Hotel it. osaka shinmachi

Hotel it. in Osaka is a trendy and comfortable boutique hotel perfect for travelers looking for modern design and easy access to the city. The rooms are compact but thoughtfully arranged, and the overall aesthetic is sleek and cozy. The lobby has a café vibe that makes it inviting to relax or get some work done. Staff were friendly and helpful during check-in, and the hotel’s location near the subway makes getting around Osaka very convenient. The only reason it’s not a full 5 stars is that the room amenities were fairly minimal, and soundproofing could be slightly improved. But overall, it’s a great value and a stylish base for exploring the city.

I couldn’t be more grateful for the service and help. We booked a triple room and we arrived early in the morning for luggage storage. my family member (a 70 senior) was feeling very unwell after flight, I understood that check-in was only at 3:00 p.m., but I felt my family member really needed to lie down and rest. So I asked the front desk if there was any room available for us to book for one night. My original intention was to treat it as booking of the night before, so the elderly could rest after arrival. The front desk staff were very helpful, but the hotel was fully booked and suggested we rest in the lobby sofa.Later I checked again to see if any guests had checked out. Two staff members (I deeply regret not asking for their names to thank them properly) kept communicating and eventually managed to arrange us an additional room. Moreover, it was treated as the same day’s check-in and could be used until next day. In effect, it was an extra room with early check-in. I sincerely apologize for troubling the hotel with special arrangement due to my condition 🙏🏻. During the time, the staffs also showed concern for my family member and mentioned that because of the situation, they offered us a discounted price for the extra room. We are extremely grateful 🥹.Once again, I would like to thank all the staff who helped and cared for us, including the two lady staff who kept making calls to arrange the extra room, and another with black glasses. All front desk staff were very gentle and kind, leaving a deep impression on us.We booked this hotel because of the GD concert at Kyocera Dome. The walking distance to the venue is convenient, with a supermarket right downstairs, convenience stores and a subway station just minutes away. there are plenty of restaurants open along the way back from the show. Location is excellent, the triple room was spacious and comfortable. If we attend events at Kyocera Dome in the future, it will definitely be our first choice.

The hotel is not far from the subway station, with a FamilyMart and a Lawson nearby, plus a supermarket right downstairs. Nevertheless, it has plenty of problems. First, the room’s Venetian blind offers zero blackout—its opacity is effectively 0 %. The bathroom feels overwhelmingly plasticky, with large gaps everywhere and a vent coated in dust. I understand the property’s environmental policy of skipping disposable amenities, but I cannot grasp why there are no paper cups even beside the ice machine, or why a toothbrush costs 200. You could buy items near shop. A four-star hotel without central air-conditioning feels like a youth hostel; I was genuinely stunned. If I had to choose again, I would never come back—utterly disappointing.

When you first enter the hotel it's great - common areas (lobby/lounge/restaurant) are hip and cool and well designed. After a couple of mediocre hotels I thought to myself "finally!"||But... Looks can be deceiving. The 4+ star lobby gives way to a 2-3 star room.||Our room lacked any of the personality of downstairs, with no decoration or design and was quite small. As others have noted, it's awkwardly laid out, with separate toilet, wet shower and then the sink in the room, about 1 meter from the beds. If you're traveling with someone you aren't super close with, good luck having any privacy when showering and dressing. ||Wifi is terrible. Water pressure is decent.||Windows have blinds, not curtains, so the light comes blazing in at 4am, ensuring you awaken with the rising sun.||Location is a mixed bag. Short 5 minute walk to the subway station. 20 minutes to Kyocera dome. But a good 30 minute walk to the common tourist areas of the city, so YMMV depending on the experience you're looking for. Pretty limited dining options in the immediate vicinity, but there is a very nice grocery store just downstairs with tons of ready-to-eat fare. Hotel restaurant looked and smelled good, but I was chased off by the Y3000-4000 price tag for a pizza.||Amenities common to most Asian hotels like toothbrushes, comb, razor, etc are available at a charge from the front desk, under the guise of sustainability. Mind you, I saw nothing else in the hotel to suggest a commitment to green initiatives, so I was left a bit cynical...||Bottom line... No major issues, but no superlatives, either. A cramped, spartan, oddly-designed room that left me wanting more (or paying less). Wouldn't book this property again.

An excelent accommodation and lunch. The rooms are very comfortable, and the staff is very polite. The over all atmosphere is great, and also close to the Osaka center and the Chuo Line metro, that gets you to Osaka World Expo.

I am writing this review with deep disappointment regarding the discriminatory treatment I experienced from the staff at your hotel's service counter. During my recent stay, I observed a stark and unacceptable contrast in how guests of different nationalities were treated. While the staff interacted with Japanese guests in a gentle and patient manner, their attitude towards me changed immediately and noticeably. I spoke with two separate staff members—one lady and one gentleman. Both were consistently rude, dismissive, and showed a complete lack of patience when I was asking for assistance. This was not a language barrier issue, but a clear difference in tone, body language, and willingness to help. This kind of racial discrimination is utterly unprofessional and has no place in any hospitality establishment, especially a 4-star hotel in Osaka, Japan, which is renowned for its omotenashi (hospitality). I am a guest of both Chinese and Singaporean background, and I expect to be treated with the same dignity and respect as any other customer, regardless of my origin. I hope the hotel management will take this feedback seriously, provide immediate retraining for staff on anti-discrimination and customer service, and ensure all guests receive fair and respectful treatment.

Stayed there as it was near concert venue, room was nice and clean. Staff were helpful.  But area is really dead quiet at night after supermarket closes. It is about 5mins walk from the train station, theres a nice supermarket nearby and cafes.Overall, it was a good stay.

Very chill and layed back hotel with an open lounge space. There are some couches with books to read and a big table to do some work. Seperately is a restaurant/bar area.