Hotel Indigo Hong Kong Island by IHG

As a IHG Diamond Ambassador member, I have recently completed a two nights stay in the Indigo Hong Kong. This is styled as a boutique property located right smack in Wan Chai. - Location - The location is outstanding with easy access to the tourist sights and food in Wan Chai and Causeway Bay. The bus to The Peak can be accessed using the bus stop right outside the hotel. - Room hardware - The design of the room is unique - the views from my corner room are fine; the toiletries are excellent (Shanghai Tang is an amazing brand). - Check-in process - Check-in process was perfunctory: just get it and done with (very different from the Indigo properties in Japan/Alishan; more in-line with what we experienced in Europe) The official late check-in time 3pm and the 11am check-out time is to be noted. As we would be on the way to the WM Hotel after check-out, we did not avail nor request any later check-out for Diamond members. -To note- 1. Drinking water bottles are only allowed two per day, as per management direction (another cost cutting or green washing measure?). The hotel could consider implementing filtered water from the tap (refer to the WM hotel). Or we could just purchase drinking water from the stores nearby. 2. The breakfast was the worst - with the Indigo branding, surely it could be better than the poor spread provided in the buffet that reminds us of a Holiday Inn Express? (Bread from some generic supermarket; sliced watermelon for fruits only (lack of other varieties). Also, the air-conditioning was turned on full-blast making breakfast an unpleasant experience. Now, the breakfast staff are friendly and kind, but the poor breakfast offerings just smack of cost cutting. Overall, a 3.8/5 experience given the beautiful room and excellent location, with an otherwise no-frills, fuss-free experience.

For a 4 star, upscale hotel, unfortunately I was disappointed with the guest services here, especially being an IHG platinum elite member. Firstly, the scent of cigarettes lingered not only into my room on the third morning of my stay, but it also lingered into the sky bar during our visit. As a non smoker, that’s not a satisfying scent to wake up to or have a drink to. Additionally, I arrived to the hotel around 1:30pm with a 2pm scheduled check in, but was informed that my room would not be available until as late as 3pm, and that I could wait in the lobby while they stored my luggage. Due to the size, their lobby is not very comfortable to wait in for 90 minutes after a long day of traveling. Unfortunately no alternatives were offered even though platinum members are advised that they will be offered an early check in and room upgrades without having to ask, as long as they are available. After I gave the hotel my luggage, they tagged it and told me I could wait in the lobby. Wanting to avoid this, I asked if I could wait by the pool or the sky bar until my room was ready. The pool was closed as was the sky bar. At that point I asked if they had any other rooms available since check in is at 2pm, not 3pm. I was finally offered a different room with immediate availability. The part that shocked me was that had I not asked I would have waited an hour after check-in for a room, even though rooms were already cleaned and ready, and I’m a platinum elite member with IHG. Not really the service I was expecting. The cleaning staff were fantastic and very attentive when freshening up my room each morning.

Commendations||The service rendered throughout our residence proved nothing short of exemplary—a testament to Hong Kong’s venerable tradition of hospitality excellence. Upon discovering, on our inaugural evening, that the shower apparatus had succumbed to mechanical failure, we reported the matter with modest expectations. The establishment’s response, however, was immediate and magnanimous: not merely a change of quarters, but an elevation to more capacious accommodation, supplemented by an additional bed, all without pecuniary imposition. The communication throughout this episode was conducted with admirable alacrity and genuine solicitude—an experience that lingers most favourably in recollection.||As to situation, the hotel occupies a position of considerable strategic merit. Ensconced in the pulsating heart of Wan Chai, one descends quite literally into the Wan Chai Market, whilst the surrounding streets proffer a veritable cornucopia of culinary establishments—from authentic Cantonese fare to cosmopolitan gastronomy of every conceivable provenance. The abundance borders on the overwhelming; one could scarcely exhaust the possibilities in a fortnight’s dedicated exploration. The Wan Chai MTR station lies a mere five minutes’ leisurely stroll from the hotel’s entrance, affording swift and effortless connexion to the entirety of Hong Kong’s admirably efficient transit network. Both the Hong Kong Convention and Exhibition Centre and the refined precincts of Pacific Place lie within a quarter-hour’s perambulation, rendering the location equally felicitous for the commercial traveller and the leisured flâneur alike.||Reservations||One must acknowledge, with due candour, that the establishment—having now weathered some twelve years since its inauguration—betrays certain intimations of temporal passage. Whilst maintenance remains adequate to purpose, the discerning eye cannot fail to detect a patina of age when measured against more recently erected competitors.||The immediate environs, characterised by imposing edifices on every quarter, afford virtually no prospect whatsoever. For those guests who harbour particular attachment to visual amenity or the benediction of natural illumination, this circumstance may prove disappointing.||The morning repast, I confess, struck a rather pedestrian note—somewhat unexpected for a property bearing the InterContinental Hotels Group imprimatur. This deficiency, however, is rendered largely academic by the embarrassment of superior breakfast establishments within easy walking distance. I would counsel, with some conviction, that one forsake the hotel’s offerings entirely and venture forth into the neighbourhood, where culinary rewards of far greater distinction await.||Concluding Reflections||At a tariff of HKD 2,770 for two nights’ lodging—in so central and costly a district as Wan Chai—the establishment represents genuinely commendable value. For the traveller whose priorities incline toward situational convenience, operational efficiency, and fiscal prudence, rather than panoramic vistas or resort-style indulgences, Hotel Indigo Wan Chai commends itself as an eminently practical and dependable selection.​​​​​​​​​​​​​​​​

Bản dịch tiếng Anh ngắn gọn – đúng chuẩn Google Maps: I stayed here for 5 days and had a great experience. The hotel is in an excellent location, with spacious, clean, and well-equipped rooms. Good lighting, automatic curtains. Big badroom. It’s very close to the metro and many attractions, as well as great restaurants and cute cafés. There’s also a coffee shop and a small market right next door, which is very convenient. You can hunt for great deals on the hotel’s official website.

I enjoyed my stay at this hotel. The location is excellent, as it's near an MTR station and multiple bus routes and there are lots of good restaurants and cafes within a short walk. My room was modern and in very good condition and the staff were efficient. I had room service for dinner one night and it was tasty and reasonable value. While the hotel is in a busy area, noise proofing is very good. The main failing of the hotel is that the air conditioning is, for some strange reason, set to only 18 degrees and can't be adjusted by guests. As a result, the room got very cold at night. When I raised this with the receptionist he arranged for a heater to be sent up, which did a good job, but it's highly unusual for guests to not have control of room temperature in a modern 4 star hotel!

Had a wonderful stay at Hotel Indigo Hong Kong Island and would happily recommend it to anyone looking for a stylish and genuinely welcoming base in Wan Chai. The team were consistently accommodating, friendly. Nothing ever felt like too much trouble, which made the whole experience feel relaxed and very well looked after. The location is also excellent, with easy access to MTR, shops, and restaurants, making it very convenient for both business and leisure stays. The level of care and attention from the whole team clearly reflects strong leadership, and it truly made a positive difference throughout the visit.

Just stayed at Hotel Indigo for a few days. Location is 10/10 in Wan Chai. Close to the MTR, Hopewell Center, and Lee Tung Ave. The staff were polite and helpful. The rooms were clean and it’s a boutique size hotel so I loved that I didn’t have to walk a long time to get to my room. If you’ve been to Hong Kong, you’ll know you’re practically walking the whole day. The bathroom was a good size. My only comment is the bathroom door does not fully enclose at the top so it may not be as convenient if you are staying with a friend. Luckily, I was with family so it was fine. There are also only mirrors in the bathroom. Maybe the hotel could consider adding a mirror in one of the closet doors. Tip, if you eat at Rainbow Restaurant (which was really good for dim sum) let them know you are a guest at Indigo, there is a discount.

So far the experience of staying here has been a little tarnished by the lack of an available rooftop pool, the likes of which we were only informed about a few short days before arriving and payment had been made. Whilst these things happen as I am told they had to make ‘emergency renovations’ - there has been ZERO attempt by the hotel to compensate guests on the above matter. When questioned about the availability for alternative pool options within the IHG group; the client services team immediately advise this is not an option; but going to a public pool is. It’s quite clear they haven’t even enquired on the above matter (which seems like a missed business opportunity given I would imagine most guests would also pay to use spa facilities at another IHG hotel and drinks/restaurants). Finally when asking following the above discussion if more water could be brought to the room (you are provided with two small cans per day); the hotel staff advised this would be charged. I think the client services team could learn a lot about how to keep customers happy… Is it really worth adding salt to the wound of not having a pool available when you are on holiday at an expensive hotel by charging the paying customer for water??? You can do better… The redeeming feature is the rooms here are very roomy and nice indeed. They could do with slightly bigger TV’s but it’s a minor detail; overall very happy with the actual rooms. As for the facilities and customer services: poor… you can get much better for the same price point.

This is a conveniently located hotel in the Wan Chai area of Hong Kong, The room was on the 25th floor and a corner unit. Powered curtains, separate toilet and shower areas, separate desk. Beautiful room, The staff is excellent, we interacted with the night manager Alex as we arrived, he came out to greet us in the driveway and helped us take our bags to the lobby. We had many suggestions on where to eat, how to get around and helped get transportation arranged. I definitely recommend the Indigo Hotel in Wan Chai

Very nice hotel located in Wanchai, just a little set back from Queens Road East,in a bustling commercial environment with plenty of small shops, eating places and restaurants. The lobby is not enormous, although very efficient and functional. We had adjoining rooms for our party, and it worked out well. Staff members were responsive and attentive and the room amenities, including a large bathroom, worked out well. The room windows were very large and with Hong Kong the way it is, the view is almost always (in Wanchai) other buildings. All in all it was a wonderful experience. Surprised that the room price remained high in spite of low utilization, even higher than Lanson Place which is a bit more luxurious. The hotel has a really nice Chinese restaurant downstairs serving good dim sum.

I'd previously stayed at a Hotel Indigo in Midtown Atlanta and liked it fine but that visit in no way prepared me for the superb service and decadent design of this IHG property in Hong Kong. I appreciated so much about this hotel from the Tibetan rose-scented amenities to the motorized blackout drapes in the room (important when you're fighting crazy jet lag and need all the help you can get), and the free wifi that actually worked (pretty much all the time, imagine that!). Location is typically my number one priority and Wan Chai, where this Hotel Indigo is located, did not disappoint. There's loads in walking distance: shops, restaurants, bars, even Rolls Royce and MINI dealerships should you need to buy a car during your stay. The MTR station is about a six minute walk from the hotel, so if you want to explore other parts of HK, that's easy too. We held meetings in the boardroom and they took great care of us - tea, pastries, water, emergency sandwiches between interviews - and were around whenever we needed assistance. Drinking water from the tap is not recommended in Hong Kong and I was glad that along with housekeeping they made sure to keep me stocked with plenty of complimentary bottled water. Spending 10+ nights a month in a hotel for me is not unusual. But finding one that I'm ridiculously happy to stay in certainly is! I would gladly return to the Hotel Indigo in Hong Kong. NOTES - Check out Star Street (it's like stumbling upon a hidden oasis of super cool shops) - Grab a drink at nearby Stone Nullah Tavern (and maybe an order of pig's head nachos too) - Get a foot massage at Happy Foot inside the QRE shopping centre

This may be one of the best hotels I have ever stayed in. From the moment I walked in, I felt at home. The staff spoke English and Cantonese which made asking for help with reservations and directions so much easier for a traveler from the United States. Moreover, staff was incredibly helpful and courteous; there was nothing they could not handle for us and always with a smile. The room was incredibly spacious by Hong Kong standards. The space was well laid out maximizing the floor space. The shower was amazing; the Crabtree and Evelyn toiletries were a nice luxury. The splashes of color from the goldfish on the pillows, to the tea set, and the Bang and Olufsen speakers that I connected my phone to were wonderful little touches making the stay that much better. Every day there were multiple bottles of mineral water left for us. Our first day, I got a delivery of local candy to my room as a welcome gift. I am usually freaked out by how dirty I imagine a hotel room is and don't even like to walk on the floor but there was none of that here. It was so clean everyday that I forgot I was even in a hotel sometimes. The motorized curtains are a cool feature. And the fact that the lights and the curtains can all be operated from the bed are outstanding. Don't bother buying international data or phone minutes if you stay here. There was a smartphone called Handy that we were able to use every day of our visit for free and it was amazing! We could call locally and internationally with no effort and it was set up so you could easily find directions and look up anything you needed on the internet. I would definitely recommend this hotel to anyone staying in Hong Kong. It is centrally located to the Star Ferry, the tram line and the MTR. You are minutes away from Central and Kowloon districts. You can't ask for much more!

Thumbs up! I think this may be one of the best hotels I have ever stayed in, or my number one in Asia! The front desk staff spoke English, Mandarin Chinese and Cantonese which made asking for help with reservations and directions so much easier for us. Good location. Very close to the wan chai station. There's also a small night Market close by where we can buy fruits and veggies. The service was great. They were kind and professional. Surprisingly our room was spacious and fully equipped. The view outside our window was great! And yes the rich breakfast was my favorite. Because I prefer toast and omelette, but my sis loves Chinese breakfast and they offer both in the morning. We can order onsite as well for some dishes. Me and my sis loved the rooftop swimming pool. That was a bonus! The view was awesome on the top and we enjoyed taking tons of pics. I would definitely go back and stay there again.

Where to start? The surprisingly spacious rooms, delectable bathroom products, thoughtful room amenities, quirky artwork, goldfish bathmat or the reasonably priced mini-bar? Let's just say that the Indigo does all of these things very well, providing a hotel room with personality and charm that won't make you feel like you're waking up in another box in the sky. In addition there's a tiny but welcome rooftop bar along with rooftop pool and small gym for those wanting to stay a little active on the road. The breakfast selection in Cafe Post is diverse, though don't hesitate to walk out the front door and visit one of the many nearby local options serving up milk tea and pastries for breakfast. In a week staying at Hotel Indigo I received nothing but lovely service from every member of staff. It was lovely to walk in to the lobby each evening and be greeted by staff either with "welcome back" or "enjoy your night". It's only a small thing but does make a difference when you're spending nights on end away from home. At first glance Wan Chai might not look like a great location to stay, but dig a little deeper and you will find plenty of local character from temples to street markets mixed in with out-of-the-way streets hiding hipster cafes, bars and shops. The MTR is just a 4 minute walk from Hotel Indigo and from there everything else in Hong Kong is easily accessible. I will absolutely be staying here again in the future, avoiding the more built up tourist areas.

Great hotel, exceptional staff and very nice rooms. My partner and I were upgraded to a suite on the 25th floor which was lovely and huge! A big shout out to the guys at the rooftop bar...Jessica, Ducky and Alvin were fantastic! The only negative I have is that it's hard to see at in the mirror at night. So if you're getting ready to go out it it can be a little tricky. Also, the light in the bedroom would go on if someone entered the room through the other door. Annoying if you want to stay out and your partner wants to go to bed. But maybe we were doing something wrong? Lots of buttons. Overall a great stay! The pools nice too!

Local charm with clean rooms. First time trying a local hotel over Int'l chain hotels in HK and the result isn't disappointing. There are a minor thing I'd like them to consider changing is bath room door. It's not all the way to the ceiling making less private if you share the room with someone else. Overall, it delivers what I expected so far. Location-wise, it's in Wan chai, 5min walking distance from Wan chai metro station. Taxis from TST don't know this place but all taxis from HK island and central area knew here. 15min taxi without traffic from Victoria Peak tram station, 15min taxi without traffic from IFC, 15min taxi without traffic from Wan Chai pier. Right next street is called 'open market'. Small kiosk with various goods. I scores two rare Cars characters at a local toy store here around $8 each. In 15 min walking distance, there are lots of places you can drink like the street in Central too but here are for much more older folks compared to Central. Much less attractive. I walked back to the hotel right away. If you need to stay in Wan Chai, try here if prices are within your budget. It's not a fancy hotel where you can have great restaurants or health club but it has decent room size, clean and comfy bed and linens, clean shower, and is quite which all I need for my business trip.

THE WORST HOTEL EXPERIENCE EVER! The room was dirty and small and the toilet smelled terrible. The most upsetting was the customer service, they did not respect guests at all and they were rude the whole time. I tried to complain but clearly my complaint was ignored. I was deceived by the fake images and description from their website. If you wish to be treated like garbage, go ahead and pay they them a few thousand hk dollars.

The Hotel Indigo and I met as I was ready to collapse immediately following a 15-hour flight, and she caught me. No, I'm not kidding - I literally fell onto my plush bed covered with the softest sheets imaginable and slept blissfully... until 5am. Oh jet lag, you are a cruel punishment. Self-induced torture aside, my stay at the Indigo was quite comfortable. Between the spacious size of the room (impressive even to a Westerner), unlimited bottles of water provided daily, luxe toiletries, motorized blackout shades (yessssss), prime location 5 minutes from the Wan Chai MTR stop, onsite restaurant perfect for breakfast and a scan of the local newspaper, and the kimono-style robes that I'm still coveting, you won't want for anything at all. After several exciting and long days of walking around the city, it was always a pleasure to return to the Indigo and sink into that bed for a late-afternoon siesta. Indigo, you can be my home away from home anytime.

I am generally not a fussy traveller but one thing I will not tolerate is bugs . One crawled out of the sink. Enough said. Will not be back.

Favorite hotel to this point. Service goes above and beyond. I had a hand written note on the pillow welcoming me back when I arrived. Cool rooms with switch operated blinds that black it out so you can sleep any time of day. Awesome pool on the roof that hangs over the edge-29 stories down to the street looking through the glass floor. Nice view of the green clad hills that backdrop the city. Decent bar on the top floor as well with a view that doesn't reach the harbor but is still a nice place to grab a quick drink.

Hotel staff members invited a group of protesters into the hotel lobby for a rest but then called the police to arrest them. How chaotic. If privacy is your top priority this hotel is not your choice.

This is a nice little hotel (comparatively to other) located in East Wan Chai area on Queens Road. It has plenty of eateries and a flee market around it. It is also a short walk to the MTR / subway. The price was reasonable and the room was clean. You must visit the coffee shop here as they are well-known in Hong Kong. Also, check out the infinity pool at the top floor... a must "check-out" if you are a guest here.