Sangeeta
Google
It was a wonderful experience!! Our stay at Hotel Interlaken was for 5 nights in mid October - My family and I (4 pax) had booked 2 separate rooms, one with a balcony and one without. The rooms were great, cozy and clean, the location was perfect and the staff were awesome! Especially a wonderful lady, Claudia, she worked during the breakfast shift and she really went the extra mile to make us feel welcomed - an exceptional woman, forever grateful for her! A lady at the reception, Lily, was cheerful too and was very helpful with explaining the local area and managing any of our enquiries! In the spirit of transparency, while most of the other staff were attentive and nice, there were a few notable staff members that were rather passive aggressive, it just felt like the fewer general questions I asked the better (FYI our questions were not unreasonable, we are tourists, new to the area and just in need of assistance/info). Besides that, the location was perfection, it's about a 7 min walk from Interlaken OST and an easy walk to some of the main shopping areas and the old town. They offer a digital guest card which is helpful too! The hotel itself is located at a very scenic spot that has the breathtaking beauty of Interlaken right at its doorstep. Overall, we enjoyed our stay at the hotel and if we ever find ourselves at Interlaken again, we will most definitely book this place!