Venomous W.
Google
All style, less substance. The hotel is pretty, clean and modern looking, but it seems that's all they spent their money on instead of focusing on things that matter to the guests, at least in my personal opinion.
I booked through AAdvantageHotels portal, and like those that made Booking.com reservations, I was hit with undisclosed hidden fees upon arrival. Apparently, these fees must be exclusive to Indigo or something 'cause I've never ran into this problem with any other hotel bookings, but I wasn't aware of it until it was too late and I was practically forced to eat the cost or find another hotel and lose all my points spent on the booking. I am currently fighting with AAdvantageHotels to get the fees recompensated, but that's a different story. I don't understand how booking through 3rd parties would hide the costs but I guess that's a frequent problems that Indigo should address with those parties, and not surprise their customers when they show up.
Now for the room, it looks nice and clean, but that's basically it. It lacks the features that my friends and I are looking for, like comfy beds, a bigger fridge and trashcans. The fridge is the smallest fridge I've ever seen in a hotel and for three people traveling, it just wasn't enough space to put our drinks and food leftovers. The trashcans were also very small, and by our first night, it was full, and the main trashcan in the room is not something that is moveable to be put out for the cleaning service.
No hot tub. There's a pool that's supposed to be heated but is just lukewarm.
No breakfast included, but I knew this when I booked so I won't knock any points on that, although reading what others have reviewed, paying for breakfast seemed like a bad deal.
There are some pros however, like free garage parking, nice shower, and great location to food and services within walking distance. Also there's 24/7 hot chocolate and coffee.
Overall though, if you're the type of traveler that likes a new, fancy looking place to sleep without much else, this could be for you. For us budget travelers who want more bang for our bucks, the provided amenities were simply lacking. The hidden fees upon arrival really sour my experience as well.