TEO BOON H.
Google
While the property offers exceptional river views, comfortable bedding, and quality bathroom amenities, the overall experience was inconsistent. Guests should be aware that Wi-Fi connectivity and in-room entertainment are subpar, and modern conveniences like Bluetooth speakers and alarms are not standard in all rooms. It is highly advisable to bring your own universal adapter.
Furthermore, sound insulation is poor, resulting in significant disturbance from outside noise. Regarding dining, the rooftop bar offers a stunning atmosphere but is let down by slow service, and other on-site dining options feel disproportionately priced. Unfortunately, the breakfast service struggled to maintain food temperature. Most notably, the staff interactions lacked warmth and engagement, falling short of the expected hospitality standards.
The hotel staff will immediately charged full amount + a deposit (RMB800 daily, based on number of your room nights) when you check in and without informed you in prior. You will only noticed after the charges went thru. When check out, they will not advice how the refund process will be.
There are other better hotel options with the price you will pay for this hotel.