Hotel Inglaterra

Was there with my wife for a single night. Its an old hotel, which is fine. But the air conditioning didn't cool the room, despite cranking it to the minimum. The location is perfect, only you get hassled by beggars right outside the doors. And noisy at night. Its Cuba, after all. + The hotel administration was very helpful and very attentive to us. - Weird, but we were told by the staff that checked us in that the minibar in the fridge was not free, except for the water. But we were asked to pay 7usd for the water when we were checking out by another personnel. We weren't the only ones in this situation. Another couple caused a scene cos they didn't agree to pay. Security barred the doors and prevented them from leaving until they paid. And oh, they take payment only in dollars.

Avoid this place at all costs. Employees overcharge for everything, provide terrible service, and treat guests with complete disrespect. Multiple tourists complained about the same issues while I was there. Staff constantly glare at you and make you feel unwelcome and unsafe. When their payment machines don’t work, they harass and follow you around as if you’re trying to cheat them—even though they already have your passport and card on file. I was pressured to make a deal with a random person to transfer money, which I refused. No one would tell me where the nearest money exchange was (it was literally the next hotel). Because of this, I spent 10 hours running around Havana for $20, wasting an entire day while being harassed nonstop. Service is painfully slow—you can wait 20 minutes to over an hour just sitting at a table. They also charge you for things like the mini fridge even if you never use it. Overall, this was one of the worst travel experiences I’ve had. I strongly recommend tourists do not stay here—or even walk through the doors.

We went to the rooftop and it's very nice. If I can remember correctly it's cash only so be prepared for that. They had tacos which were good and the drinks were also good.. I forgot the waiters name but he was was awesome!

After reading a few mediocre reviews shortly before my trip I had some concerns. But placed in the centre of town in a typical 50ies building clean rooms. Good airco and a more then decent breakfast buffet. I had no issues with the mini bar charges as I asked the receptionist to make sure it was empty upon my arrival (tip!!) Something I always do. Better to eliminate confusion right!

Always have a great mojito here. Recently upped prices to the sky and then halved them. State ownership so service depends 🙄 Excelent location on parque central.

The hotel is a 4 star and as such lives up to this: very clean, spacious, accommodating and great service. The problem is with security specifically outdoor security. You have likely read similar reviews but here are my comments:||- collusion by some inside staff with outdoor scammer artists: taxi drivers, money exchange, etc. In fact two staff members admitted such to me. ||- you are continuously hassled by scammers in front of the hotel. If you have seen or been there you will be aware of the large outdoor terrace adjacent to the sidewalk. Instead of security dispersing these scammers to go elsewhere they don't do or say anything. There are other hotels with outdoor terraces in Havana that I have been to and none of these hotels tolerated this.||- there are scammers with badges on them reading 'taxi' and these are unofficial drivers who will have you walk 2 or 3 streets to get into an old beat up Lada car. These are not official government sanctioned taxis and you won't save any money using these 'fake' cars.||- you'll get royally ripped off exchanging money in front of the hotel. I won't go into details but exchange your money at banks or at the hotel lobby only. There are many scammers all over Havana with scam money exchanges but most hotels will not let them operate on or near their property - not Ingleterra.||- there are so many scammers in front of the hotel that you must be very vigilante with your belongings especially your money. Start talking to one Cuban hustler and quickly there will be one or two more. You'll be surrounded by them and this is how your belongings can disappear. The hotel does nothing to disperse these people.||At a 4 star hotel you should expect your surroundings to be safer. They're not at Ingleterra. Their security issues could be quickly resolved with more dedicated staff but this does not appear to be a priority for them.||Of course, I expect the management of Ingleterra to respond to my comments but keep in mind I am not the first to address these issues and to date they have done nothing to resolve these issues. So whatever they respond is lip service.||Time to change the management of this hotel.

**Rating:** ★★★★★ |Staying at the Hotel Inglaterra was an unforgettable experience! From the moment we arrived, the staff greeted us with genuine warmth and professionalism. The historic charm of the building is breathtaking – every corner tells a story, yet the rooms are beautifully maintained with modern comforts. ||Our room was spacious, clean, and offered stunning views of Parque Central and the Capitolio. The location is unbeatable – steps away from Old Havana’s vibrant streets, live music, and iconic landmarks. Breakfast on the terrace was a delight, with delicious options and a lively atmosphere. ||Special thanks to the concierge team for their excellent recommendations (the salsa night they suggested was a highlight!). If you want history, culture, and true Cuban hospitality, this is the place. We’ll be back!

We only used the bar services in the evening. The cocktails are excellent, the service is fantastic. There is often live music that makes you want to dance. However, for some reason, the guests were not allowed to dance.