Hotel Indy, Indianapolis, a Tribute Portfolio Hotel

Perfect location. We walked to the Indianapolis Symphony. All staff were friendly and helpful. Room was perfect. Ample parking next to hotel. We used the valet service which was very good. TV requires an upgrade. Otherwise, tip top perfect and we will return. Thank you.

Hotel Indy is a wonderful hotel. It offers clean, awesome rooms in a convenient location to downtown. However, the best thing about Hotel Indy is the staff. Deveon and Shishi(sorry about butchering the spelling) were amazing at the rooftop bar. Deveon remember all of our drink orders each night we were there. Kyle at the front desk checked me in and was great. Kate at the front desk is wonderful and I enjoyed talking with her! She even went out of her way to find me and wish me a happy 40th birthday. That made me feel extra special! Overall, a great experience and I will be back!

The room had great character and the bed was incredibly comfortable. The food at FIRE was mouthwatering and definitely a highlight. The city views are beautiful, though the noise could be an issue for light sleepers. Only downside was the toilet paper—it felt surprisingly cheap compared to the rest of the experience.

I stayed at this Marriott property for one night on Friday. While the hotel itself was nice and clean, my overall experience has been extremely disappointing due to serious issues with billing and customer service. I was double charged for two different amounts — $221 and $245 — for a single-night stay. I went to the front desk the next morning to resolve it, and the staff assured me they would fix the issue and send me a receipt showing that the refund was being processed. I never received anything. Since then, I have called the hotel multiple times, and no one can tell me where my money is or even which card they’re supposed to use to process the refund. It has now been three days, and the hotel is still holding extra funds from my bank account for no reason. Not a single employee has apologized for the inconvenience, and no one has offered any real solution. I had to call them daily just to get any kind of update. The hotel may be clean, but the lack of responsibility, communication, and basic customer service completely overshadowed my stay. I’ve stayed with Marriott many times, but this experience was by far the worst. I hope management takes this seriously, because guests should not have to chase a hotel for their own money.

The hotel is in a good location if you want to walk around the city or attend a game. So from that perspective, we enjoyed it. The hotel seems to be newer/renovated recently, so the interior was pretty clean and modern. If you get a street facing hotel room, you will hear a lot of cars, seems to be pretty noisy all throughout the night. The staff was pretty nice, we had our bathroom backup with water and they moved us, would have appreciated some level of compensation back, but they at least moved us decently quick at midnight. I don't think you will have a bad stay here, but maybe just not the most comfortable depending on your sleep situation.

I love my stay here! The staff were so professional and friendly. The only caveat is that restaurant applies a 20% gratuity on every check. I wish I would have know that ahead of time before using my corporate card! Otherwise you would enjoy the experience and facilities. Tell them Lashonda sent you ☺️

Awful experience. I was overcharged at check-in reported it within minutes. I was told it would be 3 to 5 business days before the refund went back even though it was their mistake. I had to wait for the money it’s been a week and I still have not received the refund for the mistake in charge only to wake up today to have another large chunk taken out of my bank account from hotel Indy when I prepaid for my room before I even got there absolutely unacceptable do not stay here. They will take your card and charge whatever they’d like.

We wanted to stay in town because it was convenient. I'll go back to Hampton inn in Plainfield and just deal with the drive before I'll stay downtown again. They screwed up our room reservation. We had a 2 bed room reserved and they had a 1 bed room for 4 people. The parking isn't free even after spending 500 for 1 night. The valet parking is 48 and the parking garage around the corner is 25. All night long the street sounds like a race track. Good luck getting to sleep.

We stayed here last night for an event at Gainbridge Fieldhouse, and it was absolutely perfect! The location is so convenient--we were able to walk to dinner at St. Elmo's, then to Gainbridge, and back to the hotel with ease. We finished the evening with a nightcap at the enclosed rooftop bar, which also has an outdoor space, taking in the beautiful skyline and watching planes come and go--simply stunning. The staff were outstanding from start to finish--valet, concierge, bartenders--all friendly and professional. The hotel also has thoughtful touches that make a difference: the cozy lobby fireplace with a hot cocoa bar, and the sparkling and still water stations conveniently located on every floor near the elevators. I will definitely stay here again for future downtown Indianapolis events. Wonderful experience--10/10!

We loved this stay! We were immediately welcomed by valet and reception, who provided water and a snack. The lobby was sleek and clean. Our room had tall ceilings and was very clean. The bed was comfortable and water pressure in the shower was great. I didn't use the robe as there was a stain on it. It's a great location downtown to walk to food/drinks, and has their own on property too. FYI the only parking option is valet for $40.

Looks cute at initial glance. Staff is super nice. Some things left to be desired - went to hang a towel and the metal slipped off due to it being completely unsecured, water smells like sulfur every time I went to wash my hands, cracked mirror at the coffee station, and the pillows all smell like someone's cologne so I feel like some were reused from the last guest.

The staff was nice when I checked in and let me check in early. They gave a nice treat bag on check in. Restaurant on site was convenient and pretty good. The bed was also very comfortable. Why the bad rating? I stayed here on a Saturday night and their nightclub above blared until 1am. I almost asked to switch rooms as 1130, but figured how much longer can this last? I was on the 5th floor and appeared to have concrete blocks as ceiling. If you're going to be out late yourself, maybe this doesn't bother you. Don't stay here on a Saturday night if you want sleep.

Great hotel located in the heart of downtown Indianapolis, Indiana. Clean, modern, bars with great selections of food, and surrounded by lots of great restaurants and shops. Friendly staff, no issues with check in or checking out, and the room was great! Would definitely stay here again if in the area!

Marriot should revoke their ability to call themselves a Marriott property. The rooms are 90% windows there for you can hear every car, siren, bus, loud dj on the roof, etc......in your room all night long. The direct TV feed was so bad I'm watching a football game on mute and very choppy. To the point it's unwatchable. Thanks "Marriott" guess I'll have to leave my room and spend money to watch a game. The bar doesn't open at 5pm. Overall my worst experience in a Marriott this year. I've spent 80 nights in Marriotts this year so that says a lot.

loved our stay at Hotel Indy! the reception & valet staff were very welcoming & helpful. the onsite restaurant, cafe & cocktail bar were fun additions! they also have a very well equipped on-site gym. our room was very clean and everything was in working order, the room came with a well stocked mini-bar & snack selection. the hotel was also very centrally located within downtown Indy with all of our destinations being within a 4-10 minute drive. will definitely stay here again next time we're in town!

Our family had a great stay! Staff was very friendly and welcoming. The front desk provided some snacks, water, and even toys for the kids at check in! The room was nicely decorated and spacious with high ceilings. Good location with easy walk to Gainbridge and restaurants.

Had an excellent experience in Indianapolis while staying at the Hotel Indy. The hotel is a converted office building that feels both modern and well thought out for business travels. The on-site amenities include a well equipped gym, beautiful roof top cocktail lounge, and wonderfully staffed restaurant. I highly recommend. The quibble is that the local is right by the bus line which can be noisy but this should be expected in a major city.

So I will preface this and once again say that yes, Indianapolis as a city has grown over the years, and has drastically increased thanks to conventions a wide variety of different hotel brand types. Indianapolis I would consider a second tier market, meaning a Tribute in Indianapolis doesn't really match up to the offerings in say New York, Chicago, or Denver. From Marriott's branding , a Tribute Hotel is "a family of independent boutique hotels bound by their Indie spirit and heart for connecting people and places". In other words, it might be not a cookie cutter, but you are going to pay for it. Highlights: +/- Location- I am torn by this as it is within walking distance to the Circle and even Mass Ave, many people might take issue with it being directly across from the main bus terminal. I see this more as a negative, as this more has to do with noise. +/- Price - If you get an extremely cheap rate, go for; however, anything over $200 to me is really pushing it. +/- Rooms - Thanks to status, I was able to get a larger upgraded 2 queen room;however, space varies by room type so you may get a tighter squeeze. This is the old State Life Insurance Company building, so the rooms have high ceilings and thick concrete walls - Noise - They could honestly have invested in thicker windows. Look, Delaware street generates a noise echo, so I would recommend staying in a room that is facing towards Pennsylvania - Parking- Valet your only option unless you find alternative self parking in one of the garages. It is $44/night. They have a small lot directly attached to the hotel for Valet and seemed to use the garage directly across from the hotel on Washington to park cars in as well. + The downstairs lobby has a row of smaller tables to sit in. + The Hulman is the restaurant onsite , as well as there is an upstairs rooftop lounge called Cannon Ball. One thing to note on Cannon Ball is that it can get full to capacity on nicer evening during the weekend. Tips: *** Entry to the Valet is off of Virginia and can be some what of a pain in the ass to get into due to how small the lot is, especially if there are a few cars already in the lot waiting to be parked/picked up ** There was a room with a hydration station for water (sparking/tab) on some floors **If you want snacks or to not pay for drinks through the restaurant or bar, Whole Foods in a short walk away. Overall: It's an option if you are brand loyal to Marriott, but there are many other hotels (Marriott included) that provide a better value for the price point for the rates they charge.

Came to check out this hotel and was so impressed booked a room while I was there for next month. It's conveniently located downtown. Walking distance to Gainbridge field house and the mall. They have $12 valet parking which is really reasonable. Unfortunately the weather was cold so I was not able to check out their rooftop bar. I plan on it when I stay there. Tried the sungold tomato marmalade with house made ricotta cheese. The cheese melts in your mouth served with a crispy baguette. The combination is a perfect savory treat with the tomato basil vinegar covering the cheese. Had it with their take on an old fashioned. These two things went well together. Can't wait to stay the night and try dinner and see the rooftop area.

Wow...what a beautiful hotel! Came here with 3 other couples for a duo birthday celebration. All three couples got a room. The room was beautiful and artfully decorated. The front desk was really sweet. The valet was a bit overpriced at $45. There were nice comfy robes in the room for guests to use but if take one home it'll cost you $100! The room comes with a Keurig for coffee however snacks in the room will cost you!! The bed was very comfortable and we were greeted with an amazing sunrise view in the morning. The crew and I also spent our evening at the Cannonball Lounge...a beautifully decorated space with a fun dj who rocked old school jams all night. I can't wait to come back during the summer to checkout the views from the balcony! Hotel Indy is definitely a fun luxury addition to the Indianapolis downtown scene.

A beautiful hotel with extremely personable staff. The decor is super modern work cool ceilings. There is a Hydration Station so you can fill your own water bottle. The location is perfect if you're hitting a Pacers game. It's so close that almost anyone could walk. It's also walking distance to several restaurants. There is a restaurant and a bar onsite but I didn't visit either. You have to valet your car for $45 which I think is pretty typical for downtown.

Nicely done, Hotel Indy! They have been open all of 3 days and they have nailed every aspect of what I consider a nice cocktail lounge. Located on the 6th floor of the new Hotel Indy this bar is a rooftop with craft cocktails with a view. There is a fair amount of seating all with gorgeous views. Sat at the bar and the bartenders were all super knowledgeable about their liquor which included many locals. They have a small menu for food but also a restaurant down stairs. The music is soothing, the vibe is cool, the prices are decent. Definitely place I will frequent. Well done!

I was able to attend a Yelp event at Hotel Indy, so we reserved a room there as well using a discount my spouse has. You can check out my hotel pictures at https://www.yelp.com/biz/hot-and-new-around-indy-week-at-hotel-indy-indianapolis. The hotel is beautiful. It is very modern with lots of nice touches like USB ports on some outlets, a hydration station that includes free hot, cold, and sparkling water, and of course free WIFI. The rooms are small, but if you're staying downtown, you probably are going to be out and about, so you probably don't need a lot of space. The bathroom was very spacious, which is the place I would rather have lots of room since it seems like everyone tends to get ready at once. Everything was exceptionally clean and the staff was very responsive and professional. A few things I hope the hotel will consider in the future: - On the drive there, I tried to call to ask where to park for check-in. It kept looping me back to the automated system to leave a message and after about 8 minutes, I gave up trying to reach a real person. It would be helpful to have an automated message to give out standard info like "press 2 for parking information." - There is a handicap-accessible ramp next to the parking lot, but it's not very intuitively located and we didn't see a sign for it. Also, getting to it is complicated by cars coming in and out and a valet stand. Hopefully signage can be added and the valet setup reconfigured so people don't have to maneuver around stuff. - Refrigerators are listed as a room amenity, but they are fully stocked with for-purchase items and there is minimal room for anything you bring from outside. My guess is that few people purchase this stuff and most want to use the fridge for other things. It would be great if they had fewer for-purchase items in there.

I'm reviewing this specifically as a coworking space. After 2 years of mostly working from my home in my tiny office, I've been looking at local spots in Indianapolis to bring my computer or written work and stay for a few hours. Hotel Indy checks all my boxes: *Centrally located (near bus station / bike trails) *Friendly staff / great service *Good coffee and excellent lunch / brunch menu (real food is hard to find at coffee shops) *Comfortable tables & couches for relaxing, and a welcoming atmosphere *Free wifi and outlets for charging devices *Music is low key and not too loud **BONUS: Rooftop bar for after work! I hope to see others using this beautiful space for doing their remote work. This hotel is a gem, and we're lucky to have it downtown.

Cannonball Lounge was a clear 5 stars! Experienced local servers and bartenders (from Union 50 / Bodhi), nice view and very warm decor. Good drinks in nice glassware. Only had the hummus but it was well laid out and hit the spot. This is the chill rooftop bar we've needed in the area, really glad it turned out well!

Loved everything about this hotel! Some coworkers and I came for after work drinks at the rooftop bar. We were greeted by friendly staff when we walked in and they directed us to the rooftop. As we were walking to the elevators, the decor and furniture immediately caught my attention - absolutely gorgeous pieces! The rooftop was full of the same swanky decor and furniture. It had big city vibes for sure. The rooftop is an inside/outside bar. In the warmer weathers they open the floor to ceiling windows so it's one big rooftop. They have fires outdoors but were not on at the time we were there. Our waiter was friendly and attentive. Surprisingly they were not busy. The drink menu was extensive and there were some great options. We all got an array of drinks from the menu and the consensus was that they were all sweet, even a bourbon drink. So keep that in mind! They did have a small snacks menu but I believe for a proper meal you have to dine on the first floor bar. Everything was beautiful especially with the sun setting. I can only imagine the hotel experience is just as wonderful as the bar experience. Will visit again!!!

I really enjoyed this hotel, it was top of the line. I wish I had one in every state I could stay at. The staff were 10/10 across the board. The rooms were clean, cozy and super cute. You feel luxurious staying here. The rooftop lounge was my favorite part, the bartenders were incredible. So personable, kind and fun! Will for sure stay here again!

Love the atmosphere here, we went right up to the top to the bar (they also have a bar/restaurant on the main floor that we didn't check out). Bar tenders were super knowledgable and engaging, we sat at the bar. They definitely take pride in the mixology. Cocktails range from about $10-$20. They are also open to crafting something towards your taste/provide recommendations. There are a few bar eats you can order as well, the bartender even recommended a cocktail to pair with the meatballs we order. There is plenty of seating options and when it warms up again the rooftop will be a game changer for downtown Indy - it will definitely be the go to spot. Great work with the hotel and bar, looking forward to returning!

One of my favorite places to stay in Indy! The renovations are well done, the rooms are fun and the best of the 70s. The restaurant was lovely and everyone was friendly! Will be staying here again!

bed was hard. missed my gf. at least rumble was good. hallways looked like the shining id rate it 3 BIG BOOMS

Hotel Indy is very attractive with mid-modern contemporary design from the lobby to the Cannon Ball Lounge, the gorgeous rooftop lounge. Hotel Indy opened Oct. 27th, 2022 and it's the first Marriott Boutique Tribute Portfolio brand in downtown Indy with 90 guests rooms, pet friendly (1pet - 50 lb. limit, $50 per day fee; service animals welcome and exempt from the pet fees), a smoke-free property and the building itself used to be a globe factory! You'll see a massive hanging globe in The Hulman Restaurant to commemorate the history and a large disco-ball in the Cannon Ball Lounge. The hotel is close (5 minutes) to the Gainbridge Fieldhouse within walking distance for most. I arrived around 4:00 p.m. on Wednesday during the beginning of rush-hour. I went around the block many times but never found close street parking during rush hour. Eventually, I gave up and used Valet Parking which was only $12 since I wasn't staying the night ($44 per day). While getting out of my car in the Valet Lot, I notice the two murals on the walls; one is a great selfie spot with Derrick Carter's vibrant Indianapolis Mural that depicts 200 years of Indy's history. The second mural is high above the Valet Lot and I'm not sure of the history. The Valet attendant was so thoughtful to suggest he move a car parked directly in front of the Indy Mural so we could get a full picture. He was so polite, helpful, courteous with a very warm welcome to the hotel. He was a delightful first contact with Hotel Indy. So glad I used Valet Parking where I felt looked after and safe. The staff behind the desk were also polite, professional, cheerful and enthusiastic. The lobby is very inviting with numerous seating of gorgeous vignettes and interesting coffee-tables books. They directed me to the Hulman restaurant where the Yelp table was located. The woman behind the table was friendly, informative and provided a stamped Bon Voyage Yelp event passport. This event was a self-guided tour of the hotel with the exception of visiting a hotel room. I wish we could have seen a room and I might have considered taking advantage of the $139 rate offered to the Yelpers that week. Yes, lots of pictures on the website but just not the same. The complimentary Sun Gold Tomato Marmalade was whipped ricotta, opal basil served with toasted baguettes. The tomatoes were sweet and complimented the whipped ricotta and basil. It came out quickly with a nice presentation. On my next visit, I want to try the Moroccan Spiced Meatballs. The Hulman has several specials each day of the week ($1 Oysters on Tuesdays) and a separate menu for before 5 p.m. with brunch and dinner menus. I passed on the mocktails for a real cocktail. The bartender, Josey, was terrific, inviting, made a delicious cocktail and we chatted for awhile about the hotel. The Hulman serves American cuisine for breakfast, lunch and dinner with Jazz Brunch Sundays on the weekends. The Hulman restaurant is named after the IMS owner, Tony Hulman. Checkout the black and white tile around the Hulman bar for one of the IMS connections found throughout the hotel. The Hulman has comfortable bar seating, tables, and comfy chairs with the exception of the white fuzzy bar stools at the high-top tables. The Brandon Coffee Bar sits on Brandon Block within The Hulman restaurant and serves Tinker Coffee with other pastries, cereal and the Chocolate Crossiants looked amazing. I wish I had tried one. The Sixth floor Cannon Ball elevator will take you directly and quickly to the roof top lounge. The lounge was named after Erwin "Cannonball" Baker, who won the first motorized race at IMS in 1909. The lounge has indoor and outdoor rooftop seating with a large bar indoors. We sat at a comfy table outdoors and appreciated the warm weather along with the views of downtown Indy. The Cannon Ball has Vintage Movie Night on Thursday's and a live DJ on Fridays and Saturdays. I'm curious about the Vintage Movie Night and might check that out soon. Hotel Indy is gorgeous, inviting and close to all the downtown attractions. All of the staff was approachable, helpful and generous with their time discussing Hotel Indy. Thank you Hotel Indy for allowing us to explore the hotel plus Niki and Yelp for this opportunity.

A nice little staycation in Indianapolis at Hotel Indy: Tribute Portfolio. It was really nice and cozy, valet parking, breakfast. For about $220 a night you can stay right in the middle of downtown, Indianapolis, within walking distance from the Circle Centre mall, Gainbridge Fieldhouse - home of the Pacers, and tons of restaurants and lounges! Check them out if you're in the area. Follow us on Instagram for more: @Jazzthewayyoulikeit .

Pro: the hotel is very clean and decorated beautifully modern. Staff are very nice. Rooms are clean. Cons: their restaurant is hit or miss when they are open (short staffed). Our TV didn't work the entire time, something wrong with cable service, the rooms are really tight for the price they are charging. Kinda have to do a dance to walk through the room. I most likely will put it on my list #5 hotel in Indy I like. Oh and as a Bonvoy elite member, I definitely did not feel that way. Others have been extra nice to upgrade or at least smile when we checked in but all we got was a tired personnel. Zero smiles.

Very negative experience at Hotel Indy with the room having a leaky toilet and they could not move us to another room. We ultimately checked out and drove 2 1/2 hours more to our final destination due to the lack of customer service. The best part of the interaction at this hotel was the valet. He was very helpful.

You should not use this hotel's valet service. Neither the hotel nor the valet service will take responsibility for damage done to your car by the valet.

Sticky Curtains and Sticky Fingers! Issue #1... the curtains. The curtains wouldn't close in our room. They sent someone up with a ladder. Apparently the curtain rod was cut during construction for all the rooms because they couldn't fit them in the elevator. The weight of the curtains buckle the severed rod and they get caught. Instead of fixing the issue with a new rod, they send someone up with a ladder. Issue #2... check your credit card statement. We never used valet parking. Our checkout receipt showed a valet charge and a valet credit. However, my credit card statement did now show that they had credited my account. A phone call to the hotel confirmed it and a refund was applied. I will be able confirm in 5 business days. It makes you wonder how many people don't check their credit card statements. The rep from the hotel wasn't suprised by my issue and actually chuckled on the phone which makes me think this wasn't the first time this has happened. This was our first and last stay at Hotel Indy.

Staff was very accommodating! Great restaurant recommendations, comfy bed, lovely shower, and the valet got us an air pump when we came out in the morning to a flat tire. The room was well decorated and had tons of character. Great room for just a little more than a chain hotel.

Hotel was fine but after a perfectly normal stay, the Valet mashed my vehicle up against the wall. Hotel passed the blame to valet, valet wouldn't take responsibility and now stuck with a scratched up vehicle and no one willing to step up. Stay somewhere else for the sole reason that they don't treat their customers right when there is an actual need.

I travel for business and use with Marriott for the majority of my stays and was disappointed with my stay here. Pros - location .. Downtown - Fitness center is well appointed Cons - Not desk in room if you are here for business there is very little space to set up workstation - Street noise in the my room was EXTREMELY loud all hours of the night - Lobby is small not conducive to working from laptop - No complimentary coffee in lobby and charge 3.50 for a small cup of gas station coffee - No Starbucks on site Restaurant- The Hulman I just had the soup Chicken Tortilla one of my favorites but not from the Hulman presentation was a 0 no fresh tortillas to go with it or avocado or anything not even crackers and is was very watered down. After having the soup I cut my losses and went elsewhere for dinner plenty of great places in walking distance ( the pictures on the site are comical in compared to what is plated)

Short story: steer clear. The entire place is full of incompetent, phony, apathetic, and/or angry trolls. It is clear from the top-down, that they think putting a bunch of trendy MCM furniture and random Indy related items in a building downtown absolves them from terrible customer service, so I'm here to help you avoid similar dissatisfactory experiences, as they do not deserve your business. Whenever I brought up concerns, all I got was either (1) phony BS that they thought I wanted to hear, but didn't match their actions; (2) the runaround on why they continued to fail us; or (3) straight up apathy. Ours was the first wedding held here, and I cannot believe how many things went wrong for a 12 person event that was meticulously planned over 5 months. We got married in the Cannon Ball on a Monday because the Lounge is closed on Sundays and Mondays, meaning we wouldn't have to worry about time. They didn't even clean until 1.5 hours before our event even though they were closed the day before and knew we were getting married at 11 AM. Our "dedicated event coordinator" Alisha disappeared 15 minutes into our scheduled 8 hour block, with no communication that she was going to leave. She either disregarded all of our plans, or never passed them along to the person who took her place for the remainder of the day. Imagine having to fill an event planner you've never met in on all the details of your wedding that you planned for 5 months with a person who disappeared and never said anything nor reached out to you for the rest of the day. The "dedicated bartender" Marin was only around maybe 50% of the time, and most of that time was to help us pack up to leave as if she was happy to see us leave. What a waste of the mandatory $150 fee, not to mention she did not keep track of the drinks properly at all. When it came time to settle the bill, they tried to charge us again for the room, and didn't even notice that all they had to charge us for were the appetizers and drinks. Their stupid mistake ended up being in our favor, but this is the type of negligence you can expect: from not tracking drinks at all to not even knowing what to include in the final reconciliation. I never heard anything from Alisha since the day of my wedding despite reaching out to her and the hotel. Not an explanation, not an apology, not a statement of accountability, nothing. Given her boss Tina's indifference and mediocre customer service, I am unfortunately not surprised. Also, the director of operations Gordon was so incredibly rude, and even intentionally closed the elevator doors on my husband while he was carrying a large, heavy decoration. Again, unfortunately pretty on par for this hotel. As far as staying at the hotel goes, the valet parking is a joke, and the valets always seem confused when people pull up. At one point, someone told me he kept forgetting I'm not a Lyft even though I don't have any ride share markers on my car. Another valet literally gave me my keys instead of pulling my car up because the lot is right outside, and my car was steps away. I gave my event coordinator (the one who disappeared) a list of guests whose valet parking I would pay for, and I guess she never passed it along because the valets were confused multiple times, and one of my guests was even accosted by a front desk manager. I don't know why the front desk person chose to discriminate against this particular guest, but I brought it to the hotel's attention, and nothing was done to my knowledge, so definitely don't support a place that judges well-intentioned guests for no reason when they should have had her on a list anyway. But of course, it got worse. When I asked for a luggage rack for one of the 2 rooms I reserved, I was told they don't have any. First of all, the 2nd room had one, and second of all, what kind of hotel doesn't have luggage racks? I never got one even though I was told they'd find one and send it up. Housekeeping didn't service one of the rooms despite the sign not being out, and my sister calling down to ask that the room be serviced. They serviced the other room I had, AND THREW AWAY MY THINGS that weren't even near the trash can. The boxes they threw away were primarily for my wedding decorations and included our marriage license in a large white envelope with the words MARRIAGE LICENSE on the front. There were items in the boxes they threw away, and it took two attempts to get our belongings back. Our marriage license envelope was covered with grease stains. All that aside, the hotel is loud, both the Lounge upstairs and the surrounding area; The Hulman staff are unprofessional, slow, and never seem to know what's going on when you can even find them; and the hotel didn't even have one room ready until 45 AFTER check-in time despite us telling them we were there. And I still don't have all my points despite giving the hotel my Bonvoy account number 3 times!

I was really looking forward to this hotel opening. While it was beautiful, I was slightly let down. I walked here from work one evening and while I did not need a parking spot, I did notice that parking seemed to be sparse. Was interested in the rooftop bar, (take the designated elevator) got there around 5pm, and grabbed the last outdoor table available. The bartender was very nice and personable. It was surprising to me that she was the only person serving that entire lounge and it was bar service only. While I can't remember what I had actually ordered, I was given the blue cocktail with cotton candy. I didn't say anything (because truth be told I had contemplated getting that) so that's my fault, but that drink was really not good. Way too sweet and very hard to drink. It definitely was nice to be outside, but their view faces east, which is the bus terminal and jail. I'm glad this has become an option downtown but undecided if I'd give it another chance.

Did a staycation in Indy and am happy we stayed at the hotel Indy. It's got a great vibe and friendly staff. We got lucky and found street parking/used a meter which I highly recommend because valet is $45 per night. The beds were comfy and the room felt clean. It was a good space for a staycation.

This hotel has very bad customer service. Don't Plan your Wedding Reception or Major event because they will backtrack on their cost negotiations. We agreed to a price verbally and their final contract was a complete 180 from what we agreed the day before. They went as far as to say that I got it wrong. Yea Right! I negotiate contracts for a living. I complained to the hotel manager no return phone call after several VM. Called their national office and spoke with their VP of customer relations no returned call either. This outfit is in partnership with Bonvoy but they are not at the same customer quality as Bonvoy. Don't waste your time here!!! I was smart enough to take our business elsewhere and not sign!

Here's the good. It's new, clean, with comfortable beds and located downtown. The bad: Parking is $45 a night. (Folks we're in Indy, not Chicago), The staff was not Marriott friendly. It was more of a Laquinta Inn vibe from the staff. Check in and everything went fine. No complaints, but nothing to praise. The room was large with these really cool exposed honeycomb cement ceilings. That was really cool. But the room was super loud. We were on the 5th floor but you could still hear everything outside. After dinner and a comedy show we decided to grab a drink at the rooftop bar. We found out that a few days before the staff was replaced with new staff and most of them didn't have a clue about things. The bartender was sloooooooooooow. He was more focused on flirting with the ladies gathered at the end of the bar than making our drinks. It was weird and we felt unwelcome. We ended up buying 4 drinks for a total of $84. I'm pretty confident that I was overcharged but we waited so long for our second drinks that we just wanted to take them back to the room and chill. The concept of this hotel is cool with everything sourced locally but I think they've kinda lost their way with the staff. Over the last 2 years I've stayed in Marriott branded hotel 36 separate times but this ranks towards the bottom with the overall experience.

Wow....what a disappointment. I normally don't write reviews but here we go. As an Ambassador Elite member with BonVoy we booked this hotel based on our very positive "Past" experiences with their Boutique Hotel. The management and staff are about as bad as I've ever seen. Our first morning we waited over 10 minutes before we were asked if anyone was going to serve us. We witnessed many groups get up and leave do to the same issue. Went to management and was dismissed and told "we know!" I do understand employment is an issue in this market but when you are paying $800 a night....it's unacceptable!

We had a family gathering for Christmas in the Canon Ball room and it was wonderful. The food was delicious and service was the very best!

We have stayed in a lot of BonVoy Boutique Hotels.... This one does not even compare to the others. The hotel is very nice! The restaurant has great food and cocktails - but the staff.... The staff have no clue about customer service. Very nice staff, but they act like they have never worked in the hotel/restaurant system. When we went to eat breakfast it took them over 10-15 minutes to even acknowledge us. And then we started to notice other customers were getting up to leave. We addressed it to the front desk manager and he did not seem too concerned - his response was "We know, sorry". I know it's a newly opened hotel, I just hope they get their act together before more people give bad reviews!

I love this hotel and have stayed a few times and it has been wonderful, but I had an unfortunate experience with the front desk manager. I bought a room for myself and two friends who would be getting ready in the room before an event. The room I received was extremely tiny and only fit the bed and hardly any room for us to get ready/put our luggage. (Which is fine and no one's fault at all) So I called front desk and very politely asked if there were any bigger rooms we could be moved to and that if they didn't it was totally fine and no big deal. The younger woman I spoke to was extremely kind and said it was no problem to switch to a little bigger of a room which I was greatly appreciative. Once I came back downstairs to grab my new key for the room from the kind younger lady (mind you I was in my first room 30 seconds tops) the manager lady happened to be behind the desk with her. She sees this transaction and asks me in the rudest most condescending tone "what's wrong with your room...?" with a terrible look on her face. I kindly explained the situation to her, which she said nothing. She then looked at the kind woman who switched the room for me and said "yeah we're gonna need to go check 303" as if I ransacked the room or stole something in 30 seconds time. It was beyond unprofessional and unnecessary. I am writing this post in hopes that she will understand the impact and importance of customer service when a guest pays money to stay at a 4 star hotel.

Hi me and my wife booked a stay here for our anniversary.The people at the front desk are great,but other things was disappointing.The room was really small with a window facing the parking,which construction is being done.We woke up to three hours of Beep,Beep.We came late and thought we would eat at the restaurant upstairs, because everything else was closed.The restaurant was so loud with music,you would have to yell for your partner to hear you.To make things worse I could hear the other guest all night being loud.Nice enough place,but no where near worth four hundred some dollars for two nights.If I wanted to be in a small room,and be woke up early I could of just stayed home.