Hotel Indigo the Hague - Palace Noordeinde, an IHG Hotel

I really wanted to like this hotel, I really did. And there is absolutely nothing wrong with it! Decent location, close to (expensive!) shopping and restaurants, excellent service at the reception desk, comfortable bed, clean...||So why the three stars? The whole hotel just felt... cold, austere and impersonal. It is not a place to make a guest feel at home, but it is clearly a business and you are a short-term customer. The precisely placed and calculated decor, hard floors and chilly air add to the feeling. ||Breakfast is ok, some charm in the intimate serving room, but selection was somewhat limited.||Like I said, nothing _wrong_ at all, but the hotel did not charm me or make me truly relax. And that is somewhat important.

I had a wonderful stay at this hotel! The location is perfect, close to everything, yet quiet and relaxing at night. The room was clean, comfortable, and ideal for a good night’s rest. Everything felt very welcoming from the moment I arrived. Breakfast the next morning was a great experience as well. There were plenty of delicious options, like the egg Benedict I had. Millie was also kind and helpful. She made sure everyone had what they needed and started the day with a smile. Overall, a great experience. I’d definitely stay here again and recommend it to anyone visiting the area!

Great hotel with lovely room interiors and friendly staff. We experienced a nice breakfast included with our room, with plenty of cold choices and also hot bacon and eggs to order. The complimentary mini bar (inside a large safe) was a great addition, was fully replenished every day, and was very much appreciated. The room housekeeping was done well and the bathroom was spotlessly clean, with quality toiletries. And we loved the electronic curtains, that opened and shut with a wall button. All staff we encountered were helpful and friendly. This hotel is in a great central location, with a bus and tram stop 2 minutes walk away. We heard minor outside noise disturbance over the weekend we visited. Definitely our choice to stay when we return for location, amenities and service.

Beautiful hotel, but service was below expectations. Shower and bathroom was not cleaned properly, fingerprints, empty bottles, etc. When addressing the staff, they didn’t really seem to care. We were also given wrong hours for breakfast, (in weekends it’s until 11, weekdays until 10) so ended up being late for breakfast on Monday. Nobody seemed to care except for the lady who was cleaning the kitchen. The bar is also very cool, because of the vault. But the bar was completely empty on Saturday. When we entered, the barman didn’t even put down his phone. Shame.

Stayed here for a short city trip and really appreciated the hotel’s character. The building is a former bank, and that heritage has been thoughtfully preserved in the design – from vault-style safes in the room (which double as minibar storage) to subtle references in the lobby. It’s not just another boutique hotel; there’s real identity here.||Staff were very friendly throughout – helpful, relaxed, and welcoming without being overbearing. Also nice: the complimentary minibar. A small touch, but it adds value.||A few minor downsides: soundproofing could be better. We were regularly woken up by noisy seagulls and early morning garbage trucks – not ideal if you’re a light sleeper. The single-glazed windows probably don’t help. Also, while the breakfast setup is decent, I found it overpriced for what you get / quality not always top.||That said, the hotel’s location is excellent – right across from the royal palace, and an easy walk to most highlights. Would I stay again? Yes – though I might skip the breakfast next time and bring earplugs just in case.

A very impressive hotel with some amazing features. I was given a suite with split levels and was so impressed with the decor, comfort and overall standard. The breakfast was good in terms of choice, despite the portion size being very small when ordering the menu options. There were a few features that were unavailable during my stay which was a shame. I think there was some refurbishment going on? I only noticed towards the end that there was a gym close by that you could use as part of the package. It was never mentioned to me. The fella on reception was really friendly and helpful, but some of the breakfast staff a little too abrupt for the hospitality industry I felt. I didn’t sleep too well due on some of the external noise. Not the hotel’s fault of course, but some folk enjoying parting mode outside my window until early hours in the morning. I’d stay again, but request not to be on the same location I guess??

The staff were consistently friendly and helpful, but the overall experience was disappointing. The cleanliness of the room was below expectations: empty bottles were not removed, the soap dispenser was not refilled, and the room itself was not properly cleaned. Additionally, the hotel bar closed as early as 3:00 p.m. The entire property appears quite worn, suggesting weak hotel management and a lack of quality control.

Far from a 4-star experience. Staff in reception is junior and cant answer even simple questions around the facilities of the hotel. Breakfast is served in a nice location and is generally OK, but eggs are over cooked and cold. Gym is located in another hotel 3-4 min walk, a bit below standard hotel gym and with no possibility to shower so not the best option to have to walk in gym clothes outside after the workout.||Great location, but as mentioned not a 4-star experience