Hotel Indigo Silverthorne by IHG

This is the 3rd time we have stayed at this location in the past 4 years. We had always had great and friendly service. The hotel is in a great location close to Breckenridge. The last previous visit was in August of 2023. I am not sure what has happened but I did find out that the hotel was listed for sale in September of 2023.Evidently it did sell because the customer service and attitude of the employees and management is horrible. We had a 4 night stay and 2 of the first three days housekeeping failed to show. The excuse the management gave me was that we had left the “Do Not Disturb” sign on the outside of the door. We ALWAYS make sure the sign is not on the outside of the door before we leave. Also we NEVER put the sign out during the night. Besides, if we had left the sign on the outside of the door when we left it only makes sense that the sign would have been on the outside when we returned, not on the inside as it was BOTH times. The management said that we were not telling the truth and that their housekeeping employees were telling the truth. Katherine also added that “You will remain respectful to our team”…..so she respects her team member not telling the truth and refuses to listen to any of the true facts. She has to accept that she should respect her customers, without her customers she has NOTHING!!!! I have been an upper tier member of IHG for over 20 years and I have never been treated in this manner previously……..I called the Diamond Hot Line and reported this situation. We will see what the outcome is…. NOTICE—-NOTICE——NOTICE—— The “owner” left a response to my review. This is totally incorrect. There is no way I was disrespectful with anyone that works at this hotel. There is no way that they have pictures of the “do not disturb” sign on the outside of our door, unless they took them after we checked out. Matter of fact this is the first time she has even mentioned pictures. I would have asked to see them if she had mentioned it before we left. If anyone is disrespected during this stay it was me along with my wife. This is the worst case of customer disrespect I have ever heard of. I will be glad to discuss this with anyone. NOTICE—-NOTICE——NOTICE——NOTICE I along with IHG Customer Service have requested 4 times in the past week for the manager to send us these photos that she claims to have. She is not responding to either of us with this request. This shows a complete lack of respect and cooperation on her part. I am really disappointed with this hotel. I do not recommend staying at this location.

While the hotel itself may be suitable, the customer service is one of the worst I have experienced. We made two reservations for a total of 3 nights - one night through Priceline ($193.96) and 2 nights direct with the hotel ($445.24). We would have booked for all three nights but we when we realized we needed the extra night, the only availability was through Priceline. I called the hotel to see if we could have the same room for all three nights and they said yes, and made a note in the reservation. Upon check in, they asked if we wanted to combine the reservations, which we said yes. There was no discussion about an increase in the rate or additional charges. After the trip was completed, I received an email to review my bill. Oddly, there was no way to view the bill and I had to call the hotel (and sit on hold forever) to get a copy, which is where I learned we were charged $927.49 for 3 nights, plus the charge through Priceline. I tried several times to talk to the hotel - I was told a manager would call me back; that did not happen. When I called back, and was put on hold with the messaging of "100% customer satisfaction", for almost 30 minutes and I finally spoke with someone claiming to be a manager who said that that their records were accurate, everything was explained at check in, and they had discussed this with the General Manager, and no, I could not speak to the General Manager. I literally lost my cool when I felt like I was talking to a robot who could only repeat the same message over and over. I have emailed the General Manager twice and received no response. I am a believer that all things can be resolved but this experience truly put me to the test. This is blatant highway robbery and I will never stay or recommend this hotel to anyone. Based on other review, the lack of customer service is standard policy for them and I'm sure I'll get the standard "thank you for your feedback" email, which is worthless, however I wouldn't expect anything more from them.

We paid an additional $30 per person for breakfast. It was at a restaurant attached to the hotel. We were told it was a buffet. It was not. We could only pick from a few items off the menu. Which I understand would be just fine. The kicker was, they only cost $15 per entree, and I could have anything off the menu. With the hotel voucher if you wanted anything that wasn't a choice you had to pay full price for that entree. Not a good option! We are going to talk with the hotel manager! Otherwise a great place to stay very clean and comfortable. You can walk to several great restaurants and some fun bars.

So this place is “nice” don’t get me wrong. BUT the customer service is horrible!! Just difficult and rude about everything from guest services, to the waitress at the bar/restaurant. Paid extra for the pet package that was advertised and then was told we don’t get the things they advertised we were getting once we got there!? I could say more negative experiences about calling the front desk but I think you get the idea. It “looks” nicer than it is… also the bedding, specifically the comforter absolutely sucks! so uncomfortable. You don’t feel like you’re even covered up with anything. it’s hard to explain, but if you go there, you’ll experience it too. I ended up having to bring in my own comforter to feel comfortable in bed. If you want a better option, go to the Hampton Inn and suites right up the road not even a mile away. I stayed at this hotel for over 40 days straight. Never had an issue. Super comfortable beds. Great bedding, amazing rooms, super good customer service! absolutely not one complaint and I was there for six weeks so if there would’ve been something I would’ve came across it. Also, it’s a much better location! this hotel’s location kind of sucks for a lot of reasons, parking, no real views, surrounded by other buildings and concrete. You get a more Colorado experience going to the Hampton Inn. You can also see the river if you’re in the right room. So just all in all was very disappointed, especially for what they charge for the room. You would expect better.

According to the hotel’s website Diamond members receive a voucher for a free breakfast. At check-in we were told that this privilege has ended. You can only get points, not even a bottle of water. Nevertheless this hotel has great potential. Perfect location next to outlet malls, restaurants, breweries (all in walking distance) and to the I70. Rooms are ok too. Big tv screen. Unfortunately windows cannot open. We‘d come back and give it another try when traveling the area.

Stayed here for 1 night in August. Perfect location as a base to do some hikes and an evening in Vail. Easy walking distance to some food and coffee options. The hotel was very well appointed with a spacious room. The firepit and patio were fun to hang out by, and the lobby is clean and quiet. The staff was very helpful for any questions we had.

5/5 – Great stay for the whole family! My husband, kids, and I stayed here about a week ago and had a wonderful experience. From the moment we arrived, the atmosphere was warm and welcoming. One of the highlights for the kids was the nightly s’mores—such a fun touch! They also absolutely loved getting to meet and love on the dogs that came through the hotel. My son even said it was the nicest hotel he’s ever seen! Our room was clean and comfortable, and while we did have a small issue with the AC not working at first, it was resolved quickly and professionally. We had dinner at the hotel restaurant and highly recommend the trout—it was delicious! Parking was a bit confusing at first, but once we checked in, it all made sense. There are EV chargers on-site, which was convenient, though they are slow. A big shoutout to the general manager, Vicky, who went above and beyond to help us recover my son’s lost Nintendo Switch. She was incredibly kind and helpful, and we’re so grateful. Overall, it was a great stay and we’d definitely return. Perfect for families!

Right in the heart of the “Main Street” a little noisy from that but pretty quiet overall. Service was GREAT but they are short staffed (allegedly!) so we waited at the front desk for a minute before someone came. But the customer service was great when there was someone at the desk! Rooms are super clean, hardwood floors make a hotel room great especially for someone with allergies. Towels are great, big pillows 🥰 very clean showers with a great supply of soap, shampoo, conditioner, lotion, etc. Only sad part is you have to pay for breakfast. We did not pay $25/person so I don’t know what the breakfast is like.

Dur to 1-70 being closed down we needed to stop in Silver Thorne for the night. Googled places to stay and this place popped up. Very glad it did. The $130 fee was reasonable and we were pleased with the "Boutique" Hotel. Very clean and quiet. The furnishings were very unique and refreshing. Parking was convenient. The only bad thing was that they didn't serve a breakfast of any kind. We would stay here again in a heartbeat as we make the trip from SW Utah to Denver and beyond to Nebraska several times a year.

We had a fantastic experience. Stayed here for a girls trip I was out on. We arrived in town around 1 pm. Stopped and got lunch. But still had an hour to kill before check in. I called to see if it might be possible to check in early. The front desk guy checked and he said yes that would be fine. Google took us to the back side of the hotel, the entrance was on a side street across from the parking garage. Front desk was very friendly and helpful upon our arrival. He gave suggestions for hikes and also chatted with us about cross country skiing which we were planning on doing. This location had a great location. Close to lots of stuff. There is not free breakfast. They were offering smores from i think 5-7 pm. It was not something we were interested in but thought that was a cool and unique thing they were doing. There was a restaurant down in the lobby area. They give you a tag to put in your car to park in the parking garage. There is not an extra charge for that. Rooms were modern with cozy beds. They had cozy looking robes available for use in the shower/bathroom. There was a TV in the room though we did not use it so not sure what was available to watch. There was also a small fridge. Front desk was again very helpful on our way out. I would definitely come back to this hotel if I were in the area again.

Stayed here one night and what a lovely hotel! Beautifully decorated, clean, great lobby, s'mores which were yummy at the fire pit! And Katherine at the front desk was delightful and very professional! The perfect, first face for any hotel. We will definitely be back!

We love this hotel! Fantastic room, lobby, outdoor area. The restaurant serves wonderful Mexican food and margaritas. The food hall next door and the deli across the street provide a fabulous location. Welcomed our sweet Clarence!

The entrance was a little hard to find. It's actually behind the main road, so you need to turn onto a side street and then that back road it's on. It's right across from the parking garage and I got a really close spot. No issues leaving my car in their entry circle while I brought my luggage to the room. The room was nice and the people working the front desk were friendly. My only issues were finding hairs in the room and housekeeping knocking on my door when I had late checkout.

Closed the bar on a Saturday night at 10:00 after a wedding!! Do you want to make some money in this business? You gotta stay open on Saturday til at least 1:00. The night manager insulted the bride, turned off the fire pit and threatened to call the cops. Paid over $300 for a room and bad treatment. Would not ever recommend this hotel. I ran restaurants and tended bar for twenty years. I've NEVER SEEN SUCH A SHIT SHOW!! Learn how to run this type of business for Gods sake or give it up

March 2022 - STAY AWAY. We are not difficult or demanding people. I never leave reviews, and a laundry list of complaints on social media isn't my style, but I can't find anyone at corporate to hear my concerns. This hotel is awful. If you want to step into the lobby and snap some shots for The 'Gram, have at it. Do that and then walk out. If you want to stay at a hotel with an expectation of a luggage cart upon check in for all your ski gear, housekeeping more than once in 6 days or the most basic of amenities (daily coffee with sugar/cream, fresh towels, non-freezing pool), then steer clear. Staff was friendly enough when you could find them. We saw many staff simply standing around and chatting. There was a sign that said "request housekeeping." Upon check in, I did just that; I requested daily housekeeping. Everyday thereafter, I requested housekeeping. I had to do so from my cell phone, since the in room phone was decorative only. Our room was serviced once in six days - and only because my husband ran into someone in the hallway. We had to go to the pool and grab some pool towels to use. On the last day, housekeeping entered our room without a knock and got a fantastic view of my 11 year old's post-shower towel-off. Good thing she's cute, I guess. Other issues - no TV/cable service; no ability to charge a coffee purchased at the attached restaurant to the room; strange lighting - glaring in some places, non existent in others. I hate to be so negative, but this place was a disaster at every turn.

TL;DR: Great hotel with excellent amenities and walkable eating options My son and I stayed at the Hotel Indigo over Spring Break in March. Despite being at 80% occupancy, it was extremely quiet and well kept. I was concerned about the reviews I'd seen when the place just opened, but all seemed in order for us. There was one charge pending for the room due to booking.com and IHG's systems not talking (the reservation was paid, but IHG held a charge on us until checkout). The desk staff was very understanding and walked through it patiently with me until I was satisfied. Furnishings and amenities were very clean, very new. While there were only four Nespresso pods in the room, we were able to get more at the desk. The staff was working hard (and long hours for some) but with great attitudes. The Kucu Bar and Grill is accessible from the lobby and is a great bar. They open early, so you can get coffee from them and stay open late. The Bluebird Market is right next door and offers several great (and cheap for Silverthorne!) options for food. Great space with an arcade upstairs for the kids and a bar and espresso bar (depending on time of day) in the center of the main room. Overall, great stay! We'll come back to stay here as it's close to Keystone, easy on/off I-70 to get to Breck/Vail and with plenty around it to make walking easy. Plus parking in the garage next door is free with stay!

Tried to make a reservation or at least speak with someone at the front desk..A very ignorant woman yelled at us through the door then came over and asked if we had a reservation, we said no we were interested in making one and she said no we're booked slammed the door and walked away. Cold snowing and she didn't even offer us inside. Horrible woman to be in customer service working the front door at a nice hotel

We had a great time with our family! The front desk people are very friendly! We recommend it for sure!

Second time here and just as great! Everyone is so nice and really appreciate you. Rooms are perfect and the bed/pillows very comfortable. Rest downstairs has killer margaritas and is very close to everything you'd want!!

Overall fantastic stay! The hotel was clean and well decorated. Solid fitness center. The lobby and decor is very welcoming. The staff was my favorite part of our staff here. The front desk personnel were all very helpful and accommodating. WILL BE BACK!

Feb 2022 - This is a brand new hotel. I didn't find many photos or info online at all but took a chance. Myself and a girlfriend booked a last minute snowboarding trip and almost everything was booked up. We had the option of paying $1,000/night at a fancy place or $200 at a basic hole in the wall not even close to the resorts. $500/night is steep but height of the season and Friday and Saturday night it is what it is. Overall we were very impressed with the accommodations and they should really post more photos cuz it's really cute. The beds are super comfy, soft sheets, lots of fluffy pillows, beautiful bathroom with a Delta rain shower head and lots of towels. The decor is super cute and perfect for the area. Aveda bath products. The parking garage elevator wasn't working so we parked on the 2nd floor and had to lug our snowboards down the stairs. There's a tiny refreshment area for purchase down stairs which is convenient but also a liquor store across the street. There is NO jacuzzi on the property which is really too bad, maybe it's in the plans. Guests were super loud on Saturday night which sucked cuz we had to wake up early to ride the next day before catching our flight. There is a Nespresso coffee machine in the room but no sugar or cream and only 2 coffee pods. House cleaning did not come. I guess you have to ask for it. We didn't need it, just mentioning. Overall I give a four cuz it's cute with potential and close to the resorts. Pricey for no jacuzzi, no sugar for my coffee and loud neighbors.

Great room great rate. Only thing missing is a pool/hot tub for those apres' ski moments. Hotel we had originally booked was victim of a power blackout so headed here. They were very accommodating.

This will be a nice place to stay, just not yet. The hotel is beautiful, has a large parking garage, and there are many restaurants within walking distance. However, after checking in I discovered the hotel did not have local or cable television. Only Roku TV was available. This may be okay for a night, but not a week. I immediately checked out and was given a full refund. I'd highly consider staying here once this is resolved.

Beautiful rooms!! We had a problem with a vibrating noise in our room I thought it was construction but I was wrong manager was very sweet gave us a gift card for their restaurant they will look into the issue!!!

Hotel Indigo in Silverthorne was absolutely beautiful. The design and attention to detail of the decor is immaculate. My boyfriend and I had a 8 hour drive and this was such a nice refresher and slice of heaven to arrive at. The place was incredibly clean and very affordable. The staff, Ashley, in particular was very kind and friendly. The restaurant /bar attached to the hotel is very convenient and serves a delicious breakfast. I would definitely recommend staying here any time!