Hotel Indigo Memphis Downtown by IHG

Hotel is in a great location, close to alot of restaurants and live music. The room is nice and comfortable, but was not very clean, especially the towels, one had stains, the floors are sticky. Unfortunately they are also out of coffee at 6:00 in the morning, even kuereg pods!! I have stayed in ihg hotels all over the country and have never experienced this. I paid a good amount of money for this hotel and I cant get a clean towel or a cup of coffee. Bummer.

I booked this hotel in April for my annual weekend in the december St. Jude marathon, and it is a few blocks from the start. When I arrived at the hotel the door was locked, and a security guard had to come badge me in, at 5:30pm December 5th, the day of my check-in. When I walk in, two people were working the front desk and advised me that my reservation had been canceled. They also stated that I should have received communication via my bbooking. That my reservation had been cancelled two weeks prior because the government took all the reservations. I could tell they were just following what they were instructed, but unfortunately none of this was true. They recommended 3 hotels that were 25 minutes away, because this is one of the busiest weekends in memphis. I reached out to my travel agent and was advised that it wasn't canceled unto the morning of December 5. This was the worst experience I have had in my extensive travels. I dont know who the GM, can't seem to find anything. But I am highly frustrated with the whole experience.

Everything about my stay was seamless—check-in, parking, the service, the room, and every detail in between. This hotel far exceeded my expectations. Zayla, the front desk receptionist, was an absolute ANGEL! She went above and beyond to make me feel welcome and truly set the tone for my entire experience. Her kindness, professionalism, and genuine hospitality are unmatched. I’ll definitely be returning on my next trip to Memphis!

Terrible Experience – Last-Minute Cancellation and No Compensation I had an awful experience with this hotel. They canceled my reservation at the very last minute, just before my arrival, without offering any proper compensation. Instead, they suggested a cheap motel that costs barely half of what I originally paid, which is completely unacceptable. This kind of unprofessional and irresponsible behavior completely ruined my travel plans. I booked well in advance and trusted that the reservation was guaranteed, only to find out that the hotel didn’t honor it. There was no apology, no refund adjustment, and no customer care at all. If you’re considering staying here, think twice. This hotel clearly doesn’t respect its guests or commitments. Absolutely disappointing and not worth the risk.

The front desk attendant did not have a very good attitude. He did not seem eager to please the customer. The room, which was on the 8th floor, had a lot of environmental noise, the pool ,also on the 8th floor, kept making a gurgling sound that kept my spouse awake. Also, the hotel's laundry was either on the same floor or nearby and noise was being made by the machines. I could feel the floor shake on the spin cycle. The room was clean but needed repairs here and there. Only stayed one night.

Friendly reception, clean courtesy front desk. Rooms comfortable. Morning breakfast tasty. Option available. Service may be slow. Don’t be in a hurry. Parking easy. Good location. Walkable to everything

Double charge for accommodation still waiting for refund!|Stayed here 3 nights as part of a multi destination holiday, all paid up front as part of the holiday, presented the voucher at reception on arrival, authorised $75 on arrival. When checking out told all sorted by Layla, asked for print out of bill, discovered charged for accommodation $412.95, Layla the Front Desk Specialist said it would be refunded, spoke to Keenen May Duty Manager on shift he said he would sort out the refund circa 10 days. No refund almost a month later, travel agent emailed Keenen who apologised and said would process the refund, still not happened and no response from the hotel. 2 issues I only authorised $75 payment and they took $412.95 without authorisation definitely not good. Secondly Charged for accommodation we had already paid for and provided proof of payment on arrival and with Keenen, promised a refund several times by the hotel but no refund! Seriously avoid the hotel the staff are incompetent and fail to deliver what they promise.

Love Love Love!!!! This hotel was everything! The staff… ALL of them were top notch! The retro decor was sublime. Parking garage was convenient. Walking distance to Beale street and other amenities. Can’t wait to go back!

I'm going to keep this short and sweet: It's not worth the money. I did a staycation and checked out the very next day. As I was checking out, I heard one staff member tell another that I was the second early departure of the day (it wasn't even 10 o'clock yet). Aside from the room not being clean (that's dust in those lamps and I don't know what on the floor), it had a slight smell of mildew that got worse as it rained. It's pet-friendly, but the only nearby spot to walk your pet is in the park a block away; which is not ideal after dark. Worth noting, their social media pictures (kudos on the diversity though) show people with drinks -- there is not a bar in this hotel. Only a diner that is not affiliated with the hotel, and wasn't open for dinner the evening of my stay. The staff was very nice and the complimentary hot breakfast was appreciated. But this isn't a hotel I'd recommend to anyone.

I recently stayed here for 3 nights. I booked through Expedia and got a solid rate, close to $190/night for 2 queen beds. I was able to get checked in 4 hour early for $25 which was helpful after a red eye flight. Close proximity to Beale street. There is a breakfast spot right next door which was solid. Close Uber to the National Civil Rights Museum. Graceland was just 10-12 mins away by Uber. A gentleman named Rafael at the front desk was helpful throughout our stay. Would recommend to anyone staying in downtown Memphis.

Thank you Mariah Madison for excellent service upon check in with great personality and speed. Also thank you Derrick Flemming for wonderful customer service for bringing us extra supplies and providing suggestions for places to see and go in the area. He was very professional!! I will most definitely recommend this hotel for its clean environment and friendly service. And I will stay there again on my next trip to Memphis. There were 6 of us traveling together 1/7/25-1/12/25

I loved the vibe of this hotel! Great location and it was decorated so cool. I really enjoyed the shower as well! The only thing I thought was weird was they only gave me one free breakfast to the breakfast restaurant downstairs even though I booked it for three people.

No food options provided by this restaurant. Poor or no maintenance! Room was not clean. Staff at the front desk uncaring and or no professional management skills. Do not recommend this facility at all!

Great location and a real funky vibe to the place. The front desk manager was amazing - Mariah has the patience of a saint and operations manager Lezara could not have been sweeter and more helpful. Thank you for a great stay!

TL;DR. The staff is friendly and helpful. The rooms aren't very clean though. Floors and bathroom are dirty. The beds were clean at least, or that's what we are telling ourselves. When staying here it was post COVID and it did seem the hotel was short staffed. We arrived around 4:30 and our room wasn't ready. We waited at least 30 minutes downstairs enjoying a couple of beers in their lobby. After an 8 hour drive, this wasn't a big deal, as we were happy to be out of the car. When we requested a third set of towels, they were enthusiastically delivered within 2 minutes. No one makes your bed, gives you fresh towels or empties your trash between days. Not a huge deal for us. They have Aveda shampoo, conditioner and bar soap. When the room was ready, it wasn't very clean. The floors especially seemed unattended to. The beds were made but the sheets didn't smell of bleach which I have grown to expect. The toilet was clean. The shower could have been cleaner by other hotel standards. Where the room fell really short was with the floors. A toe nail in the corner. Dried something on the floor and generally appeared to have been swept, vacuumed or mopped. We never go barefoot (or in socks) in a hotel so we lived with it for our short stay. Because of COVID, I am leaving 3 stars, otherwise it would be 2.

The hotel charges extra fees every night you stay. I have 400 + charges and front desk help Carla is very condescending and rude when addressing customer concerns. Why would anybody stay here?

Absolutely Horrible. I spent three nights here for a BBQ festival that I was competing in this May. I checked in on Thursday afternoon, and the hotel appeared a bit run down. I left to help the team set up on the river to cook on Friday. When I returned to the room, I went straight to bed and had to leave very early Friday morning for the river. When I returned late Friday night, there was no hot water, so I took a cold shower. I was nasty from smoking BBQ. I called down after my shower, and a maintenance guy came and looked at it. He left and came back to tell me he wanted to move us. I was already in bed and told him that I would move in the morning. The next morning at 6 am, I went down to get a new room. When I returned to the room, my son had taken a hot shower, and I ran into a staff member who said they fixed it. I took the new keys down and stayed in the same room since the staff member told me it was fixed. After cooking and sweating from 7 am to 9 pm, I was looking forward to a hot shower. My son and I ordered a pizza, ate dinner, and I headed to the shower. COLD AGAIN. I called down and told them I wanted to speak to the manager in the morning and that this was asinine. At 10:30, a guy came to the door and offered to move us, but I was already in bed, and our stuff was not packed. I WAS TIRED AND DIRTY. This morning, when I went to the front desk and asked for a manager, the girl said she was the manager. I explained my stay and wanted to know what the hotel was going to do about my miserable experience. She walked away, and when she returned, she offered me points. I told her that points wouldn't be acceptable. She asked what I wanted, and I reasonably asked for a comped evening of the three. She walked away again and returned to offer me a free evening. While adjusting that, she also stated she would take care of the $66 for parking. I replied with a big thank you. When she handed me the receipt, the parking was comped, and she had taken $50 off one night. When I asked where the free night was, she said that the $66 and the $50 equaled one night. The first night was $116.85, and the next two nights were $156.75 each. She chose the cheapest night and didn't follow through on her commitment. She tried to contact maintenance and have them check the room, but after waiting for a considerable amount of time, she gave me the General Manager's name and said I would have to deal with him. This is the worst experience I have ever had at an IHG-affiliated hotel. I hope the GM steps up and does what's right.

**THEY DO NOT PROPERLY CLEAN THE SHOWER DRAINS SO YOU STAND IN STAGNANT WATER WITH HAIR, SOAP SCUM AND MILDEW.** The pictures of the hotel had us really excited for our late night stop in Memphis. We entered town late and were happy to feel safe in a secured parking garage with keycard entry necessary to enter into the hotel. Once we had checked in to our room, we noticed our toilet would not flush. As it was nearing 3:00AM and we had been on the road for 16 hours, we decided to address it in the morning before checkout. Once in the shower, I noticed the water was not draining. It had a cover that I easily pulled up to reveal globs of hair in a white jelly-like substance and yellowish-orange biofilm buildup. Once again deciding to address it in the morning, we went to bed. The AC refused to set to anything below 75 degrees yet when we woke up, or room was 59 degrees. Upon checkout, we informed the front desk attendant of all of the above. She simply said, "Okay," and sent us on our way. Biggest pro? Security and location. Cons? Literally everything else.

This place is HUGH, got greeted like I was a criminal. Stand back! the check in guy says to me. Not a good impression. Yes, a lady was checking out, but I just walked up to the counter and got assaulted with harsh words! Ouch! Rooms are mid century modern. Very clean, view of roof tops. 2 elevators are your access to the 8th floor. One broke down this morning. I'm glad I got out early. All these folks leaving today using only 1 elevator will be challenging. Clean hallway carpets. Great service staff. Asked for missing coffee cups and got them brought up in a minute! 5 to 6 to 7pm called the kitchen with no answers. No room service tonight! Only one luggage cart for too many folks. We had to bring our luggage without a cart. Took several trips to the 8th floor, very tough. Located on BB king Blvd. Iive music downstairs. Allows dogs with no dog walking area. We had to walk down a busy street 2- blocks to a small park. Was a great spot. Lots of traffic very tough on our dog. A great spot for couples. Families would enjoy the pool on the 8th floor. Very nice, not for us.

A former motor lodge that was the first Holiday Inn in Downtown Memphis in 1963. It features 119 guest rooms, remodeled, outfitted and furnished in the style of InterContinental Hotels Group's chain of small, boutique, lifestyle hotels; a renovated lobby and restaurant with a local chef; and a pool with cabana bar on the eighth floor. While the restaurant is still not finished and the pool area is semi-finished, the rooms are well decorated and fitted in with retro-styles themed and finished off with a new comfortable bed. Wood floors instead of wall to wall carpet (bye! nasty carpets). All in all, my stay is comfortable and didn't run in to any problem which I had expected since I found out that this is a new hotel. The building itself isn't new and in fact listed in the National Registry of Historic Places. How's that for a piece of history! I'm just glad I didn't encounter any ghost. :p

I would like to make it known how happy i am with your hotel and staff at Hotel Indigo in Memphis Tenn. I was there over the weekend and had a problem with Priceline either cancelling my reservation or never making it. After learning that your hotel was sold out, I was on the phone with John at Priceline for 4 hours with John @Priceline all to be told in the end that it was my problem and that they would refund hotel cost leaving 2 women stranded in a foreign city miles from home. I have never been put into a situation like this before. I was panicked, and scared as it was now 11pm. Three of your employees worked together to make a room available even though hotel was sold out. I hope you will take the time to honor these three woman in some way for going above and beyond . MS. Carla front desk Ms. Lakena night auditor Ms. Taritsa cleaninf Thank you Lynn Martin clean2th 32@aol.com

I booked this room for a surprise staycation for hubby's 40th birthday. The hotel clerk who checked me in was incredibly accomodating; she allowed me to come a little earlier than check-in time so that I might decorate the room while he was working. We finally made it to the hotel late in the evening and were both tired from a long day. As we prepared to go to bed, I pulled back the pillows and saw hairs on the bed. We requested new sheets and changed them before settling back in. I also recalled that when I came into the room earlier, there was no smell of disinfectant; I checked in only an hour after checkout, so there should have still been a "clean" smell. After changing the sheets, we wiped down every surface and handle with Lysol wipes. The mattress was incredibly firm, so I didn't really rest; I just need a softer mattress to sleep on. The rest of the stay was fairly uneventful. COVID Measures: The hotel says they clean everything according to COVID protocols, but I can't vouch for that. The restaurant was closed, so they offered grab-n-go breakfast; we didn't partake but explored downtown restaurants for our meals. The elevator limits occupation to 3 people at a time, but the small space allows for no social distancing; the limit should be 2 or family members.

I wasn't sure if I should give it 2 or 3 stars. This room was booked for me by my boss, as I was traveling from out of town for a work event. Upon arriving, I checked the hotel's Yelp and was appalled to see reviews complaining about dirty sheets. I pulled back the sheets in the bed and found dark black stains, brown stains on pillowcases, and hairs on sheets and pillow cases. I requested to be moved to a new room. After denying their requests to provide me with clean sheets, I was moved to a new room. The new room had clean, unstained sheets and no hairs to be found. The room was nice and cold, but the hotel hallways were very hot and humid -- guess they have the air turned off? I probably wouldn't stay here again if I c

Overall decent stay. Hotel is dated, but room was cleaned and great customer service at front desk. Beale St. 10 minute walk, bar and restaurant downstairs. I would definitely stay here again!!

Honestly, I'm giving this hotel a 2-star based on the great level of customer service Ericka gave. The hotel cleanliness and optics of the pool was cringeworthy. Upon first scan of the hotel property and room, it appeared to be on the up-and-up. Once I dug a tad bit deeper, I was in awe. Memphis was a stop on a long trip from DC to Dallas. I'm very tired & hungry at check-in. Ericka let's me know that room cleanliness is guaranteed and to notify them if not up to my standards. I check it out and found some black something under BA sink and shower floor is grungier than preferred but I figure, these are minor infractions that I can fix. (I carry cleaner with me at all times.) I go out walking to look for food. There was a basket a game letting out so this hunt has taken longer than expected. I return to room, eat, and happen to pull comforter back to disinfect the sheets (because of bathroom infractions) and I see unclean sheets. I stood in shock for at least 3 min pondering my next steps. I have an early morning, it's already late, and I'm beyond tired. I sprayed sheets soaking them in Lysol, put on a hoodie over my head and most of my face, and curled in the cleanest corner of the bed. I showered super good in the am and got TF out of there. Oh, and there was trash in the stairwell of the garage. Notified front desk; still there in the morning.

The hotel is clean and modern! I love it.. Just check out my pics..The location is great! You are super close to Beale St, clubs and restaurants!

Okay . . . Spent two nights here checking in on its 90th day being open. No restaurant yet, expected May 1 of 2019 - and I was aware of that before booking. That doesn't enter into my rating. Just an FYI for you. Plus is I need to use my room key to operate the elevator; a minus is there's no water in the room, no bottled water in the room and none for sale in the little marketplace in the lobby (sold out). Therefore late one night I had to head out to a corner store - you know, the kind where the cashier is behind a glass box - for water. Not for sparkling water or for flavored water or a particular brand of water: for water, as my only other option was to drink tap water. Plus is the rooms are crisp and clean. I'm a fan of Hotel Indigo decor. They stay away from rugs and have hard wood or fake wood floors and tend to have a simple decor which I think is nice. Minus is the shower is very low pressure. It's a lovely looking shower and bathroom but the pressure is so low it took a bit of time to get my hair wet and certainly to rinse out shampoo. I must remember to take a video to post for reference. Would I stay here again? I don't know. That's the best I can tell you. I'd give it another chance but probably not right away, and it would depend on how much a night at the Peabody would set me back.

I love this hotel. It's centrally located and pretty eclectic. The staff went above and beyond the call of duty for us. The hotel is clean and there is a pool right in the middle of it! Richie, the hotel manager, is so accommodating and kind. We couldn't find an Uber and he and out of his way to help us! The little restaurant that is attached is so good too. I will stay here again. The beds were comfy and I just love the decor. 5 star, in our book.

Great location, clean, and staff was super courteous! Also, thank you Lakenya for dealing with my friends & I after a night out on Beale Street. You are awesome!

I've seen a lot of negative reviews here, and I just wanted to review and say I had an incredible stay here during a fun bachelorette weekend. The hotel staff were so lovely and accommodating, the decor was adorable and stylish, and the rooms were spacious and clean as a whistle. They don't do turn over service automatically, due to covid, but if you're someone who needs fresh towels and your bed made during your stay, all you have to do is request the service. The pool area is so cute and the hotel bar/restaurant is AMAZING (shoutout to Nick!)! The balcony off every floor is awesome too, with skyline views of Memphis (and the sunset over the Mississippi from the 10th floor!). It's a good location that is walkable to any downtown attractions and restaurants. I recommend this hotel to anyone visiting Memphis!

I was woken up at 8:30 am by room cleaning services. She even opened the foor. Isn't check out time until 11 am first of all. And second, in a decent hotel like this one (in downtown Memphis) don't they have the technology or the logistics to know who has checked out? Front desk man this morning was snapy when I asked questions. Not happy. I was expecting better.

I was driving cross country, booked this hotel in advance knowing we'd need the stop and rest. We were so looking forward to sleep when they called us FOURTEEN minutes away from our arrival, after we had driven 880 miles that day to tell us they "accidentally gave our room away and all of Memphis hotels are booked." My kids, dog, and myself were pretty upset. I showed up thinking it had to have been a mistake seeing as how I had a NON REFUNDABLE RESERVATION, but no. The room Was definitely given away just a few minutes before we arrived. And all of the hotels most definitely were booked, we had to drive an additional 60 miles back out of the way just to find a hotel. Horrible service, I most definitely would avoid if you could.

This little spot is family to IHG so I knew staying here would be cool! Atmosphere: right off of BBKing Blvd and in the heart of Midtown. Very close to the hospital I was frequenting. Walkable distance to some great food spots. During my weeks there I felt safe. I only had one incident that I questioned. I came in about 11p one night, pulled outside the front of the hotel vs going into garage and ran into a gentleman who wanted money. Soon as I hit the alarm on my truck, he was gone. Thank Goodness for vehicle panic buttons. Anyway, Garage has key entry & exit for vehicles which is great but the $20 night fee is ridiculous. It's not a resort. Why are we paying that price nightly again? Once inside, computers available for usage, snack area & drinks available that can be charged to your room. No continental breakfast which is disappointing. Staff was friendly. Rooms a decent size with small fridge inside. Weather was a little bad my last trip & cable was out for days so I read a book when I wasn't at the hospital. It was fairly quiet. A few days kids would roam the halls and be super loud but they are kids. That's a parenting issue to be addressed. Overall, I like the funky decor of Hotel Indigos and certainly liked the location of this one. When back in Memphis, I'm sure I'll stay here again.

Room Was filthy and management was totally non-responsive for a month. Finally refunded after reported to health department.

Quite a few things wrong with my experience here. Booked a King room, got 2 queens! USB charging ports did not work. Shower doors would not close (had to use my foot!). Woman at front desk must have been new because she had to keep walking to the back to get answers to my simple questions! This hotel IS NOT up to IHG standards. Would definitely not recommend to people visiting Memphis !

This hotel is amazing. From the time I walked into the lobby to the lobby I was impressed. The decor is retro-modern , the room was so nice, large, clean and all around adorable. The bathroom was excellent as well. The hotel layout with windows to the pool was so cool and the staff was great!

I have to say, the only good thing about this hotel is the decor and the pool. It was very inviting, but that is where it stopped. One of our rooms was supposed to be a king room, but they gave us a double queen. They had no king rooms available, so said we could move rooms the next day. We got to our room and pulled the covers back on one of the beds, and there were crumbs from food and hairs. The sheets had not been changed...disgusting. We called to the front desk and were told we could come and get a key to move to another room. I had to get dressed because they didn't have anyone who could bring them up. The second room was clean. They never mentioned us moving to a king the next day, so we decided to just stay in our current room. We were staying in two different rooms and neither one got cleaned the next day and one room had no coffee or creamer. I called down again to the desk and they sent up towels and coffee. Our rooms did get cleaned the next day, but they left our dirty glasses and didn't replace them. We also had no toilet paper. I once again had to call the front desk. This was a horrible experience. I would never stay at this hotel again. The only good thing was the nice pool area.

I've read all the reviews and am surprised by the different experience we had. Our room was clean and fully stocked. It is on the smaller side, but not a big deal. Our room, 1016, had one of the best showers I've had in a hotel. The little restaurant attached had really good food and served late for a Tuesday night. Everyone was very friendly. We didn't have any issues that we needed help with. If we had needed assistance from the front desk, I would hope that we would be more understanding than a lot of reviewers on here complaining about how long they had to wait. Almost every establishment in the country is short-staffed right now. Be thankful that the person you are waiting on is working and most likely doing the job of two or three people.

My previous comments/ criticism stands but I must add that upon receiving my credit card statement I discovered I was charged an extra day!! I notified the hotel and no one has responded!! Believe me, I will continue to call on this matter until resolved!!

Currently staying at this hotel now and very disappointed with my stay. First night there was a cricket stuck in my AC and so they had to switch my room. The second room they switch me in had a broken AC where the heater would not shut off. I went downstairs and called and they still have not switched me over or fix the broken AC problem. The front desk agent was on his phone the entire time and was texting during our entire conversation and gave me attitude every time I brought this to his attention. Horrible service and terrible room conditions. I would stay elsewhere.

We just had an awful stay at Hotel Indigo. I am in a wheelchair and this hotel is not especially wheelchair friendly. My wheelchair barely fit in the elevator with my husband. No one else could fit with us. The bed creaked the entire night and the mattress was horrible. My husband asked an employee to move a cleaning cart so that I could fit down the narrow corridor and she told him to move it himself. Her hands were full. Had she been polite about it it would not have been so irritating. After being on a long road trip to deal with a sick family member this was just an awful experience. I would not recommend this hotel to anyone who is disabled.

First things first...the pictures are very misleading. The rooms are not that appealing in person and are very small. We called today to ask for towels and were told, "you can come down here to the desk and get them." Really??? Were is the customer service! I will say the hotel staff that checked us in when we arrived were very nice. Will not return...definitely not worth the price!

Unfortunately, this has to be one of the worst hotels I've ever stayed at. My friend and I had a one night stay in Memphis and we picked this hotel because of it's proximity to downtown/easy drive to Beale Street and had good reviews. However, we had the exact opposite of a pleasant experience. After driving over 4 hours from Hot Springs to arrive into Memphis late at night, we were exhausted but excited to get to our room and Cassondra was super friendly at the front desk. However, when we got to our room we saw multiple issues with our room, including finger prints that we had to wipe down with Clorox wipes we brought. The biggest issue was the glass door to our bathroom, as it was difficult to open/close and we noticed it was off the hinge. When we tried to open the door, it completely cracked and shattered, scaring us that it was about to burst. This was a huge safety hazard, as the glass door could've exploded and cut our faces, feet, etc. so we immediately called the front desk to inform Cassondra about the incident. Quickly, we gathered all our stuff we had just unpacked, scared that the glass door could explode any second, and moved to a new room down the hall. Sadly, that room wasn't any better. We ended up having to wipe down finger prints everywhere again with our Clorox wipes, found trash/paper in our toilet that we had to flush, endure an odd perfume scent (indicating someone had just been in our room), plus request for new bedsheets from Cassondra as both our beds had stains, dirt, and hair. We waited over 2 hours for someone to bring us new sheets, but as it approached midnight, we ended up going downstairs to try to grab sheets from Cassondra directly. We could see in the Lobby she was the only person on staff, and there were a few other customers waiting in line to speak with her or check-in. She informed us that the security guard was already on her way to our room to bring us new sheets, but apologized that they didn't have enough new bedsheets to give us. We didn't want to stress her out any further, so took the trash bag she gave us to put our old bedsheets in and bring it back to our room to meet the security guard. Unfortunately, the sheets that the security guard gave us were only: 1 top sheet, 1 fitted sheet, and 2 pillow cases for the TWO beds we had reserved. No blankets, so my friend and I ended up having to go back to our car to grab blankets we had luckily brought on our trip to keep ourselves warm. And unfortunately, my friend couldn't sleep well on her bed because the mattress was deeply sunk in the middle where she kept waking up every hour and slept DIAGONALLY across the bed to try to balance out her body. Despite me reaching out to the IHG Customer Service and creating an IHG case number ,and then calling Hotel Indigo' Memphis' manager, Anup Patel, multiple times, our issues were never resolved. I had called IHG Customer Service in hope they would refund our 1 night stay since we had such a terrible experience, and they said that conversation needed to be made directly with the Hotel Indigo property manager, which is Anup. Anup never came into the hotel while we stayed in Memphis, so I called him then the next day when I got his direct number from the front staff, and he did not pick up. Anup only picked up my call once 48 hours later when we were already out of Memphis, and he agreed it was an "unacceptable experience" and that "he'll do his research and get back to me." It's been over 3 days since our stay at his hotel, and still no call back. I understand that the pandemic has severely impacted hotel businesses and hours of staff, but that does not excuse the poor customer service we have received thus far. The only people who were kind to us were the front desk staff, doing their best in the situation they were put in, but I still do NOT recommend this stay to anyone.

My wife's friend recommended the Hotel Indigo, I was a little skeptical but it was great! The staff was friendly and super helpful, just a couple streets over from Beale St, a cool pool surrounded by turf so your feet don't get scorched, and a neat, clean, little fitnesses center with free weights, treadmills, stationary bikes, and a pair of pulleys with a bunch of attachments! We enjoyed it so much we booked a night at the Hotel Indigo in Frisco, TX for our next stop! Edit: my wife would like me to add that the staff really went above and beyond: front desk, management, and housekeeping!

Nice hotel but absolutely dirtiest place ever. Floors in lobby never mopped, absolutely filthy with dirty rugs. Carpet in halls dirty with spots everywhere. Floors in room not mopped, trash in the corner of the rooms and thick dust! Our socks were black from dirty room floors. Bathroom shower stall was so nasty, we had to use towels to step on while in the shower. Dirty towels left laying around the pool area all night. Management should be FIRED!

First of all, this place is trash. We arrived late on a Friday night to find someone already in one of the rooms we had reserved. We had to go down and get a new room my boyfriend and I. The second room for his grandpa had a leaking Ac Unit which the next morning they did everything in their power to not switch him rooms which I eventually was able to get happen. When I say his AC was leaking his entire floor was puddles to where if you had Sandles on your feet would get wet. Not to mention when they did move grandpa to the tenth floor I noticed the rain leaked in and soaked the entire hallway leading up to m grandpas new room door. Fucking nasty. We had a health emergency and asked for an extra two hours in our room if we paid and they said they would have ti charge us ALL EACH for a third nights stay and did nothing to help out us as their customer. Service is awful and front desk Woman was rude as shit. The only good thing bout this place is that there's a bar next to the hotel. We paid in advance for our reservation, yet our room was still charged for on our card for both nights no one would reach back out so now the bank is handling it.

After a 14 hour drive from NY on our road trip, we decided to stay in Memphis! I've never been before so, I was excited to be staying in the downtown area. We booked the room on Expedia and the reviews seemed good with 4/5 stars on that website. When we arrived, we definitely received that "Southern Hospitality" feel from the front desk to the housekeepers. We got our keys and headed to the room. Everything was dirty in the room like someone JUST checked out! We went back to the lobby again to get a new room. No problem right? Wrong! We walked into the new room which seemed as if they cleaned it but as I looked around it was still dirty!!!! Little hairs around the sink, a stain on the sheets, a used bar of soap left behind (SO GROSS) & no bags in the garbages. I'm honestly annoyed at this point! Definitely will not recommend!

Poor service. Restaurant closed. No room Service. Called for towels and waited 20 minutes then went down to the fro t counter and was rudely told the person delivering them was on break. Save your money - go elsewhere. Not worth it.

The worst! Dirty! Loud! And the front desk called us at 3am. It woke up kids and we ended up leaving.

Really di sappointed. I was willing to look past the fact that my entire hall smells strongly of mildew...like, bad. like it smells like it flooded inside or something. But then my room has a locked thermostat that will not let me adjust it. It was hot and in the mid 70s today and the thermostat is set on heat and will not let me adjust the temp or turn on the air. It says "restricted." So I call the front desk and there's nothing that can be done until maintenance comes the next day. I'm only here one night so that doesn't help. I can't stand sleeping in the heat. I would be so low maintenance in a hotel room as long as I had wifi and air conditioning. This is a fail. Would never stay here again. Also this place is WAAAAY subpar other Hotel Indigos I've stayed.

The wife and I stayed here for my birthday weekend in Nov. 2020. It was a last minute surprise because she didn't know what we would be able to do due to COVID. The room was alright. It was advertised as a king sized bed...felt more like a queen. We sleep in a king at home and there was noticeably less space. The AC was loud but the room stayed at a comfortable temperature. We had to request new sheets because the sheets on our bed had hair in them. We didn't smell any cleaner when we walked in so we couldn't tel if the room had been cleaned from the previous guests. Not a bad experience but not a great experience either. It was just ok. Maybe a little overpriced but I guess you pay more because it's downtown.

I was actually impressed upon first arriving to the hotel because it looks great, however, the staff and general manager's service were less than desirable. 1st, on Sunday 11/15, the fire alarms were triggered early in the morning and all guests were forced to evacuated using the stairs (for me, I was on the 9th floor, so you get the picture). After walking down 9 flights of stair to the lobby and sitting for a while waiting for the fire department to figure out the issue, I noticed several guests began to go back upstairs, but no member of staff bothered to explain the situation, whether it was a false alarm or not, or even if it was safe for me to return to my room. I overheard a man who worked for the hotel say he accidentally set them off while giggling with two other guests, to whom he offered an apology for the inconvenience, but not one member of the staff came over to speak to me or the other guest that was in my room. We both had to walk back up 9 flights of stairs to get back to the room. I noticed we needed towels when I got back upstairs, so I called the front desk. We weren't requesting service - just towels. I was told by the front desk that "housekeeping is already on their cleaning route, so you will have to come get them from the front desk (which is confusing because if they are on their route, that would mean someone is on the 9th floor- why couldnt they bring us towels???). I did not argue, I simply went back down 9 flights of stairs for the SECOND TIME, and back up again after getting the towels. There were 4 people at the front desk and no guests in the lobby, yet no one thought it would be nice to bring the towels to us. On Monday 11/16 as we were packing to check out, a front desk associate came to the room at 12pm to ask if we were still checking out, as check out was at 11AM. I originally thought it was 12, so I quickly apologized for the oversight, and assured him we were rushing to head down and check out. Less than 5 minutes later the general manager (Bill Marvel) comes knocking on my door. When we opened the door, he accused us of smoking in the room, which was a lie. Furthermore, if I had smoked in the room, why would I be so quick to open the door?? I found this to be extremely offensive because he did not knock or check any other rooms. He came to my door making accusations, and when my roommate proved him wrong, he never even apologized for the mistake. He followed up with asking "So are you about to check out or not?" I could not get my things out of there fast enough. This incident has still been bothering me because we were racially profiled. For a white man to accuse two black men of smoking (which I would NEVER DO ESPECIALLY in a hotel room) with no reason for suspicion, it feels like profiling, and in today's climate, you have to be careful how you treat people of color. Bill could definitely tell we were offended, yet he offered no apology and walked away from the door. I will never visit this hotel again. P.s. Don't be fooled by the restaurant that is advertised when booking because it is permanently closed, which had I known there was no restaurant or room service available, we would have booked elsewhere.

My husband and I randomly found this hotel after everywhere else being booked. Other than a few old building cosmetic issues and the hallways being a little muggy and hot(once you got into the rooms it was way better), it was absolutely adorable. It was a fun hotel. Not just plain white and formal stuff you get elsewhere. The lady at the front desk, Lamaria(I can't remember the spelling) was the best. Overly friendly in all the right ways. Made sure we were welcomed and gave us a great dinner recommendation. The room service phone number went to a voicemail so we aren't sure if that was working or not and the shower flooded a bit and wouldn't drain. When I had let the front desk know about the shower, both gentlemen that were there were very apologetic and again overly friendly in all the right ways. I didn't catch their names. If I'm ever in memphis again, I'd be happy to stay here again. Also, If you're 6'6" like my husband, the showers are a bit short haha he had to bend a little.

I struggled with only rating the hotel with three stars, but I will explain. We made our reservation online and bought the parking package. When we arrived the staff was very nice and helpful, the lobby is very inviting with great music playing. When we get up to our room (a king room), it is a little small, but you really have to think about it to notice, it is designed and decorated beautifully. The photos on the website are pretty much dead on. The shower is a little smaller than we anticipated, but, it is a very comfortable room. The hotel's location is great too. Downtown, but away from the crowds. easy access to everything. The pool area looks great but it was a little chilly during our October 2019 trip. Now the other foot. The Direct TV went out several times, you can't blame the hotel other than the fact that they use Direct TV. We were told that the restaurant in the hotel was good. We were under the impression that they had room service but noticed later that it said coming soon. We ordered burgers and fries and an appetizer. The name escapes me but it was made from Popcorn, jalapeno cracklins, honey, herbs and bacon. It was white popcorn, about 10 cents worth, dehydrated jalapenos, a tiny bit of honey, just to make it sticky, no herbs, no bacon. This costs us $5.00. The burger bun was rock hard, so we do not suggest the restaurant. The next issue. When we went to plug the hair drier in, in the bathroom, it was hard to plug in, when she pushed it in, the entire room went black. The whole room runs off of the GFI in the bathroom, she reset it in the dark and noticed plastic that seemed to be broken off in the outlet. This could be from a guest, or from the hotel not wanting it used. The hair drier worked fine in the room. We told the desk when checking out and they said they would put in a maintenance order in. The reason I dropped to three stars is one thing. On the morning that we were checking out my phone alerted me that the hotel had charged me $20.00. Only the fact that my credit card alerts were on let me know this. When checking out, I asked about it and she told me it was for parking. I told her we had the parking package and she quickly said, oh yes you did, look at that, and took it off. My feeling at the time was that the charge was intentional and would have been collected had I not noticed. I am a skeptic by nature so, I thought I could be wrong, then I read reviews with the same thing happening. Watch your bill! But, I could be wrong and it is a great comfortable, beautiful hotel otherwise.

Staff was friendly. But the room was a let down. The door to the bathroom didn't close all the way and you could see through a crack into the bathroom. Also there was no sound barrier. Shower was very small. TV was not working and cited weather so we were not able to watch tv. Location was great for the price, less than .5 mile from Beale St. Parking was straightforward. I will say we were given an accessible room (was not needed) so that may effect the bathroom size/layout.

Great place to stay staff is amazing manager was superb. Would definitely recommend staying at this hotel

We stayed here for 3 days this past weekend and not once did out room get cleaned by housekeeping. There was one day we were in our room until about 4 but the other days it still was not touched. No clean towels are nothing. We asked the front desk for toilet paper one night and asked if there was anyone to take it up to our room and they said no they didn't have anyone working to do that. Most of the ladies at the front desk are nice and personable but this is a VERY poorly run hotel. There are much better hotels in better parts of the city- do your research before booking here. This hotel needs a management overhaul on how to run a facility.