Hotel Indigo Shanghai on The Bund

While the property offers exceptional river views, comfortable bedding, and quality bathroom amenities, the overall experience was inconsistent. Guests should be aware that Wi-Fi connectivity and in-room entertainment are subpar, and modern conveniences like Bluetooth speakers and alarms are not standard in all rooms. It is highly advisable to bring your own universal adapter. ​Furthermore, sound insulation is poor, resulting in significant disturbance from outside noise. Regarding dining, the rooftop bar offers a stunning atmosphere but is let down by slow service, and other on-site dining options feel disproportionately priced. Unfortunately, the breakfast service struggled to maintain food temperature. Most notably, the staff interactions lacked warmth and engagement, falling short of the expected hospitality standards. The hotel staff will immediately charged full amount + a deposit (RMB800 daily, based on number of your room nights) when you check in and without informed you in prior. You will only noticed after the charges went thru. When check out, they will not advice how the refund process will be. There are other better hotel options with the price you will pay for this hotel.

I was there briefly for one night for a quick business trip near the Bund. The hotel check in staff, Carol, gave me an upgrade to the river view room, which is super nice, and also offered to add wechat for any additional services or checking feedback after stay. Breakfast is delicious with beautiful Bund view. The bed and the hotel room is also very comfortable with unique and beautiful decoration. The wifi was also very good. I had an online meeting through Microsoft Team in the room with no issues at all. Overall, I had a very good experience and definitely would consider staying here again during my next trip in Shanghai.

Had a comfortable 5 night stay. The hotel has amazing views of the bund and we were in a river view room with stunning views of the pearl oriental tower and Shanghai tower.||The rooms are comfortable without being spectacular. Designed in the same style as other indigos showcasing local flare. However I found the room to be poorly maintained as some of the power sockets were beginning to come loose and our toilet seat (electric toilet) seems to be broken as the lift button didn't work. The room was still of a decent size and very clean.||The hotel also has a good size indoor pool though it was a bit too cold to swim during our trip as well as a fantastic gym with sweeping views of the river. Good equipment and reasonably heavy weights for a hotel gym. Was open 24 hrs but I did find out strange that the bar bell is taken away during unmanned hours and put back the next morning.||The breakfast was probably the most disappointing part. Doesn't show case the culinary sights of Shanghai and perhaps the only redeeming feature was the wonton and noodle station.||Location wise, beautiful views however there wasn't a metro station nearby which meant lots of walking. Taxis are affordable so not a deal breaker.

Mr Jim at the Front desk was the best staff I met and being served. He is utmost helpful and fulfilled his role excellently. Ms Jenny who is the leader at the Breakfast Cafe is another fantastic staff who served me during my breakfast times a most wonderful one. All the staff are simply helpful and friendly and polite. Will come back again . Thank you very much.

Fantastic view but personnel at the reception was not accommodating my request to have a river view in spite the availability and the similar price (my room was booked for city view by mistake) . I was staying in this hotel first time in 2018, and I was exciting to repeat the nice experience I had that time with wonderful view on the Bund but this time the experience was bad. Hotel is also getting old as the maintenance is bad. Very cold in all common areas. Poor breakfast.

Enjoyed a friendly welcome at reception along with a no-quibble upgrade of our room when the one we had booked was not available. The room was very spacious and comfortable with a lovely view over to the towers in Pudong.Location wise there is a nice shopping mall close by and easy access to the river cruise terminal. Traffic in the evening makes it difficult to access The Bund area quickly but there is the option of walking. We found the pool to be a little disappointing. Great view but very small and with any more than 3 people swimming it felt crowded.Breakfast selection was pretty good and the staff were warm and friendly. A special mention goes to the gentleman making the coffee to order. He was so nice and made us feel very welcome. Would be happy to return again.

I stayed here as part of a business trip. The view of the Bund from the bar is something else. The rooms are fantastic but you will pay a little more to stay here. A lot of places are within walking distance and I would recommend staying here. One word of caution is to avoid aaking the reception to book a taxi to the airport, they call a local who charges more than they should....

The hotel is nice, location is quite good and city view may be amazing ( depending type of room), otherwise there is a rooftop bar with Amazing view. However, I was shocked to be in Shanghai and don’t have Bluetooth connection in the speaker nor way to connect my own device to watch TV. The TV proposed is manly in Chinese, few channels (like 15 in total), 2 in English and 1 in Spanish. In terms of basic technology it is quite poor. Instructions when check in are really limited. I am IHG member and everywhere treatment is special.. but nothing here. I guess is a language barrier