Hotel Indigo Silverthorne by IHG

This is a very nice, modern hotel with close access to the bus stations as well as lots of food and shopping nearby. All the staff were friendly and the place is clean. A few cons is they do not have complimentary breakfast, but they do have a grab and go section that is reasonably priced. They also do not have a hot tub or sauna but they were giving reimbursements for using the nearby rec center.

Stayed here for a weekend with my husband. Overall it was nice, clean, and close to everything we wanted to check out in Silverthorne. A few things regarding amenities: The pool was not heated. The in room LED TVs are not connected to the internet whatsoever, so there is no way to stream to the TV in room. (The TV itself has the functionality to connect to your device via Bluetooth…which only works with internet connection) I tried to troubleshoot this with the hotel staff but they just kept saying they are trying to get new TVs. Parking: The parking garage is a public garage with no designated spaces for hotel guests. Saturday night I got back around 6 and the garage was completely full–it’s unmonitored so there was a massive line, requiring us to park across the street. Parking is included in their “Destination Fee”. Not a secured garage. The room itself was comfortable. We liked the soaps and lotions included in the bathroom and the towels/sheets were clean.

The management staff are top notch! We had several issues with reservations for our daughter’s wedding and Peter Matino made everything right! A lot of emotions were flowing because of the wedding and he kept a cool and calm demeanor thru the process. The hotel is beautiful and loved the lobby and bar/restaurant. Highly recommend

We stayed here for one night at the end of December while the kids did ski school at Loveland Ski mountain. Very modern, nicely decorated, and the beds are luxuriously comfortable! The room lighting could be a little brighter; it seems like they’re trying to maintain a certain vibe, but please, some of us can’t see well in the dark! The bathroom was spotlessly clean; we got the one with the bathtub, perfect to bathe the young kiddos in. The pool heating, unfortunately, was not working so we missed out on a swimming experience. They had free smores which my really enjoyed, roasting marshmallows outside in the front. The restaurant in the lobby was fully booked the night we stayed and they couldn’t accommodate walk-ins, so we walked down a few steps to the big food hall nearby (was not impressed by the food over there). This hotel does *not* offer free breakfast, and while our booking was free using credit card points, I would have booked a different hotel if I knew about this. Overall we had a lovely stay; if I had to pay for it, I’d book somewhere else with free breakfast.

All style, less substance. The hotel is pretty, clean and modern looking, but it seems that's all they spent their money on instead of focusing on things that matter to the guests, at least in my personal opinion. I booked through AAdvantageHotels portal, and like those that made Booking.com reservations, I was hit with undisclosed hidden fees upon arrival. Apparently, these fees must be exclusive to Indigo or something 'cause I've never ran into this problem with any other hotel bookings, but I wasn't aware of it until it was too late and I was practically forced to eat the cost or find another hotel and lose all my points spent on the booking. I am currently fighting with AAdvantageHotels to get the fees recompensated, but that's a different story. I don't understand how booking through 3rd parties would hide the costs but I guess that's a frequent problems that Indigo should address with those parties, and not surprise their customers when they show up. Now for the room, it looks nice and clean, but that's basically it. It lacks the features that my friends and I are looking for, like comfy beds, a bigger fridge and trashcans. The fridge is the smallest fridge I've ever seen in a hotel and for three people traveling, it just wasn't enough space to put our drinks and food leftovers. The trashcans were also very small, and by our first night, it was full, and the main trashcan in the room is not something that is moveable to be put out for the cleaning service. No hot tub. There's a pool that's supposed to be heated but is just lukewarm. No breakfast included, but I knew this when I booked so I won't knock any points on that, although reading what others have reviewed, paying for breakfast seemed like a bad deal. There are some pros however, like free garage parking, nice shower, and great location to food and services within walking distance. Also there's 24/7 hot chocolate and coffee. Overall though, if you're the type of traveler that likes a new, fancy looking place to sleep without much else, this could be for you. For us budget travelers who want more bang for our bucks, the provided amenities were simply lacking. The hidden fees upon arrival really sour my experience as well.

Such a lovely hotel but there was a dog barking all night in the room next to us and I had contacted the hotel through email and multiple calls requesting a partial refund and have not heard back in over two weeks. Insane to pay $400+ a night and not get a decent night of sleep before travel. Super displeased with the lack of attentiveness from the team. Had time to respond to my Google review but not contact me to make it right. Nice 👍🏼

Update: -- The property in their response wrote: "These charges are disclosed during the booking process and on the confirmation email". This statement is incorrect and deceitful. My confirmation email explicitly states: "Your reservation is paid with Booking.com. No further payment is required before the stay". This was confirmed by Booking.com Customer Service as they said all the applicable taxes were paid through Booking.com. Also, the very fact that I was unable to get full invoice from the hotel disclosing all the payments received from me, either directly or through Booking.com, shows extreme lack of transparency and puts doubts on the hotel claims. -- After traveling all around the world and being Platinum Elite IHG customer this was probably one of the worst hotel experience I had in my life. - The property charged my card with unexplained “local taxes” even though all taxes had already been paid through Booking.com and no further charges were due. Later, they failed to provide me with a proper invoice that would break down all the funds they received from me (Booking.com + these dubious “local taxes”). The staff couldn’t explain the charges. As I was constantly “greeted” with the response, “you shouldn’t have booked with a third party,” I felt the extra charge and the staff’s inability to help with anything may have been intentional in order to give the site I preferred for this booking due to strict limit on spending by my employer a bad reputation. - I have escalated these issues through Booking.com and IHG. - On top of all that pool access was the reason I booked this hotel in the first place, but the pool was not heated and therefore unusable. I don’t think customer service is in the vocabulary of this establishment.

I attended a conference in Keystone but stayed here. Less than 15 minute commute. My room was very impressive and well appointed. Good bed, very clean and easy access. It had everything. I was able to work in my room part of a day and relax at night. Restaurant was really amazing and fun. We had a large group for heavy appetizers and good drinks! Even with large group we could hear each other talk. Food was fresh and tasty! Parking was easy! Easy check in and check out. Santiago texted me throughout stay to make certain everything was okay. Very accommodating! Will return again for pleasure!

Dur to 1-70 being closed down we needed to stop in Silver Thorne for the night. Googled places to stay and this place popped up. Very glad it did. The $130 fee was reasonable and we were pleased with the "Boutique" Hotel. Very clean and quiet. The furnishings were very unique and refreshing. Parking was convenient. The only bad thing was that they didn't serve a breakfast of any kind. We would stay here again in a heartbeat as we make the trip from SW Utah to Denver and beyond to Nebraska several times a year.

We had a fantastic experience. Stayed here for a girls trip I was out on. We arrived in town around 1 pm. Stopped and got lunch. But still had an hour to kill before check in. I called to see if it might be possible to check in early. The front desk guy checked and he said yes that would be fine. Google took us to the back side of the hotel, the entrance was on a side street across from the parking garage. Front desk was very friendly and helpful upon our arrival. He gave suggestions for hikes and also chatted with us about cross country skiing which we were planning on doing. This location had a great location. Close to lots of stuff. There is not free breakfast. They were offering smores from i think 5-7 pm. It was not something we were interested in but thought that was a cool and unique thing they were doing. There was a restaurant down in the lobby area. They give you a tag to put in your car to park in the parking garage. There is not an extra charge for that. Rooms were modern with cozy beds. They had cozy looking robes available for use in the shower/bathroom. There was a TV in the room though we did not use it so not sure what was available to watch. There was also a small fridge. Front desk was again very helpful on our way out. I would definitely come back to this hotel if I were in the area again.

Stayed here one night and what a lovely hotel! Beautifully decorated, clean, great lobby, s'mores which were yummy at the fire pit! And Katherine at the front desk was delightful and very professional! The perfect, first face for any hotel. We will definitely be back!

We love this hotel! Fantastic room, lobby, outdoor area. The restaurant serves wonderful Mexican food and margaritas. The food hall next door and the deli across the street provide a fabulous location. Welcomed our sweet Clarence!

The entrance was a little hard to find. It's actually behind the main road, so you need to turn onto a side street and then that back road it's on. It's right across from the parking garage and I got a really close spot. No issues leaving my car in their entry circle while I brought my luggage to the room. The room was nice and the people working the front desk were friendly. My only issues were finding hairs in the room and housekeeping knocking on my door when I had late checkout.

Closed the bar on a Saturday night at 10:00 after a wedding!! Do you want to make some money in this business? You gotta stay open on Saturday til at least 1:00. The night manager insulted the bride, turned off the fire pit and threatened to call the cops. Paid over $300 for a room and bad treatment. Would not ever recommend this hotel. I ran restaurants and tended bar for twenty years. I've NEVER SEEN SUCH A SHIT SHOW!! Learn how to run this type of business for Gods sake or give it up

March 2022 - STAY AWAY. We are not difficult or demanding people. I never leave reviews, and a laundry list of complaints on social media isn't my style, but I can't find anyone at corporate to hear my concerns. This hotel is awful. If you want to step into the lobby and snap some shots for The 'Gram, have at it. Do that and then walk out. If you want to stay at a hotel with an expectation of a luggage cart upon check in for all your ski gear, housekeeping more than once in 6 days or the most basic of amenities (daily coffee with sugar/cream, fresh towels, non-freezing pool), then steer clear. Staff was friendly enough when you could find them. We saw many staff simply standing around and chatting. There was a sign that said "request housekeeping." Upon check in, I did just that; I requested daily housekeeping. Everyday thereafter, I requested housekeeping. I had to do so from my cell phone, since the in room phone was decorative only. Our room was serviced once in six days - and only because my husband ran into someone in the hallway. We had to go to the pool and grab some pool towels to use. On the last day, housekeeping entered our room without a knock and got a fantastic view of my 11 year old's post-shower towel-off. Good thing she's cute, I guess. Other issues - no TV/cable service; no ability to charge a coffee purchased at the attached restaurant to the room; strange lighting - glaring in some places, non existent in others. I hate to be so negative, but this place was a disaster at every turn.

TL;DR: Great hotel with excellent amenities and walkable eating options My son and I stayed at the Hotel Indigo over Spring Break in March. Despite being at 80% occupancy, it was extremely quiet and well kept. I was concerned about the reviews I'd seen when the place just opened, but all seemed in order for us. There was one charge pending for the room due to booking.com and IHG's systems not talking (the reservation was paid, but IHG held a charge on us until checkout). The desk staff was very understanding and walked through it patiently with me until I was satisfied. Furnishings and amenities were very clean, very new. While there were only four Nespresso pods in the room, we were able to get more at the desk. The staff was working hard (and long hours for some) but with great attitudes. The Kucu Bar and Grill is accessible from the lobby and is a great bar. They open early, so you can get coffee from them and stay open late. The Bluebird Market is right next door and offers several great (and cheap for Silverthorne!) options for food. Great space with an arcade upstairs for the kids and a bar and espresso bar (depending on time of day) in the center of the main room. Overall, great stay! We'll come back to stay here as it's close to Keystone, easy on/off I-70 to get to Breck/Vail and with plenty around it to make walking easy. Plus parking in the garage next door is free with stay!

Tried to make a reservation or at least speak with someone at the front desk..A very ignorant woman yelled at us through the door then came over and asked if we had a reservation, we said no we were interested in making one and she said no we're booked slammed the door and walked away. Cold snowing and she didn't even offer us inside. Horrible woman to be in customer service working the front door at a nice hotel

We had a great time with our family! The front desk people are very friendly! We recommend it for sure!

Second time here and just as great! Everyone is so nice and really appreciate you. Rooms are perfect and the bed/pillows very comfortable. Rest downstairs has killer margaritas and is very close to everything you'd want!!

Overall fantastic stay! The hotel was clean and well decorated. Solid fitness center. The lobby and decor is very welcoming. The staff was my favorite part of our staff here. The front desk personnel were all very helpful and accommodating. WILL BE BACK!

Feb 2022 - This is a brand new hotel. I didn't find many photos or info online at all but took a chance. Myself and a girlfriend booked a last minute snowboarding trip and almost everything was booked up. We had the option of paying $1,000/night at a fancy place or $200 at a basic hole in the wall not even close to the resorts. $500/night is steep but height of the season and Friday and Saturday night it is what it is. Overall we were very impressed with the accommodations and they should really post more photos cuz it's really cute. The beds are super comfy, soft sheets, lots of fluffy pillows, beautiful bathroom with a Delta rain shower head and lots of towels. The decor is super cute and perfect for the area. Aveda bath products. The parking garage elevator wasn't working so we parked on the 2nd floor and had to lug our snowboards down the stairs. There's a tiny refreshment area for purchase down stairs which is convenient but also a liquor store across the street. There is NO jacuzzi on the property which is really too bad, maybe it's in the plans. Guests were super loud on Saturday night which sucked cuz we had to wake up early to ride the next day before catching our flight. There is a Nespresso coffee machine in the room but no sugar or cream and only 2 coffee pods. House cleaning did not come. I guess you have to ask for it. We didn't need it, just mentioning. Overall I give a four cuz it's cute with potential and close to the resorts. Pricey for no jacuzzi, no sugar for my coffee and loud neighbors.

Great room great rate. Only thing missing is a pool/hot tub for those apres' ski moments. Hotel we had originally booked was victim of a power blackout so headed here. They were very accommodating.

This will be a nice place to stay, just not yet. The hotel is beautiful, has a large parking garage, and there are many restaurants within walking distance. However, after checking in I discovered the hotel did not have local or cable television. Only Roku TV was available. This may be okay for a night, but not a week. I immediately checked out and was given a full refund. I'd highly consider staying here once this is resolved.

Beautiful rooms!! We had a problem with a vibrating noise in our room I thought it was construction but I was wrong manager was very sweet gave us a gift card for their restaurant they will look into the issue!!!

Hotel Indigo in Silverthorne was absolutely beautiful. The design and attention to detail of the decor is immaculate. My boyfriend and I had a 8 hour drive and this was such a nice refresher and slice of heaven to arrive at. The place was incredibly clean and very affordable. The staff, Ashley, in particular was very kind and friendly. The restaurant /bar attached to the hotel is very convenient and serves a delicious breakfast. I would definitely recommend staying here any time!