Hotel Indigo Shanghai on The Bund

Hotel Indigo sits in an incredible location right on the Bund and 7mins walk from the river cruise station. Our premier king room was wonderful with floor-to-ceiling windows, bold floral carpets a super comfortable bed and a bath and shower that offered full reviews of the Huangpu River. The cherry on the cake was attentive service and the nearly rooftop deck bar ... the perfect place to watch the sun set over Shanghai. Highly recommended.

Management needs to pay attention to the upkeep and service of this hotel. I was very impressed when I visited the place for dinner in 2019. But, our recent stay there in May 2025 was much less than ideal. We were in the hotel three separate times and stayed a total of six nights. One "automatic toilet" didn't work. The workman came but couldn't fix it. The air conditioning system had to be shut off by another workman, only to be repaired by yet another engineer. The rooms and hallways and the whole hotel inside were dimly lit. The elevators didn't sound or light up adequately so I was sometimes lost. The young waiter on the sixth floor (breakfast) did not make a reservation for us for dinner at the CHAR Restaurant on the 29th floor as he promised. By the time we showed up, we were told that we could only sit at the table at the entrance. After hemming and hawing for a while, they reluctantly let us sit inside. They said that they were fully booked. But, throughout the night on May 20, the restaurant was essentially empty and we were just one of a few tables occupied. I wonder why the restaurant needed to lie. Also, the hallway smelled musty and greasy food. The views outside were excellent and that was about it.

Overall experience was excellent. Very helpful staff on reception advised us on availability for a second night, and kept me right with our stay. Views from river view room and the bar were amazing. Food in the Quay was great for families and lots of options for kids and adults. Char restaurant was extremely overpriced so we decided not to dine there. Only slight downside was the rooftop bar on Friday/Saturday/Sunday evenings requires a charge for entry which was not advertised anywhere. It was abit off putting as hotel guests would assume they have access to this facility without additional cost. However Would stay again!

We had an awesome stay at Hotel Indigo in May. The view was amazing, the room was super comfy and stylish, and the location couldn’t have been better for checking out the city.Breakfast was tasty with lots of choice, and the staff were all great. Big shoutout to Henry at the front desk – he made us feel really welcome and was super helpful when we had a little issue.Also don’t miss their rooftop bar, delivering Shanghai’s iconic skyline with a well crafted cocktail on top🍹Would definitely stay here again!

Had a wonderful stay at Indigo Shanghai! The room I stayed in had an amazing view on the Bund. Spacious, super tidy and clean. Don't miss out on the bar on the 30th floor, they have very good cocktails and an even better view. The staff was very nice and helpful as well. I will definitely come back!

I had a very disappointing experience at your hotel due to a lack of clarity and communication from the reception staff regarding the payment process. Upon check-in, the receptionist made a serious mistake by not explaining the charges in advance. She simply handed me the card machine and charged the full amount to my bank card—including the room rate and a deposit—without any prior explanation or providing a receipt. When I raised the issue, the hotel staff informed me that the general manager refused to resolve the matter by refunding the incorrect deduction in cash. This response is completely unacceptable and reflects very poor service. As a foreign guest, I felt unwelcome and unfairly treated. I don’t recommend anyone to this hotel

An all together quirky 5* hotel with whacky design rooms in kaleidoscope of vibrant colours and tasteless furniture. ||The roof top bar is lovely with fabulous views of the river and surrounding vista but our group all found the manager of this establishment abrupt, rude, arrogant and money hungry hounding us for 2 G&T’s and a Diet Coke for a staggering 360 rmb. He barked out the prices of each drink as if he was making it up as he went along…we took our business elsewhere for the three nights we stayed. ||The breakfast is a 7 out of 10. You’d have thought in a cosmopolitan hotel in Shanghai they could master European style breakfast but sadly alas it’s as poor as Beijing, Xi’an and Chengdu. ||In the reception the staff are very helpful.

We stayed for 2 nights and were excited to be on the Bund, but the location was not as expected. We also experienced an unfortunate situation with the water pipes pressure being reset, which resulting in a borderline dangerous situation when I turned the water in the bathroom. The hotel's response was OK, but I was surprised and expected more for a hotel in this star range. The design was also a bit tired, and is in need of a renovation and upgrade. Will definitely not be returning.