Freedom16246210615
Google
I had a very disappointing experience at Hotel J. While the hotel itself is clean and comfortable, the service and management are far from professional.||||The main issue arose with their so-called “free” airport transfer. A day before check-out, I received a WhatsApp message offering the taxi service. I personally went to reception to confirm, and they assured me it was indeed offered. Based on that confirmation, I booked the taxi for my departure day. However, upon arrival at the airport, I was charged 432 SEK.||||When I immediately contacted the hotel, their response was shockingly rude. They completely denied ever offering anything, claimed I never asked (despite my in-person confirmation), and even stated they have a fixed rate of 400 SEK—which I was never informed about and, in fact, ended up paying more than.||||I requested a refund, but instead, they offered a 50% discount, which is completely unacceptable. In reality, they still profited from their misleading offer. To make matters worse, the manager later publicly responded to my complaint, implying that I had already been compensated and was still complaining—when in fact, their “compensation” was nothing more than another attempt to make money off me.||||This experience showed a total lack of honesty and customer care. I would not recommend staying here unless you’re prepared for misleading information, hidden charges, and terrible service when issues arise.