Hotel Indigo Melbourne on Flinders by IHG

I recently stayed at Hotel Indigo Melbourne on Flinders, and my experience was quite mixed. The room itself was very nice — clean, modern, and well presented. The bed was comfortable, but the standout feature was definitely the pillows. They were incredibly soft and cozy, and I had a great night’s sleep. The overall atmosphere of the room felt stylish and welcoming, which made a good first impression. Unfortunately, the breakfast experience really let the stay down. The service was poor and seemed very disorganised. It was obvious that they were short-staffed. There was no one available to make coffee, and guests were left waiting without any clear communication. On one morning, we were told that coffee wouldn’t be available until 7:30am, which was very frustrating. If you wake up early and just want a simple coffee to start your day, that shouldn’t be an issue at a hotel of this standard. It felt poorly managed and not up to the level you would expect. It’s disappointing because the room and comfort were great, but good service — especially at breakfast — makes a big difference to the overall experience. Because of the breakfast service issues, I don’t think I would come back.

It was a great stay at the hotel. The hotel was quite stylish and got it's own unique character. Overall facility was clean and tidy. Bed and pillow was slightly too soft for us (personal preference). Would be great if they can give us an option to choose a firmer pillow. Air conditioning was controlled centrally, so I don't see how we can use the control in the room to lower the room temperature further. The front desk staff had been responsive to our issues of our first room that we stay in (i.e. TV doesn't work as it switch off after 5 seconds, air conditioning did not seems to turn on at all). Front desk staff came in a timely manner to check the issues and happy to organised another room for us to move to. Would have been nice if they can at least offer to move the luggage for us given that my family had settled in already. Carpark facility at the hotel was still under construction as they say it will be ready in a week time. All parking need to be park across the street to the secure parking carpark. Hotel was quite close to Sealife Melbourne Aquarium and Flinders Station. Walkable distance to cafes and shopping district.

I’m on solo trip. I’m staying here for two nights. Here are some of my personal thoughts about the hotel: Decoration: I may say it more like the style of contemporary art. It surprised me when I stepped into the lobby. The art works, photographs matches well with the designer’s style. It’s quite memorable and impressive. Room: lights are warm and bright. It matches greatly with the paintings and the decorations. Facilities are new and clean. No bad smells (as u may some new hotels may have that bad smell for decorating materials） Service: The most impressive point is the service here. The staff here are quite friendly and welcoming. Especially Krish, the gentleman helped me check in today. He is very welcoming, patient and considerate. As a business manager myself, I believe that the way the staff treat their customers can directly reflect the quality and level of its management. I can tell the hotel is doing a great one on this! Thank u all for this great experience! Please keep on it!

Great location and excellent service. We arrived early and requested an early check-in. Only a Level 1 room was initially available, which we preferred not to take. The receptionist kindly helped us check in first and notified us as soon as another room became available, saving us the hassle of re-checking in. The hotel has a stylish, well-designed interior and was very clean throughout. Staff were also very knowledgeable and provided clear, helpful information about transportation to AO. A very pleasant stay overall.

We had two double beds in our room. The room was very spacious with 28 m2. The beds were comfortable with soft or firm pillows, so we could choose. The shower tub and bathroom itself was spacious. The foyer included a luggage area that I could open my luggage and my husband put his inside the room. The room just had a lot of space that we could spread all of our items on the floor. The staff was helpful as we asked for the help to order a taxi and packed our breakfast for takeaway because we had to leave early that we could not enjoy our breakfast buffet. Overall, I would recommend others to stay here. The hotel is near Southern Cross Station. It is located on the quiet side of the Melbourne CBD. But we could still take the free trams within the free zone. It is still considered convenient.

We had a great experience staying here. The location is very convenient, we were able to just walk everywhere from the hotel. The room was very nice, comfortable bed, city view. Breakfast was delicious and there was a variety of foods. The staff were so friendly. Our flight was cancelled after we had checked out and they were happy for us to come back and leave our suitcase at the desk. We would definitely stay here again if we come back to Melbourne.

Just a reminder, this is a 8 levels building. Be careful if you want to choose City View rooms. Even you’re staying on the top floor, there’s not much to see. We booked a Premium King City View room for 7 nights on Agoda. The attached photo is the original room they put us in on the sixth floor. We are basically facing a car park building and it’s just a basic street view. We argued with the reception because we paid extra for the view, otherwise we should get the standard king room with breakfast included with the same price. They switched us to the eighth floor and facing the Grand Hotel but still far from what you would expect for a city view. They shouldn’t advertised any city view rooms at all, that is a bit cheeky. Another thing makes me feel cringy is they used young female elements on the designs everywhere, hotel room wall (behind the beds), bathroom glass, hallway, lift, and artworks on the wall. I’m pro girls power but this design is more like to satisfy curtain groups of people. Just my personal opinion. The hotel in general is pretty new and the rooms are pretty clean. There’s room service everyday. The car park price is reasonable and only cross the street. The bar staff are very friendly. It is still a good hotel that worth the money except the city views.

This is a great hotel with an old style Hollywood feel about it as there are some amazing, large black and white photos in reception. The rooms are a good size and decorated in a photography inspired way and are very clean. The bed is really comfy and it’s in a really good, central location. I would definitely recommend a stay here.

Comfortable hotel. Close to transport hubs, MCEC, Southbank, etc. Now known as Hotel Indigo - still part of the IHG Chain.

This is very much a delay review, so definitely check with the hotel before booking as I'm not sure what their COVID situation is and is going to be. We had a quick layover in Melbourne last year and happened to be staying at the Holiday Inn Melbourne on Flinders. This hotel is what you would expect from a Holiday Inn. It's clean, efficient and has the necessary amenities to make your stay a good one. It's also close enough to South Wharf and the Crown Casino where you can pick up food or take a walk and enjoy the nightlife of Melbourne. In the following morning, we had breakfast at the hotel and while it's pretty much a traditional Western breakfast, they did have a pancake machine which I was really fascinated with. Overall, this is a nice place to stay for a quick night or two or for a longer vacation as it's centrally located and easy to get to and from.

Newly renovated hotel in Melbourne CBD. This is definitely not your average holiday Inn. The rooms have floor-to-ceiling window with gorgeous view of the city. The staff are all very friendly and respond to your requests quickly. Sirocco, the restaurant in the hotel serves great contemporary Australian cuisine and fabulous coffee and desserts. Will definitely recommend staying here when you visit Melbourne! It's also a short distance to 2 outlet malls

Decent hotel that's been renovated. Right in the middle of the city!! Perfect for walking anywhere or taking the free tram. You're right off Flinders which is near some of the best food! And it's right by the southbank area but you can't see it from the hotel. I loved the large wall to wall / floor to ceiling windows!! You can hear a lot on the street though. The room service food is gross!! The breakfast buffet is mediocre. The staff is odd, they're not overly friendly at all. The rooms are clean and modern and have everything you need. There aren't water bottles in the room which is annoying. I'd stay here again.

I stayed here for several days while attending the Cricket World Cup final. Nice place, rooms are in like new condition, Wi-Fi has great coverage, close to many locations, trams, great bar and breakfast buffet was very nice. I would stay here again for sure.

Had 2 nights in Melbourne attending seminar in convention and exhibition center. Holiday inn was 10 mins walk away. Easy walk from the Sky bus station. Large rooms. Didn't get to use the gym went jogging along the river. Close to casino and train station. Easy to walk to casinos. Large room for the corner suite 213 for $269 on upgrade. Television in room and sitting room. Didn't use the pool. Reception staff alway available and quick to respond. Good storage facilities after check out. Free wifi.