Catherine W.
Yelp
March 2022 - STAY AWAY. We are not difficult or demanding people. I never leave reviews, and a laundry list of complaints on social media isn't my style, but I can't find anyone at corporate to hear my concerns.
This hotel is awful. If you want to step into the lobby and snap some shots for The 'Gram, have at it. Do that and then walk out. If you want to stay at a hotel with an expectation of a luggage cart upon check in for all your ski gear, housekeeping more than once in 6 days or the most basic of amenities (daily coffee with sugar/cream, fresh towels, non-freezing pool), then steer clear.
Staff was friendly enough when you could find them. We saw many staff simply standing around and chatting. There was a sign that said "request housekeeping." Upon check in, I did just that; I requested daily housekeeping. Everyday thereafter, I requested housekeeping. I had to do so from my cell phone, since the in room phone was decorative only. Our room was serviced once in six days - and only because my husband ran into someone in the hallway. We had to go to the pool and grab some pool towels to use. On the last day, housekeeping entered our room without a knock and got a fantastic view of my 11 year old's post-shower towel-off. Good thing she's cute, I guess.
Other issues - no TV/cable service; no ability to charge a coffee purchased at the attached restaurant to the room; strange lighting - glaring in some places, non existent in others. I hate to be so negative, but this place was a disaster at every turn.