Hotel Isla de la Garena

Claims to be four stars, but definitely not. The outdoor area and pool are great clean and well-maintained. My room was simple but clean, just five meters from the pool, which was perfect. Downsides: the breakfast is poor, worse than many two-star hotels. After 8:30 a.m., food isn’t replenished quickly and variety is limited. The location is far from everything, in an industrial park, which is understandable. The staff are extremely unfriendly less than zero friendliness. I’d say this place deserves three stars or maybe even less, but definitely not four.

I came from a 2-night leisure trip to visit Madrid. Overall, the room was good, well-organized, and attractive. The bathrooms were spacious and there was a large balcony, while the first-floor rooms had a much larger balcony. The cleaning service was generally good, but I must point out that on my first night the bed sheet was dirty; however, on the second night the sheets were changed and were clean. The dinner buffet was acceptable, although there was a significant lack of food replenishment, the food in general was bland, and there was a limited variety of desserts. The breakfast buffet had a great variety. I did not use the swimming pools, but they seemed inviting, and the gym was simple.

Contacted hotel via phone to ask regarding group booking for summer. The operator listened to me and then just hang off the phone. Next calls were not even answered. Quite sad that because of NON PROFESSIONAL operators, hotel might loose potential clients especially when it is a group and not just 2 ppl that would pay 200eur.

The hotel is near the airport and takes pets. The food and pool are really good. Our room was a bit beat up with the towel rack hanging off the wall. It was really clean. It a good hotel but really needs a major upgrade

Good stay! The room was very clean and comfortable with a great bathroom and shower. I loved the slightly 70's modern vibe of the built-ins and furniture. |I had an early check-out and the concierge actually made myself and my group coffees at 5AM - very nice service!|I didn't get to check out the pool, but it looked quite nice.|The location was great as it is close the airport and also very close to Alcalá de Henares - a UNESCO World Heritage Site. A very nice town to visit if you are flying through Madrid.

Excellent staff who are always helpful. Tends to get very busy at the weekend as it has a very good outdoor pool area and also seems to be the local wedding celebrations venue, but weekdays it can be very quiet which is ideal for us. Only downside would be the quality of the menu at lunchtime if you just want a snack and not a full meal. ||||It is not close to the airport, 40euros each way depending which taxi you get, and there a lot of closer hotels to the airport if that is your preference.

Sorry folks my my first review on google is not going to be pretty. The hotel is located in a very busy industrial area, Its something I already could pick up from google maps but thought the surplus in facilities would make up for it while I was here for business bearing in mind its winter and very gray and foggy. Main things I was looking forward to were (in brackets behind my expectations are my comments): 1- Nice rooms, ( my room on 2nd floor was great nothing to complain about, rooms were clean and housekeeping did a excellent job during my stay, mattresses were pretty hard and pillows are miniature size but nothing that bothered me) 2- Good wifi, (important for work / netflix etc, was totally non existent in my room, had to rely on my own 4G on my login details was promised 30MB down/upload, was between 0.5-1.6MB see picture ended up using my entire 20GB per month bundle in just a week, complained many times and no solution was ever provided, this by the way was day and night a issue so not depenend on users. 3- Good gym- this is one of the most depressing gyms I have ever seen, its buried inside their basement and steaming hot from the pool next door witch is nice but really dark. Old equipment, no light and no weights in a tiny room really make you feel like you want to gett out of there asap. 4- Food and bar (Food is totally not worth it, I ordered a half board for my stay breakfast and dinner, and the 2 times I ate it was appalling, best thing is the orange juice machine for breakfast although generally doesn't work well, the juice is amazing. I didn't feel like having the menu the 2nd night I stayed and asked for a burger, after wich the bartender gave me attidute that I didn't order the menu that was included in my half board and served me a pretty much raw piece of meat on a burger. The fact I was so hungry after they only serve dinner at 20:30 onwards caused me to eat a portion of it only to find out its raw, see picture of pretty much "non" cooked hamburger on bread that can only be descibbed of as a combination between concrete or bricks. The steak I was served a few days after and more resembles something from a can of dog food and tasted like it Rather then a "steak with truffles") In general I dont recommend this Hotel, not for the price and advertisement thats being given to the place. Some of the staff members have been nice and I think they are great but no body has gone out of their way to make this experience any better. Perhaps if you just need to have a place to sleep for a night, but for a week its misleading when you see the reviews and then experience its not really much like it in reality.

Very nice hotel. My only negative sides which are a personal preference are, no double beds (although you could potentially push the two singles together) and no walk in showers. As I say that is a personal preference and shouldn’t reflect on the quality of the hotel.

Nice hotel on the outskirts of Alcalá. Very helpful front desk who gave us all the details on how to get to Madrid on the metro as well as where we should go once there. Breakfast was standard Euro fare, included in our room rate. Rooms were tidy and well appointed, great shower. My room had a balcony overlooking the great outdoor pool area. In the warm weather, it would be a great place to relax. Walking distance to many restaurants and a huge shopping center. Wifi was great, although it did not work for about a day and a half of the 6 day stay.