Hotel Indigo Madrid - Princesa by IHG

Stayed here for a couple of days and had a great experience. The location is perfect, the service was excellent, and it offered great value for money. The highlight was definitely the bar and restaurant. Dinner was outstanding, with high-quality food and a lovely atmosphere. The breakfast buffet was also fantastic, plenty of options to suit everyone, and all members of my family really enjoyed it

Great value for money, the hotel has everything you need and is very comfortable, clean and well maintained. The location is also excellent and the beds were comfortable. Toiletries and amenities were also great and abundant. The only downside is the poor noise insulation in the rooms as the bones of the building seem to be somewhat old - you can hear people in the hallway, as well as adjacent rooms sometimes, so take it into account if you are sensitive to it.

UPDATE: 6 December 2025 I stayed at this hotel again after a month and apparently things have changed for the worse. First of all, free breakfast benefit for Diamond members have been removed. When asked, they said breakfast now costs €16 if you book a room without breakfast included regardless whether you’re a Diamond member or not. Also, the receptionist has become very passive aggressive. I requested for a late check-out of 2pm, which was approved. However, on the day of check-out at 12:30pm, the receptionist rang me and asked me, “Are you staying for one more night?” When asked back about the approved late check-out, the receptionist only replied, “Thank you! Thank you! Thank you!” Still a good hotel with a good room, but with removed breakfast benefit for Diamond member and passive-aggressive receptionist, this hotel is definitely going downhill. Not recommended. ——— The hotel is just OK. But what truly excels is how nice the reception team is. Always saying hello, even remembering my face as “someone who has stayed here before” without looking at the computer screen, and an upgrade as a bonus. Very helpful that the location is literally across El Corte Ingles so if you need groceries, you can just cross the street. Will stay here again if the rates aren’t too high 🙂

I would like to express my sincere appreciation to the hotel management and all the staff for the wonderful experience I had during my stay. The hotel is beautiful, quiet, and has a warm, welcoming atmosphere. The staff were very friendly and went out of their way to make my stay enjoyable. Thank you all, and I will definitely be returning in the future.

Pros: - Good location. On the roadside. Just stay at night and go kind of hotel Cons : - Front desk Staffs lacks hospitality. Interacted with 3 of them . All same. They behave like they work in some administrative office. Suggestion : always keep a welcoming gesture. Have a pleasant face expression. Calm and composure . Management can focus on training them. - Hotel is small and narrow. May be it's INN . Not to be called as hotel. Very narrow passage, elevator and all. - Breakfast is expensive. 16€ for each person for mediocre breakfast. Skip it. Don't eat there. Just Google search and find a better cafe nearby to have some nice breakfast. That will be your best decision to start a day. - BAR staffs also not very professional. Need improvement - Front desk Staffs are only comfortable in spanish.if they can speak English also well, it would be helpful. Bilingual capability is always better

I went there for brunch with my in-laws and nephews, as my in-laws were staying at the hotel. We reserved a table for all of us. The place was cozy and very centrally located, right next to Argüelles station. Unfortunately, the experience became less pleasant when Emy, the waitress, arrived. She was probably the most unpleasant person I encountered during my time in Madrid. We even considered leaving because of her attitude, but in the end we decided to ignore it and stay. The food was acceptable, but nothing exceptional. I wouldn’t recommend the place for food. I would also suggest that the hotel invest in better staff training. An experience like this can easily lead to negative reviews and, ultimately, lost revenue for the hotel.

Rooms were small so would be crampt with two of you in there, but was fine for one. Room had all the amenities needed, including free items in the minibar (note that only the water is replenished for free). Room was quiet. |Decent breakfast included, although it starts quite late at 7:30am and was crowded.|Good location, from which you can walk to the main sites.

We had a great visit at Hotel Indigo Princesa Madrid. The location was fantastic, being steps away from the Arguiiles metro stop, the FREE 001 bus to landmarks, a 15 minute walk to Temple of Debot for amazing views and sunsets, and Friday night street musicians on the corner. Bonus: Aldi is right around the corner with whatever toiletries you forgot to pack, as well as fresh fruit, snacks, and pastries for breakfast. The front desk staff were incredibly helpful. One woman got us checked in early after a 5am arrival from the states and another printed us a wonderful itinerary for the next day, as well as booking our tickets for the Reina Sofia museum! The room was fine with new soundproof windows which made sleeping super easy. The lighting could be a little better (room 707) and a pocket door for the bathroom would be a big improvement as the bathroom door hits your knees if you are using the toilet and the door is open. The shower had good water pressure and temperature. One thing that needs improvement is the fitness center. The quality of the equipment is not good, the machines are spaced way too close together, dumbbells are needed, and the one weight machine was out of order. Visit “The Four Chains Travel” on YouTube to see our full-length travel videos and reviews. (Honest, unsponsored opinions!) Reach out to us to enjoy a discount on your next booking with our Four Chains Travel link and let us know if you’d like a referral for the IHG Premier credit card.