Maureen K.
Yelp
Remember that line from the Amy Winehouse "Rehab:" song: No, no, no!!. That is what is going through my head as I write this review. Stay elsewhere. Lots of reasonable hotels in Prague. Room was very run down. Phone did not work and we told them about this every day for 5 days. Felt very unsafe not having that in an emergency. We got there on Sunday and it was fixed on Thursday after we went to desk daily. So anytime we had a question about hotel or booking something thru hotel, we had to go down 3 floors to desk on other side of hotel. Found a bug in it on two of the 7 days that we were there. we were with a prepaid group so we couldn't leave. Bathrooms not cleaned on two dates, including one day when housekeeping came into our room to fold comforters on beds. (No sheets on beds, just comforter that they fold. Voila! Bed made, which is great news for employment rates in Czech but bad news for international travelers. Our room for our family of three consisted of 3 single beds which was weird but they were comfortable. Our a/c worked but many in our group said their a/c didn't work. There are newer rooms in the hotel so make sure you ask for one of those. Windows open in hotel which helps to get musty smell out. Maybe that's not a good thing if you are there long term. Housekeeper very unfriendly and when we went to hunt towels down on the days when we had no clean towels put in room, she looked at us like I was asking for an organ donation. She didn't speak any English so "international" aspect of hotel ends at front desk. Front desk, bartender and waitress (short blonde, I think her name was Vika?) in restaurant were super nice. Waitress was very fast, friendly, and helpful. Desk staff was super nice too and very patient. They all spoke English. Someone found my son's phone in restaurant and bartender kept it safe for a day until we started inquiring about it. Very honest. Location of hotel isn't great. it is a block from tram but much easier to just stay walking distance to Old Town. Hilton and Marriott looked nice when we walked by it. This is ok for one night but we were there a week and it felt like a penance.