel so far. I've only stayed there once and I didn't eat at the restaurant or go to the bar, so I can't comment on them. The rooms were very nicely furnished with wood(ish) floors, something you don't see often in hotels. Bedding was comfortable and room was quiet. If I could make any changes it would be more shelves in the shower and more space on the sink area. That being said, I'm a girl, so I probably have a lot more products in the bathroom than a male counterpart. I didn't get in the pool, it looked cloudy one day, but the next day looked perfectly clear. The staff even gave me some AWESOME welcome gifts for being a Spire member. I'll definitely be back.

An overall nice looking hotel BUT we were left without any new towels the entire weekend. Didn't have a housekeeper Saturday so they told us no new towels or swim towels would be available at all. Our group stayed for a softball tournament so you can imagine those towels would of been great, and considering we planned/booked this stay months ago you would think they would of been prepared. The room had no fridge or microwave which Was a little inconvenient, but they have a community microwave in the lobby.

Cute hotel! We were there for business but had breakfast and it was pretty good. Rooms were nice and clean and spacious. Room service was surprisingly good as well.

I'm absolutely disgusted by the customer service I have received trying to contact them about cancelling my room. I had an emergent family situation happen that requires me to go out of town and I cannot get in contact with anyone last the front desk and he (David) keeps hanging up on me

My daughter and I did a staycation here this weekend. Let me start with Brandy at the front desk she was so welcoming and helpful and moved us to the top floor when she found out we were celebrating my daughter's 18th birthday. The lobby is beautiful!! The hallways smell amazing!!! The room was very clean and there were so many special touches and attention to detail. I don't think I've ever slept in a more comfortable bed and the linens were so soft. Room service was quick. The gym was nice as well. The lotion in the room wasn't your regular cheap stuff. It was so good I found myself googling the brand. On our way out Brandy was back at the front desk with her big welcoming smile and I asked her about the lotion and she went above and beyond to grab some keys to give a few to take home. We ABSOLUTELY enjoyed our stay!!!

Not so good from the moment I arrived here. I showed up to locked doors and this sign as shown in the picture and waited for 15 minutes of ring a doorbell in the cold to get in the hotel. The girl at the front eventually appears from the other side of the hotel giggling as if she had been goofing off somewhere, unlocked the door, no apology, no offer to make up for it in anyway. Just checked me in and acted as if I hadn't been standing there waiting on her. Won't be back here.

NOT pet friendly The hotel is clean and in a good location, but I read fine print and it was not disclosed at the booking or checkin that there is a $75 non-refundable fee. My dog is a legit TRAINED service dog.

I wanted a weekend getaway for my special birthday and I couldn't have asked for a better place to stay. The rooms were clean and the bed was dreamy. Although it was a bit cold the pool area was nice since you can drink on the deck. I would wake up to a beautiful lake and take a morning stroll. The best part of my trip was the Awesome customer service Grey and Shyla showed me. They made my birthday getaway very personal and special. Thank you both and I will be back next year. Have an amazing 2020.

In the photos online, the place was glorious. However, upon arrival, it was much smaller than anticipated. I believe they've only got 6 floors total. I came on a business trip and got a really large suite with a living area and a separate bedroom. I thought the decor was modern and elegant. However, the kitchen area vanity and sink was out of place. It seemed like it was put haphazardly in the middle of the room. There was zero consideration into the aesthetics for this one piece. Other than that, everything in the room was phenomenal -- double curtains, king size bed, large screen TV, cable channels, etc. I would say you probably shouldn't be expecting the same quality use of materials as in the LA's Hotel Indigo. Still, it was modern and clean.

It was a nice hotel in the lobby. And the rooms were ok with the exception that not all of them have a fridge. The big problem I had was I'm still not sure my room was cleaned thoroughly before I checked in. Especially if this time of Covid I would expect the rooms to be extremely clean because they don't clean while you are staying there. So they should be able to focus on getting things right. The first night (Friday) I was there I went back to the room and was sitting in the lounge chair on the phone and happened to look to the side between the chair and the window. Found a piece of lingerie on the floor. Took it down to the front desk and the lady working said she would talk to the manager and that she was sure he would contact me to make it right. But that no other rooms were available. It is now (Monday) and still no contact from the manager and there was nothing about it when I checked out and asked about it. The girl checking me out was like 'oh well, sorry, nothing I can do about it'. Also found a long black hair on the bathroom floor that indicated the cleaning is not as thorough as they want you to believe. Hopefully they can get their act together and empower all of their front desk employees to be able to make things right for their guests. Or at least make sure that issues are followed up on. It can be a great hotel in the Frisco area, but for now I would recommend other properties in the area.

I am an IHG member and I called at 1pm to see if we could check in earlier than the normal 3 pm check-in time. I was told no rooms were available. No problem, went to eat, got a car wash, etc and arrived at 2:30pm. I was informed again that there was no availability until 3pm. Strange but okay. Got my bags and sat in the lobby. The lady at the desk took my name and said she would notify me. Around 2:50pm another gentleman showed up to check in. Then 3 other families sitting around the lobby waiting went to the front desk. Low and behold they now had a freaking room ready for everybody (5 or more) all ready at the same time. I called Bulls#&t and told them so. No need to keep people waiting in the lobby for over 30 minutes when rooms are available. I had also requested up high and away from the elevators and ice machine. You guessed it. I got placed right next to the ice machine and the toilet in my room would not stop running. This is my second bad experience in a row with an IHG property and I am pretty frustrated to say the least. I understand it's difficult to find good help these days and it's sad. I guess you get what you pay for with IHG. Time for me to try another brand of hotels.

My wife and i stayed in hotel indigo 2985 ave if the stars in frisco TX 75034 from Feb 10 thru feb 13 date. When there we was not happy with basic service that as customer one gets. Every time there was issue or needed something i has to come down and pick up because the person there was all by herself. There another moment while staying there asked that room be serviced and turn over and it was not done.I understood that with room service one needed to be asked which we did and the person made a note on your computer system. When we got there and it wasn't . I asked if room can be serviced she said no.. I asked if there record of me asking for room service she said Yes. We are very likely never going to go back to that hotel location or use that brand at any location your company has across the US. Not sure what you can do since we left the hotel just wanted to you know of this at lest so the Next set customers does get way better service then we did.

Spent the last two nights here, and everything was great. Very nice front desk folks, clean room and comfy beds. Would definitely stay here again.

Hoping our stay is better than the customer service over the phone. Called to confirm a reservation and pressed 1 for reservations. The guy who answered the phone said his name so fast it was unclear. I asked about early check in option he said you have to contact the 3rd party booking site. I asked if he could confirm my reservation that it was in the system. (He had only my first name and arrival date.) And told me "yes your reservation was in the system." I asked how did he look that up (very politely - expecting to be told by your home number or something) and was essentially hung up on and put back into the automated system. This time around I pressed 0 to speak to the front desk. Everett picked up - I explained what happen and he placed me on hold (assuming he tried to send me to reservations.) I sat on hold long enough that the call went back to Everett. Once he picked up he answered all my questions (2) and confirmed the reservation. Stars for Everett only. He should get the other guys pay check or at least a raise.

This was the most frustrating experience I've ever had with a hotel stay and I've been all around the world. Paid for the reservation with a credit card in advance. Somehow, when we arrived at the hotel, our 2-room reservation was cancelled and we were told the hold was made for a cash payment. Fortunately, there were 2 rooms available for us. However, the bedding was torn, shower was filthy and Assistant General Manager, Jay Summers, was unhelpful. He was very quick to pass the blame to IHG Corporate for all of our inconveniences. We raised a complaint with IHG Guest Relations and were told we'd be credited one night's stay for one room upon checkout. No credit was given by the hotel as we were promised. In fact, my card was charged more than the receipt I was given! I'm still going in circles with IHG Corporate to get it fixed. Apparently, it is the responsibility of the property to issue the credits. Huh. STAY SOMEWHERE ELSE!!

I was surprised to see that this hotel only had 3 stars when i logged into Yelp. It's nice, and the staff is super friendly and helpful. They recommend places around the area to eat, and which mall was the best. The check in process was easy, and my room has been cleaned very well each. The only down fall I'd give them is, the shower, and there's not a bath tub. I also haven't enjoyed the restaurant on site. The wings were not good at all, but the side salad was great. I would stay here again!

Do not use this hotel as a wedding venue for large groups- they don't know what they are doing!! The Hotel Indigo was a true disappointment. Though the location is convenient, and the hotel is new and modern, the service desk was terrible. 1. The hotel could not keep up with the guests coming in for the wedding and could not give us a head count or accurate list. 2. I was told that I could not receive the wedding group rate because " we had hit our quota of rooms- it was totally inaccurate" 3. We took gift bags to be handed out to the wedding guests checking in- very few guests were given the gift bags. Absolutely clueless!

I'll keep it short. Check in woman can not handle stress. I could not receive my receipt after asking on 3 separate occasions and still have not. Ol' tattoo bartender talking about getting jerked off in front of my wife and I while waiting on our food. Huge old man pubic hair ball on the floor. Trash pick up at 6am was pretty cool too.

I'm a fan of Kimpton Hotels so I was excited to check out the Hotel Indigo. The lobby area was unique and the room was great. I appreciated the room design details for a modestly priced charge. Everything was great except for the front desk attitude. Super arrogant. I didn't appreciate feeling like they were doing me a favor to get to stay in their hotel.

They cancelled my reservation, I then gor a hand written cancellation. Every hotel in the area was booked up, i had to sleep in my car. I take the hand written cancellation and proceed to follow up with the third party how booked the reservation. They told me the hand written cancellation that the hotel staff gave was not authorize. I go up to the hotel and talk to Jay Summers, the assistant manager. He refuese the hand written cancellation He told his staff to give me and tells me there are no refunds. He canceled my reservation the night of and refuses to refund the money back to my card. He attachEd is the hand written cancellation along with his business card.

Pros: The room is decent and a nice size. Bed is comfortable. Curtains allow for total darkness. Plenty of places to plug up chargers. Grey at the front desk was very friendly and polite at check-in. Cons: The shower head isn't the greatest, the key I was given is scratched to hell and had marks, ink and what looked to be dirt smudges on it. No refrigerator in the room. The real kicker came when I simply tried to get some food and they couldn't even deliver on that. I went downstairs, no food out, no one in the restaurant area except one person who was sweeping. I went back upstairs and was going to use DoorDash. I decided to give room service a try first though. The phone has a "restaurant" button, but no one answered. The info booklet in the room says press 0 for pretty much all services. I tried that next and reached the front desk. The person on the line answered with "do you need your room cleaned?" I explained that I wanted to order food. He proceeded to tell me there's a "kitchen button" on the phone. I held the phone trying to decide if I wanted to bother saying I had already tried that or asking if he could just transfer me. He transfers and no one answers. I call again and finally get someone who sounds like she doesn't want to be bothered. There was one woman and 2 kids dining in the restaurant when I was downstairs and no one else in the lobby, so they weren't exactly busy. She tells me she can have it put on a tray and I can come down to get it. Not sure why it couldn't be delivered to the door, but I say okay anyway. I simply ask for the pancakes that come with eggs and sausage. She then advises that it must be an old menu (it's the menu from the hotel app) and that all she has is x,y,z. I'm not sure why a hotel that has a restaurant and offers breakfast, making sure to remind you at check-in can't seem to get something that simple correct. Pancakes, eggs and sausage are basic breakfast staples.

Since travel is so up in the air with Covid, we decided to do an overnight staycation for our 20th anniversary & book a more exotic trip for next year. We made reservations for a local steakhouse & booked what we thought was a suite at the Hotel Indigo. I've stayed in lower end chain hotels that are nicer. The down comforter bedding was thin & flimsy & torn from wear, the room was hot & while technically it's defined as a suite because there was a separate room for the bed, it was actually just a handicap accessible room. The shower was a roll in with a handicap seat and the water ran past the drain onto the tile floor to the middle of the bathroom. The layout was wonky and there was no couch seating to relax. You either had to sit on the bed or at the dining room table. There weren't even water bottles, complimentary or for a fee. One seat at the table along with the floor had crumbs on it. The across the hall room had 2 dogs that barked on and off all night. We stayed at an all inclusive inter-continental resort for our honeymoon in Cabo 20 years ago...this was the exact opposite. Not impressed at all, will let friends know to steer clear and will definitely not stay there again.

My boys and I stayed here for a quick getaway. Our room was super clean and a great size. Quita was friendly at checkin and breakfast the next morning. Chef Queen made us a fantastic breakfast. We'll definitely stay here again!

I wanted to love this place, but didn't. There were some good points though. I'll start with those. It is very nicely decorated and close to a lot of restaurants, shops, walking trails. The hotel had a chic vibe and colorful decorations and cool visiting area and business area with computers to use. There was a coffee/water station and a nice gym and they had 2 conference rooms that looked very nice. They also provided Aveda body hair products in the room and there was a Keurig coffee machine. When we checked in, the front desk person said she was very stressed out frazzled and said she was very behind. She had to look through a huge stack of papers to find our reservation. Wouldn't that all be online?? We were hoping for a relaxing, quiet weekend that involved spending time by the pool and relaxing. It was everything but that. There were at least 10 kids in the VERY small pool at all times jumping, yelling and splashing each other. I guess that should be expected with it being summer time, but we didn't expect the pool to be so small that you would definitely not want to get in with so many rowdy kids punching around beach balls, yelling "marco polo game", running and jumping in. I kept looking down at the pool to see if it had cleared out a little. At one point there were 8 boys that looked to be about 12 or 13 and they were dangerously playing in the pool while the one dad who was supervising them was around the corner drinking beer. The same kids wondered around running up and down the stairwells and yelling loudly--unsupervised. Also, at night, there were quite a few parents sitting in the corner of the pool, while there kids played in the pool, and hauled in many 12 packs of beer. One guy pushed all of his beer in on a luggage dolly. The pool hours were posted 10am to 10pm and the young lady that checked us in said the maintenance guy opened the pool area at 7am and kids were usually in there by 8. Why??? There were kids in the pool at 11pm yelling and screaming and our room was right above the pool. The service desk lady said she was busy checking people in and could not help. Why not just unlock the pool area at 10am and lock it at 10pm? Seems pretty simple. I guess there is no security officer there. I love pets, but the thought of them sleeping on the beds, is a little worrisome to me. . The room was beautifully decorated, but when I turned my pillowcase over, there were chunks of what looked like mascara on it. Ew! Many people put trash outside their doors (pizza boxes, beer containers etc. It stayed there all afternoon and the next day until the maid had to pick it up. There were trashcans on each floor, and I guess people were too lazy to walk and put their trash in the trashcans. It looks like a classy place....but was definitely not.

Pretty cool place. Only negative draw back I could think of is there wasn't a fridge or microwave in the room and for the money spent there definitely should at least be a refrigerator but I guess that would take away the advantages of having a restaurant. I stayed in what they call the 1 king bed leisure room. Would I stay here again? Sure!

It's 8:29pm and I'm enjoying an Old Fashioned in the Parlour Social Lounge located on the Lobby floor of the Hotel Indigo in Frisco, Tx. With only 52 Indigo locations in the entire U.S., this boutique style hotel oozes sexy, hip and cool. The Chic, modern decor in the grand lobby made an indelible first impression on this first time guest. Indigo is an IHG hotel that already has solid Brands like Holiday Inn and Crowne Plaza in it's portfolio. But unlike those fine hotels, Indigo is special...and it's four star rating is much deserved. Located in the heart of the elite Stonebriar area of Frisco, Indigo is minutes from great high-end shopping, excellent restaurants and the North Dallas Tollway that can have you in downtown Dallas in less than 30 minutes. Indigo Frisco offers five different room options with it's crown jewel the King Executive Corner Suite. This suite offers Floor to ceiling glass, views on 2 sides and is Rockstar worthy. Rooms start in the $150 range and a King Executive Corner Suite can be had for $250ish. The Parlour Social Lounge located on the Lobby floor has an eclectic menu put together by new Food & Beverage Director David Kaufman. The menu is just right in size and scope. David's advice is to try The Charcuterie board as a starter (Porter and Brie cheeses, smoked andouille and the house speciality...candied bacon. It's good, I had some. Castelvetrano olives from Italy round out the board and all can be had for less than twenty bucks. There is no drop off with the mains. From Pan seared scallops, a juicy Parlour burger and a Bahn Mi sandwich, all for under twenty bucks and all absolutely delicious! This Indigo makes a concerted effort to source local ingredients...up to 30% of the menu is locally sourced according to Mr. Kaufman. A diverse Signature Cocktail menu is the highlight of Indigo's serviceable liquor, beer and wine choices. However...an upgrade in wine selections is needed. Too many low end Kendall Jackson's and Beringers and not enough high end Cakebreads and Chateau Montelena's for a sexy hotel like this Indigo. Amenities are plentiful here. A 24 hour gym, a breathtaking Infinity pool that shows off it's gorgeous LED lighting. A full service business center and two well equipped conference rooms perfect for corporate events. Room service is available late night. Indigo Frisco with it's five levels and 110 rooms is a shining star in the Frisco/Plano/Far North Dallas' ultra competitive hotel market. Staff is polite, professional and knowledgeable thus making checking in and out a breeze. Management at Indigo Frisco have put together an amazing hotel and this guest was impressed in every possible way. Indigo Frisco opened for business November 22, 2017 and has quickly gained a sparkling reputation as the hotel to see and be seen at in this upscale area. Occupancy rates are high and rooms can be hard to come by. Book it and see for yourself. You will not be disappointed.

A Amazing stay at the Hotel Indigo . Food Great and Amenities wonderful and Staff took great care of all our needs.

5 Stars because everything about my stay was on point from checkin to checkout. I was here for 4 nights for work and I'd definitely recommend this property. The rooms are well appointed and spacious. The bar-it has one of those ice bars you can set your drink on so it stays cold. The lounge area has several separate areas so you can sit and relax. And the property is near quite a few restaurants and looks like it would be a cool area to go for a run in. Had I brought my running gear. :)

I had a really disappointing stay at this hotel. We'd gotten an executive suite and, while it was clean, it wasn't anything special and was barren. The biggest issue we ran into was the staff's complete lack of hospitality- front desk was rude and treated guests as inconveniences. Out of all of my hotel stays, this front desk was the most unwelcoming and rudest I have had the misfortune of coming into contact with. Housekeeping rolled their eyes at me and grumbled the whole time they cleaned the room. The gentleman who works the bar was kind and perhaps the only redeeming quality this hotel has to offer.

Very clean, friendly staff, great prices for the area and a great view from my room! Very cute lobby and cute bar. I recommend this hotel and would definitely stay here again.

Bad service, loud guests are running the halls, acting likes it's Las Vegas. Will never come back

This is an awesome place to stay. Super clean and location is great. The only reason I'm giving 2 Star is the bar is not open late enough. People roll into this hotel at 12:15 to 1:30 and the bartenders have a hard time cleaning up because they are constantly telling customers they are close f

The walls are paper thin, I could hear the tv in the next room and people talking. Also heard dogs bark from tine to time. Our room is 4 or 5 rooms away from the ice machine. It sounds like the machine is in our room when someone goes for ice. The pool is nice but small, it's about aI got outside to find no towel. Texted my boyfriend to go ask the front desk for more. He came back and looked at the empty towel rack and said they assured me they were outside. He went back in along with another guest to ask for more. A small stack was brought out shortly later a few of which were stained brown. We made a few different requests during our stay and were ultimately told no every time. No breakfast, no late checkouts. Which they finally caved and added thirty minutes to when we questioned it this morning. Overall the room is clean the decor of the hotel is nice. It just seems very over hyped. I doubt I'd stay again after listening to people talk on and off all night and TVs play.

Visited frisco a couple of days ago and I really loved the vintage feel there. The food was superb! Chef Garth really went out of his way to accommodate us even when the kitchen was closing, he prepared delicious cheese platters and entrees on the spot for all of us. enjoyed EVERYTHING! The bar drinks were so good! I will definitely be visiting again!

This is my second time staying at this hotel and I can't agree more with everyone speaking poorly of the front desk staff specifically Caitlyn. She has a very uninviting face and doesn't smile and is not helpful. I'm very disappointed with the service here yet again. Such a let down! I honestly wish I could stay somewhere else at this point instead of the days I have here.